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February 2024 by Tara Babieh
This is and will always be my go to place for all my shipping needs. By far the best customer service in town and now a days is super hard to find. The service is always quick and they make you feel very welcoming.
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December 2023 by Debbie Znosko
Friendly and quick service
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December 2023 by Billi Grooms
I added this review months ago but it appears to be gone. So here is another one. The clerk gave me back one of my Amazon returns and I didn’t realize until I got home that it was the incorrect package. When I called to come back and exchange it for the correct one, I was told I had to wait until it went to the distribution center. The distribution center said they could never find it and the store should have helped me. He recommended I report the store for poor customer service. The return for both items was lost for me and I was out over $70. We had another issue with something similar and the owner was rude and hung up on me. Stating that there are too many packages to go through to retrieve a package that YOUR mistake is piss poor customer service. We haven’t been back since and I tell everyone that this comes up with how poor our experience has been. They do fine if they don’t have to actually help you with an issue.
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December 2023 by G G
I had a pkg to be returned to the company I had bought from. The lady who helped me informed me that they didn't do that type of return, that it needed to go to the post office. She said she'd be happy to give it to their mail person, as they did this all the time. Only drawback was I couldn't have a receipt. This was almost a month ago and needless to say, nothing has been returned. Unfortunately I deal with some tough medical issues and I wasn't feeling well at all that day, so i trusted her. I've always been too trusting......it won't happen again!
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December 2023 by Stephen Roach
Terrible!!!! Had some magazines my friend left at my house after a competition and they refused to ship them! They said they couldn't even ship a rifle scope, but could if it was for a crossbow!! I get firearms related items shipped by UPS all the time! This liberal policy is a joke, and I will NEVER step foot in this store again!!!
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October 2023 by Glenna Lewis
Worst customer service ever! I don't even like giving them a 1 star. They do not deserve it!. ? The man who was waiting on me, yelled at me because my return codes were coming up the same on Amazon. He said I needed to step aside until I could figure it out. I said no, would you help me? he said No, all he does is print the return lable for me. He scanned the code 3 times and I need to step aside. I stepped aside to let my phone load the next return item. He made me feel like I was doing this on purpose. I was getting embarrassed by the way I treated, and said I will take the unscanned ones and try to figure it out at home. I asked him if he would let me know which ones we have done, and he said no, I have already told you, you figure it out! With that he walked away from me. The other 2 gals were no help either I asked who the manager was, she said we do not have a manager. She told me the owners name, but said she would not give me the owners number. She said if I want I could come back Wednesday and maybe talk to the owner. I am from out if town and I work fulltime. I do not have time to come back to Newark. I was so upset, I was dropping my boxes as I was leaving about in tears, and no one asked to help me. I have never been treated so rudely in any store. Unbelievable.
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October 2023 by Bill Stauch
Shredding large amounts of material is difficult because you have to feed documents through a small slot which would take a lot of time. I called to ask if I could just drop material off and they said yes. The did not tell me that I would have feed all of the documents myself. Takes too long! I would not recommend taking a lot of documents for shredding to the ups store!
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August 2023 by Sue Soltysik Pearce
I needed a receipt printed for my package return. The printer only printed half the numbers needed on my receipt.I asked for it to be printed again and was told that it only prints once. That is not acceptable so I had to take my package back. It is an expensive item and return receipt is necessary. Man working there was very rude and unprofessional. Said it was not his fault printer didn’t work right. Refused to sign receipt or give me his name.Edit: I went back to this store the following day because I still needed my package sent. The first rude man was not working. The gentleman working was able to scan my package and give me a receipt! So this was a much improved experience!
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May 2023 by Erik Frahn
The staff was friendly, helpful and professional.
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May 2023 by Somewhere Else
So upset with this place. That’s why I work for FedEx and not ups.You pay for overnight. And it takes 3 days to get there.
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April 2023 by Wesley Frasure
I shipped a stove top cover that took me weeks to make out from the store two weeks ago. It was supposed to arrive to my customers house in a few days. I just got word Saturday that it never arrived and after contacting the UPS store, they told me it was damaged and it was shipped back so when I picked it up, the package was completely destroyed and so was the stove top cover as if somebody smashed it against a brick wall! And then when I called the store back when my girlfriend got home with it to ask them what they were going to do to make this right the woman on the phone was extremely rude, hung up on me, and then they did not answer the phone for the next 45 minutes. And then, when she finally did answer, she proceeded to give me a number to call for customer service. That was a fake number and didn’t ring to anywhere . Do not suggest using UPS at all, definitely lost my business. Can’t even make something right that day did.
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February 2023 by Gale Cady Williams
Always friendly, speedy, and very helpful. I’ve never spent more than a max of five minutes there. Great place to return your Amazon packages!
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February 2023 by Zach Winegardner
Really friendly people that appear to work well together. Even when busy it’s like clockwork in there
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February 2023 by Ryan Cullins
Always a busy store but help is fast and friendly.
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December 2022 by Cynthia Claypool
Great service! I don't understand the negative reviews. I walked in 5 min before closing with lots of questions for overseas package and they were amazing. Didn't rush me and answered all my questions.