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December 2023 by Nick T.
We bought a brand new 2024 Kia Forte. Almost immediately, the audio system started glitching out. It works when it wants to. The system will disconnect our phones at random times, freeze, and just completely shut off. Took it back to Coughlin, they said it wasn't throwing a code nor could they "duplicate" the issue. I was able to duplicate the issue numerous times and provide at least 8 videos as proof. You might get a good car or you may get one like ours. The team at Coughlin Kia seems less than thrilled to want to deal with our car issues. I got chewed out in an email by a service advisor. So much for customer service. You'd think you wouldn't have these issues on a BRAND NEW CAR. Looks like we won the price is wrong.
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November 2023 by Kris J.
I'm OCD so we will start with an itemized list- Branden, the dealer who sold me my current 2024 Kia K5 GT. I never thought i'd be able to own such a wonderful car but this guy sincerely worked the price with me. He was sincere, interpersonal, professional and reasonable. He did not force me to buy GAP, protection plans or warranties(even though I did buy extended warranty). He explained everything and never became frustrated at my fairly stern pricing point. All in all, compared to my previous car purchases it was a very quick, honest and streamlined process. We then spoke for close to an hour while they cleaned out my car and people need to realize, dealers are people, just like us. We had a lot in common and he really did treat me like family. I will definitely be using him as my future dealer for any new car purchases. Thanks again Branden!- Chris, the finance guru who financially closed the deal on my Kia K5 GT. This guy is an actual wizard. We had discussed how much I drive(I put about 15k-20k miles on my car every year) and how much I wanted the 150k extended warranty but at its current price there was no way I could afford it. Chris was able to pull some strings and work on my deal and brought it down to an affordable price point for me(still not sure how he did it). He reviewed all other options available to my car which i politely declined and he did not push any of it on to me which I appreciated. He explained all paperwork before I signed, reviewed what to expect and what to do after my vehicle purchase as well. Chris was, as well, professional, insightful and interpersonal. Thanks for your time, Chris!- To all the other staff working in office. Every single one waved at me and my daughter or introduced themselves and one gave my daughter some suckers! I genuinely felt like family while I was there and I am very appreciative of that fact. I understand the hesitancy of working in person with dealers(as i've experienced very shady and underhanded dealer tactics) these guys are a totally different breed and I cannot recommend them enough.Thanks again everyone and I will see you all in the future,- Kris
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September 2023 by Cindy W.
Me and my wife brough a new 2024 Kia and we love it the team made every thing easy Thank you
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September 2023 by Nick W.
Needed to get a new car, was assigned a salesman named Brett Eisenhauer and really lucked out with that. He was very helpful throughout the purchasing process, answering all questions I had and expediting the process for me, even knocking a few hundred dollars off the price so I could be more sure on my decision. Would recommend the facility for a car purchase and would greatly recommend asking for Brett specifically.
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August 2023 by Morgan W.
Aiden Coughlin sold me a brand new Kia K5. I am so grateful date lead him to be my salesman. He was so helpful, down to earth, made me feel comfortable. He explains everything about the car almost like he was expert. I brought my brother and cousin with me that day and he accommodated everything we needed. he even offered us snacks and drinks while we were waiting. I would go back to him every time!
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August 2023 by John B.
everything went great from beginning to end. There was no pressure to buy or hurry. Pedro are salesperson did a wonderful job explaining the car and all it's functions. He also did a great job answering all our questions. when my wife finally made her pick the purchasing process went very smooth. I drove from southern WV because of the inventory at Coughlin Kia and found a wonderful dealership.
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July 2023 by Leo B.
I recently had my vehicle serviced at Coughlin Kia in Lancaster, Ohio.The service was outstanding the people were outstanding , I would highly recommend COUGHLIN Kia to All
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June 2023 by george Craig
Service was fairly quick and service writer was knowledgeable about work to be done.
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June 2023 by Tiffany M.
Always going toward Chevy, GMC and Dodge/Jeep I never thought to go Kia route ! When I say I couldn't be happier that's an understatement! When I walked into Coughlin Lancaster I was able to work with Pedro who was they most knowledge sales person I've worked with and I have bought a lot of cars! He was able to answer every question I threw his way and very patient with me and the process ! When it came down to it he stayed over to wait for me to get there driving 3 hours away and stayed till I was done with everything ! Made this who new experience great!
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April 2023 by Gary Keener
Worst Nissan dealership ever couldn’t even give me parts information without a Vin number.every other Nissan dealership in the area could do so without vin # pure laziness!!!
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April 2023 by Mark Shisler
Best car experience I've ever had
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November 2022 by Patty S.
The Service Manager John was polite and very helpful, I was in and out within a reasonable time for an oil change, tire rotation and car wash.
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August 2022 by Lacey W.
Tyler was awesome to work with. He helped us get the best deal and made the process as fast and smooth as possible.
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July 2022 by Josh Cramer
I brought my truck in running ruff! They gave me a quote of $1700 to $ 2,300. Ok no prob! Call me 4 days later, saying parts are not available. Fml. Even worse now my truck doesn’t run cause they pulled wires out my main engine harness.. I just needed a cam sensor and pigtail..
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September 2021 by Jennifer K. Kepler
By far the best car buying experience my husband and I’ve ever had. John was absolutely amazing to work with. Highly recommend and would definitely buy from again in the future. Love love my 2022 Kia Stinger