TrueCore Federal Credit Union, serving Licking County since 1940, is a member-owned, not-for-profit institution that aims to enrich its community. It offers a range of services to residents, workers, and volunteers in Ohio counties including Licking, Fairfield, Knox, Muskingum, and Perry. Members appreciate the friendly customer service and the absence of random fees common at other banks. Many have been banking there for decades, praising the helpful and attentive staff who go out of their way to assist with questions and transactions. The credit union provides better rates and lower fees, reflecting its mission to benefit members financially. However, some challenges include ATM issues, such as running out of money on weekends and the inability to deposit at ATMs. Additionally, account security measures like temporarily locking cards can be inconvenient, especially when it requires a visit to the branch or waiting until Monday for unlocks. Despite these minor inconveniences, members highlight positive experiences, such as personalized loan assistance and friendly staff who save them money and provide excellent service. Overall, TrueCore is valued as a community-focused institution that strives to serve its members with care and fairness.
