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1281 Log Pond Dr, Newark“Amanda is awesome! Went way above and beyond to help me. I was not going to be able to pick up the vehicle at the time I had reserved it as I am a driver and was not going to make it back in time. She changed the time for me so I could pick up it the day I needed it early in the morning. Made the process so easy for me. I highly recommend Hertz and definitely recommend Amanda.”
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1898 Hebron Rd, Heath“(Edit) I thought this was a different place that's why I placed a 3 star however I am fixing that now.. I loved this place for the customer service at the actual location. The man who is usually there is great!! He needs a raise!! The customer service world wide main number sucked. Baaad!! They should let u call and speak directly to the location your going to. Its dumb! However they have a decent selection of cars trucks & subs! They are all newer and in great shape! My biggest thing would be to just pay your total up front cause they had my deposit and refund all messed up. I was double charged then had to wait for my money (4days) to come back. That is my biggest complaint other then the customer service complaint mentioned earlier!”
“Couple weeks ago I needed a rental due to car issues. We had a family health emergency and had to keep car a couple days longer than contracted. When I called Rick couldn't have been more understanding. He quickly put me at ease in a upsetting situation and totally took that concern off my plate.”
“Enterprise in Newark, Ohio made the process very easy and smooth to rent a car. The only reason I did not give 5 stars is because the "refrigerant coolant very low notification" and "service engine soon" came on and I had to go back and get a different rental for the duration of my collision repairs. It said it needed serviced since April. YIKES. I was able to get a different vehicle within the next 2 days. Other than that, very friendly and great service. I would rent a car from this location again if necessary.”