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November 2023 by Brandon Hassell
Great company! Professional service and knowledgeable. I have purchased parts for my snow plows and salt spreaders at this location. They got me the correct part the first time.
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January 2023 by Derek J
My company is ***** ** ***** *********** *** **** ***. I think it is important to give reviews, good, bad, indifferent. My experience was one of excellence. I purchased a new work truck in 2019, and purchased all new equipment for snow removal from Kaffenbarger's. This year I had some issues with my equipment, and for once a company stood by the warranty, and equipment and made it right. I picked my truck up a few days ago and I'm ready for the next winter weather event. This is my livelyhood in the winter, I needed it right and they did so. With all the new issues the public has to deal with these days, this restored my faith in someone doing the right thing. I'm very appreciative of the great service I received from both the Service Manager, and General Manager. Derek
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January 2023 by Derek J
My company is ***** ** ***** *********** *** **** ***. I think it is important to give reviews, good, bad, indifferent. My experience was one of excellence. I purchased a new work truck in 2019, and purchased all new equipment for snow removal from Kaffenbarger's. This year I had some issues with my equipment, and for once a company stood by the warranty, and equipment and made it right. I picked my truck up a few days ago and I'm ready for the next winter weather event. This is my livelyhood in the winter, I needed it right and they did so. With all the new issues the public has to deal with these days, this restored my faith in someone doing the right thing. I'm very appreciative of the great service I received from both the Service Manager, and General Manager.\nDerek
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April 2022 by Jeff Huysman
Great people to deal with. See Richard or Nathan
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August 2021 by Arnold Hàmby
They do an excellent job as far as I am concerned.
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May 2021 by Rick Lokai
Excellent .
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October 2020 by Craig Mosburg
Very friendly to the drivers from Larkin Greenwood Ford in Connersville, IN.
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August 2020 by Ramiro Gonzalez
Great people will help you load
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July 2020 by Michael Noschang
This started over a month ago when I came in to outfit a 2019 Ford Transit 250 - Herb was the sales rep - Made the order and was told everything would be in within a week - A week later was told they were only waiting on a couple more items that would be in any day - Asked if I could bring the van to them and drop it off so that the van would already be there when the other items came in - They said no problem so I did - After sitting there for a week, the other items still d
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July 2020 by Michael N.
This started over a month ago when I came in to outfit a 2019 Ford Transit 250 - Herb was the sales rep - Made the order and was told everything would be in within a week - A week later was told they were only waiting on a couple more items that would be in any day - Asked if I could bring the van to them and drop it off so that the van would already be there when the other items came in - They said no problem so I did - After sitting there for a week, the other items still did not come in and Kaffenbarger never installed the items that they did have in nor did they give me any updates - After picking the van up a week later, couple days later Herb (Sales rep) called and said everything was in so we made another appointment to drop the van off on a Friday to complete the work - Then I get a call from Herb (Sales rep) saying a tech was on vacation and another tech was sick so they had no one to outfit my van and needed to reschedule the appointment - First availability would be 3 weeks out - I should have walked away then but I didn't - We made the appointment for Monday July 26th - I personally called Herb (sales rep) the Friday before to confirm that we are a go for Monday morning and the van would be done that day - His response was "they were ready to complete the job on Monday" - I even dropped off the van on Sunday night - When I called Herb (sales rep) Monday afternoon to see how the van was coming along, nothing had been done at all to this point - Then I spoke to Travis the service/ installation manager to see why they have not started on my van since this appointment was made three weeks ago - Was told that he got a call from upper management (Corporate office) and was told that a large fleet of other trucks were top priority that day - Nothing else was to get started on until the fleet trucks were done - So screw the little guy who has been waiting five weeks and two appointments for his van to be outfitted - The store manager Ron Hupman went on vacation and left absolutely no one in charge - What an awesome store manager - So I called their corporate office and left a message with Dwayne Welch which I still have not received a phone call back to this point - Take it from me, if you are a small business, your business is NOT important to them so don't waste your time or money - If you are a large fleet company they will screw the small business to get your business - So everyone from the sales rep, install rep, store manager to the corporate office could care less about the small business
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February 2020 by Brian Williams
My brother Eric Williams worked at shop in Texas. He was most dependable worker Mike had. Spike on a visit get sideways with Eric and fired him. Let me give you an update on Eric. He was Dennis Collins classic Cars manager 5 YRS. Tried to quit twice and was give raise and extra week vacation. Brand new classic car shop mstched his 4 el VAC and Made him GM. Eric had the potential to be more of an asset than anyone you have i'm Ohio. He's dealing with $500,000 cars. So it's Pitt on my part, but hoew else you wud know your an idiot
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September 2019 by KELLI STEPHENS
They are very easy to work with. Always keep us updated every step of the way. That is do important! Thank you so much.
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June 2019 by Dennis Sprouse
Have used them several times and they have been right on time for
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April 2019 by Bob Marks
Great customer service. Always a great job and on time!!
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October 2018 by Tim Cook
An absolutely atrocious experience with this company. Contacted them for a quote and approved it on 9/21. We were told it would take a week to get product. After checking back on 10/6 we were told they had forgotten about it and now it would be 10/18. After that email chain they claimed today we did not confirm for the 18th. We get 15-20 vans and trucks outfitted a year. This is by far the worst company I've dealt with.
