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April 2024 by Steve V.
Went in for battery replacements on two watches, they treated me like I was buying a 20K wedding ring! Awesome!
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October 2023 by Anne Wood
I cannot say enough great things about Pugh’s. From moment you walk through the door, they treat you with respect and are overjoyed to have you as a customer. Shelby was wonderful to work with when it came to having my rings soldered, another ring resized and eventually remade. Every staff member validates any questions you have and is very willing to share their knowledge. HIGHLY recommend for any and every jewelry need! Thank you so much for what you do!
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August 2023 by Chris M.
The staff was very nice and helpful. I I walked in to get a battery changed in my designer watch. It was only $10.71 and I was out the door in under 10 min.
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February 2023 by Sarah Brown
I can’t express enough how amazing this place is. They are so nice and considerate. They sized my ring in 3 days, when 2 other jewelers told me they couldn’t do it because it was too much of a size change. Will be returning for all my jewelry needs.
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January 2023 by Charlie Smith
Customer service is still alive!!My wife lost an earring out of her favorite pair. For Christmas, I wanted to get her a new pair of earrings that closely matched.I had never been to Pugh's, but they had good reviews online. I walked into to Pugh's with 4 pictures of the one earring my wife still had.Unfortunately they didn't have any that matched. They looked through the jewelry books they had in the store, but they couldn't find anything that was close. I was a little discouraged, but Shelby asked if I would text her the pictures that I had taken. She told me she'd let me know what she could find.I really wasn't expecting hear back from her, let alone hear back in under 24 hours. But that's exactly what happened. Shelby text me back the same day with 3 different options that were nearly identical to the earrings that I was looking for for my wife.I text Shelby back the pair that I wanted to purchase. They ordered them for me, & Shelby text me when they were in to purchase.When I came in to pick them up, they offered to gift wrap them. I declined because I wanted to make sure they matched the earring that my wife still had. I brought it home, & it was nearly identical.My wife opened them on Christmas morning & immediately put them in! She loves them & is extremely happy with them! Thank you to Pugh's & to Shelby for helping me get the perfect gift for my wife!-Charlie Smith
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November 2022 by Jennifer Skerbetz
Shelby was so helpful in my selection! If you’re looking for that something special, Pugh’s is the place to go!
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October 2022 by Gabby Large
HIGHLY recommend Pughs for any and all your jewelry needs! Two years ago I went in with a vision for my wedding band, worked with Shelby and she turned my thoughts into reality!Not only was she so kind when we first met, but when I went back in two years later she instantly remembered me, had all this planned out paperwork from our previous chat and knew exactly what we still wanted. She is very knowledgeable in all things there, and very trustworthy!! She even created additional unique pieces from the original unique band! I am so obsessedI would send anybody to pughs, and I will be going there for all my future needs!! <3
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August 2022 by Chloe Matthews
We LOVE Pugh's! We are forever customers! My husband and I first started working with Pugh's when we purchased my engagement ring. The whole process was fantastic! We worked with Shelby and her customer service, education, and follow through were everything we could have asked for! Shelby didn't treat us like just a sale, but instead educated us and made sure we got exactly what we wanted. We did a custom spin on one of their American made engagement rings and it turned out amazing. I get so many compliments on the uniqueness of my ring and the brilliance of my diamond! We have made multiple purchases since my ring, and each time we have had the same awesome customer service and experience. We love supporting local businesses and I would highly recommend Pugh's to anyone and everyone!
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August 2022 by Matthew Lewis
The months leading up to my engagement, I became a frequent flyer of Pugh’s Designer Jewelers. I knew after my initial visit; their team would help me find the perfect ring for my fiancée.They answered my questions, guided me honestly, and patiently worked with me through the jewelry designing process. They always made me feel comfortable in their store.The challenging part of being a first-time buyer is not knowing what to look for, Shelby walked me through it all. Her knowledge of both the products and the industry were second to none. Her passion for the details and energy for the big day were contagious. I cannot thank her enough for sticking it out in the fourth quarter to help me get the win. Without her I would not be engaged to my best friend!To the entire staff at Pugh’s, thank you for buzzing me through the door 86 times. If you are looking for anything gold or silver, you know where to go.
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July 2022 by Nicole Lewis
The BEST around! Pugh's is a one stop shop! I cannot stop raving about how wonderful the staff at Pugh's were during our entire process of ring and jewelry shopping for our wedding. Shelby listened to my husband and I's vision and made it become a reality. She educated us both on types of diamonds and helped my husband fight the perfect one for me! We purchased my engagement ring, both wedding bands and wedding day jewelry (earrings and necklace) from Pugh's. I received SO MANY compliments on my jewelry the day of the wedding.We will be life long customers !! We cannot thank them enough!Do yourself, your wife or soon to be wife a favor and go check them out!!
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November 2021 by Alex McHugh
Pugh’s is amazing, wouldn’t think of shopping anywhere else! My fiancé and I had an engagement ring consult with Shelby and she was so incredibly helpful. She educated us on styles, durability, clarity, and cuts. It was such a seamless and easy process. The owners are super involved, and you can tell how much they care about there customers. Can not recommend them enough, they will have my fiancé and I as a life long customer!
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September 2021 by Tara-Lynne Morgan
My fiancé and I went in to buy our wedding bands on a recommendation. Shelby did not disappoint! Not only was she not pushy, but she asked questions to figure out the perfect ring for the both of us. Very personable and extremely outgoing and friendly. Will highly recommend to everyone!
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September 2021 by Nick Alibrando
Had to get my ring setting fixed. But ended up getting a whole new one! They are awesome and knew exactly what I wanted. Highly recommend them to everyone. If I ever have a issue in the future this is the first place I’m going! Awesome work! Thanks for keeping in touch Sandi! Your amazing!
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September 2021 by Nick Alibrando
Awesome place. Got work done. Did it right and had it gone super quick. Highly recommend them to anyone with any issues! Awesome people awesome place!
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July 2021 by Brandon Mccoy
My watch band needed an adjustment. They got me in and out with ease. The staff was super helpful and walked me through how to adjust it on my own. Thanks for the service!
