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January 2024 by ncjason77
Gamestop is a trash company. Bought a replacement plan for a new controller and went to replace it due to stick drift, but the company decided that they don't replace them with new controllers anymore, despite it being part of the plan when I originally made the purchase. Changing policy mid contract is shady business just like their terrible trade values and business practices.
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October 2023 by Country Outlaw
Recently been trying to get into the store everytime I go the doors locked during regular business hours, when the few times I was able to get in it was a hour before they close, they are literally out of stock of all new games, hardly get in the games you want anymore, and even when I try to get my preorders they arent open to get them so I have to go somewhere else to buy it outright, because when you work, you cant wait all day for someone to be there and the store actually be open, and in stock of something, what happened to gamestop the store we all used to enjoy so much? Incredible its been this bad for over a year now at the newark location.
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September 2023 by Joe Restifo
The employees here are really nice but what is going on with the hours? The sign will say open at 12 for example it'll be 12:40 still locked. They close the store for lunch break, this goes for the heath location as well. I find it crazy that a company this large can't better help their stores staff appropriately. I don't blame the local stores but the company should be better at being consistent for the employees and customers, it is far to unpredictable.
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September 2023 by benjamin Younkin
I arrived at 4:20 on a week day and the fricklin gate was down with nobody inside. Don't go here it's a waste of gas.
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September 2023 by Bradly Warner
They offered me $3.50 for a brand new controller. $5 store credit. & Plus the customer service is horrible.
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August 2023 by TheGamer99 PlayzYT
They actually had Scarlet and violet base set in stock (*cough* unlike the heath gamestop *cough*), and they had a lot. Dave is really nice and positive. Dave deserves an award. :)
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July 2023 by Greg Burt
Great selection on new and used consoles and gaming accessories also pretty good selection of collectibles service and staff are excellent and very helpful if your looking for a certain item or need help finding a certain game or accessorie
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July 2023 by Shane
Came in to pick up a PS5 and some used games. The store was clean, organized, and I got the help I needed. I was very pleased with my visit here.
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July 2023 by The Otaku Guru
This place has gone downhill in a big way. Unfriendly, unhelpful clerks lacking knowledge on not only products, but even their company’s own systems. As someone who’s been an Electronics Boutique>EB Games>GameStop guy since he was very little; know that it takes a lot for me to say this: I will never shop here again.
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May 2023 by Contra Band
I give the employees 5 stars and gamestop as a company 1 star. They underpay workers and work then to death, as well as put them in situations where they have to run store alone, which is very unsafe.
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May 2023 by rj dowell
Pre ordered a game, never got the pre-order exclusive gift horrible customer service.
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May 2023 by DaffodiLoki923
This store is fine for the most part, they definitely sell games and are a part of GameStop, the only bad thing is customer service. Tried trading in a switch that was missing it's serial number sticker (the serial number is in the system's settings). They said they could not take it and that id need to call Nintendo for a tiny sticker because they didn't want to print one. Just go to the GameStop in Heath instead. The customer service there is a lot friendlier and more understanding.
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February 2023 by Kat Butt
Very nice people running the store
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January 2023 by Bryan Luckey
I try to stop in each week to see what is new. Salespersons are always kind knowledgeable and friendly.
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January 2023 by Rachel Wright
I love coming to this location because the staff is always so helpful and friendly.