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July 2024 by Joshua Shope
Clean empty
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December 2023 by Becka Nicole
Usually have pretty good experience with this pharmacy but today a blonde lady I've never seen before called me up to the counter and very loudly and with multiple people close by to hear, discussed personal medical details of mine and was also extremely rude about it. She should definitely be re-educated In how to discuss personal matters with customers. Preferably NOT right in front of 4 other customers and other employees who probably didn't need to know my whole lifes history. Usually this pharmacy is very professional and quick but this woman made what should have been a simple trip to the pharmacy to get some medication I needed badly, highly traumatic. Do better.
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November 2023 by Becka Lewis
Usually have pretty good experience with this pharmacy but today a blonde lady I've never seen before called me up to the counter and very loudly and with multiple people close by to hear, discussed personal medical details of mine and was also extremely rude about it. She should definitely be re-educated In how to discuss personal matters with customers. Preferably NOT right in front of 4 other customers and other employees who probably didn't need to know my whole lifes history. Usually this pharmacy is very professional and quick but this woman made what should have been a simple trip to the pharmacy to get some medication I needed badly, highly traumatic. Do better.
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November 2023 by Mandy Watts
Had a prescription called in to Rite Aid from urgent care. Went to pick it up and the pharmacy was closed due to staffing issues. What a frustration to get a prescription called into a different pharmacy on a Sunday.
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August 2023 by Rebecca Dyer-Combs
Always clean store and helpful associates who take time to assist me in finding products
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August 2023 by Danielle Norris
Worst customer service around.
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July 2023 by susan grosnickle
Store is usually understaffed. Drive thru rarely open. I called to get pricing on my medications because my insurance drops next month. They would not do a printout of pricing. One of my Prescriptions is over $1000. So how am I to know what to bring? I guess I'm just supposed to take a stab in the dark at how much it's going to cost me?
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December 2022 by Tom K
It's a revolving door for pharmacist! Just when you get comfortable with the pharmacist here comes a new one!! How do you build trust and confidence when it's constantly changing. Rite-Aid does surveys but nothing seems to change!It's been a week since I called the phone number that Rite-Aid gave when they ask what they could do. I called and was told my complaint was being sent to the district manager and that she would call me. I have not heard back from anyone. So what's the purpose of reporting any concerns??? It might just be time to switch to another pharmacy!
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December 2022 by scott coder
I’ve been going to this pharmacy for a year. In that time I’ve had two prescriptions just “lost” where I had to get my doctor to call them in a second time. The pharmacy is so under staffed that it’ll just randomly close. Don’t bother trying to reach the pharmacy by phone because you’ll never get through unless you call the store and ask them to go get someone for you. The staff are friendly for the most part but they’re just so overworked that they just can’t do their jobs. This place is just a mess. I feel bad for them more than anything. Corporate has failed this location
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December 2022 by Eric Carter
The people that work in the pharmacy here are subpar at best. I have never had to wait on hold for over 8 minutes just to get someone to answer the phone. I have been lied to directly to my face by the younger guy that works back there. I am on a monthly prescription that I have to have them request from my Dr's office and since being transferred to this pharmacy I have not had a single month without some form of issue.
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October 2022 by Sanford Gruber
The store's products are severely Over priced, the store and pharmacy are terribly understaffed, A pharmacist is rarely available causing the pharmacy to close down without warning when medications are needed.
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September 2022 by Rebecca Combs
Always clean store and helpful associates who take time to assist me in finding products
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September 2022 by Linda Taulbee Rowley
This Rite Aid is one of the worst to fill a prescription. Unfortunately they are the only pharmacy in town. They have had my prescription for 4.5 hours and it still is not filled.
First time I came to get it lady told me about an hour. It is now 2.5 hours later and it still is not filled. Horrible customer service!
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August 2022 by Bill Norman
I've been shopping here for years. I like the pharmacy.
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July 2022 by Rob Dennis
I have had three bouts with kidney stones in the past three years, including surgery this year. I had visited three stores in New Lebanon for distilled water, and all the stores, including Rite Aid, were out. As I left the store, the manager called me back and stated they had two gallons behind the counter. She was holding for another customer, but two weeks had passed, and they were still sitting idle. I use the water for nasal drainage and drinking (easier on the kidneys). Thanks! I can breathe much better now.
