Family Dollar is a convenient store that usually has what customers need, with good hours. However, the store is often cluttered, with empty boxes in the aisles and messy shelves. While some staff members are friendly and helpful, there have been complaints about rudeness and employees being distracted on their phones. The store has faced challenges with theft, impacting the staff's ability to focus on their duties. Despite these issues, there is hope for improvement with new management, and some customers still appreciate the helpfulness of certain employees.