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March 2024 by Bob Ney
The two drive through lanes were closed at 3:15. I went inside. One lane, 16 people in line. It has been slowly deteriorating at 21st street in Newark.
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March 2024 by Linda Kibbler
Stopped to pick up my husband's prescriptions on the way home from New Albany after knee replacement. 5 cars in front of us took over an hour to get them. Didn't go inside because he gets the other knee done in 6 weeks and don't want to get sick. Didn't have 1 of the 4 ready. It was called in that morning it was 5 when we picked up. Always a line inside or drive through. Probably will switch our pharmacy soon.
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February 2024 by Paul
Worst Kroger ever!!!! Worst pharmacy in the history of pharmaceutical practice! Come every week and have some kind of issue every single time. I would rather drive to Columbus to get my scripts than drive 2 minutes to this Kroger.
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February 2024 by Susie Costa
Always have very polite and respectful staff.
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January 2024 by Candy Brooks
Always helps me and friendly service
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December 2023 by Michael Greenwood
Absolutely the worst Kroger Pharmacy I've ever been to! Told me my meds would be ready at 1:30 showed up at 3:00 waited in a long line just to be told they'll be read the next day at 4:00pm Never had so many problems at Kroger before!! They need to get another grocery store in Newark, Ohio!!
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December 2023 by Ed Teegardin
I've been with Kroger's pharmacy for 30 years and their service is getting worse and worse throughout the years they hardly have anybody working they never have to drive through and you always got to stand in line because they have one person running cash register I'm about ready to switch my prescriptions
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December 2023 by Taylor Nethers
This pharmacy is the worst I’ve been to in my entire life. The pharmacy is “open till 8” but what they fail to mention is the drive thru closes prior to that and you have to come inside. The thought process behind that makes no sense. I arrived at 5:30pm after I got off work to quickly pick up my prescriptions. The person in front of me was taken care of, but when I pull up I am told that they are closing the drive thru and I can come inside. Already annoyed with this inconvenience, I go inside and the line is 10+ people long and not moving at all. I left without my prescriptions and hoping for better service in the morning. If you work a job and like to pick up prescriptions when you get off, do not bother having your prescriptions sent here. This place is absolutely horrible.
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November 2023 by Cynthia Hanke
Some of the nicest and most pleasant people here!
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September 2023 by Meng Thao
Always a long wait. I think its time to change.
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August 2023 by kristine phillips
this is the worst experience i have ever had. rude staff. never ran my prescriptions properly. never had them ready when they said they would be ready. i used them for over a year. not one time did i go in and have a good experience. not one time. i just withdrew all of my 20 prescriptions from them. ild rate a zero if this was an option.
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August 2023 by poppa Rock
After dealing with this pharmacy for a year I can say "This is the worst pharmacy in town!" Always a long line, only ever one window open, and there's ALWAYS a problem when you try to pickup either they have lost the prescription your doctor called in, or They need you to come back in 1 hour after they told you it'd be ready for pickup at a specific time. If you get the same medicine every month You have to call to remind them then they don't even check stock until it's the day you're supposed to pick up. They're in desperate need of new management and some organizational skills.
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August 2023 by Cassidy Elam
Always a line, drive thru always closed, rude, and never give you prescriptions on time. I tried for 3 days to get eat drops for my daughter and they kept telling me it would be refilled that day, but they kept forgetting but never owned up to mistakes. I never had a good experience at this pharmacy so therefore went to another pharmacy.
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July 2023 by carol Graham
The wait here is always ridiculous! I have been to many kroger pharmacies from here to Texas and have never experienced such a long wait. Be prepared to take over 30 minutes to pick up your prescription.Kroger please do something about this. Your customers deserve a better customer experience. As a retail store manager, I understand the value of great customer experience.After several trips here each time waiting well over 30 minutes each tome… I can say that Kroger is losing this customer. I’ll be down at CVS where I can just run in and run out with no wait.Kroger in Newark is egregious! Don’t waste your time here.
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July 2023 by Susan Martine
All pharmacies are overworked/understaffed. That's because their staff has to go through rigorous training so you get the right medication. They do their best to help every customer, even the rude ones. The techs are very helpful, especially Claire. I look for her every time I am at the pharmacy. So friendly and kind.