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February 2024 by J LP
BEWARE!!! - This slimy company does NOT take responsiblity for damage they cause to your vehicle.Loader directed us right into the edge of the track and our hubcap came off the car. Instead of having us back up so they could re-install it, they "put it back on" while we sat in the EXACT SAME SPOT where it came off.RESULT: The hubcap wasn't re-installed properly and we ended up losing it.Called 24 hours later when I noticed and they said to "come fill out a claim and they would take care of it." Unfortunately, I was going out of state (which I told them at the time), so I had to wait until I returned.END RESULT: These slimy morons from the corporate office deny the claim stating:1. They can see "pre-existing damage" - the car is exactly 1 year old, there was no pre-existing damage to the hubcap.2. Too much time had lapsed from the time I filed the claim. - Do you mean 24 hours, when I first contacted you!? OR, because, as I told you during our initial conversation, I WAS GOING OUT OF STATE FOR A WEEK!?This is a terrible company, with slimy business practices. The staff at the location are nice, even if they can't direct you into the loading bay properly, but their hands are tied and the corporate office staff is disgusting, so save yourself the headache and the damage to your car and GO ANYWHERE ELSE!Nice work Zoom, you lost this customer. I'm going to the moo moo right behind you from now on and I'll continue to share this story with EVERYONE I know.
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February 2024 by Sue Wickenheiser
Very Friendly And Helpful StaffMy Car Looks Awesome. I Did The Deluxe Cost $22 Well Worth It. They Take Cash Or Card.Sweepers Are Free Too. It Wasn't Too Busy At 2:00pm Yesterday.
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January 2024 by Steve Shockley
Great car wash. Best I have ever used.
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January 2024 by Kristina Keck
So clean and modern! Friendly workers & my car is always sparkling it’s so clean when I leave! Great addition to the New Albany area!
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January 2024 by Terry Rennecker
Good wasn
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December 2023 by reesey5270
It's a nice place but didn't clean my car very well
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November 2023 by Amy R.
The absoulte WORST and RUDEST customer service!!! I called 2 times to cancel my subscription and was told it was canceled but am still being charged. When I called to politely tell them the mistake they hung up on me when I asked to be refunded . Go to Moo Moo, Captain car wash or one of the other dozens in the area.
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October 2023 by Rebekah Johnston
We paid for the premium package. They don't spray your car down before the wash. It didn't look like we got the package we paid for, and when we got to the vacuums, my car was still dirty! I'm not talking a little.... we actually had to go somewhere else to get it clean. This is not a car wash I'll be going to again.
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September 2023 by Michael Hoffman
Had signed up for a promotion and went in to cancel within timeframe they gave me. They did not do it and then I was charged full price for 2 cars which was way out of control. As soon as I saw it hit my account I went in and told manager. He said will cancel and get me refund. Week goes by and nit refunded. Now says won’t refund. Never called me or indicted they were not giving refund. No communication. So now it’s a week that has gone by and I did not use service since was told was getting refund. Now only thing I can do is eat the giant fee on 2 cars. Told them I would just go through over and over to get moneys worth. Said go ahead. Great customer care. Knew I should have not left moo moo. They are lower cost more locations and way better service.
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September 2023 by Caleb Morera
Zoom Express does the best job for a car wash that I have ever been too. There vacuums are great, great location, easy to get in and out, the times I go are usually never packed, the people working there are great. I had use their membership where they were running a $10 special for 3 months. Overall great place!
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July 2023 by Cary Sutton
$20 for a dive thru wash? Hell no. $49 a month for unlimited top tier wash. Highway robbery. Decent wash, way overpriced
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June 2023 by Terry Riggs
I've been to many car washes in my day but Zoom Express Super Wash does the best job I'm familiar with. You get your money's worth there and a great area outside of the Wash to clean the interior of your car.
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April 2023 by Paul Buckeye
My wife and I frequently use ZOOM to keep our vehicles clean and this car wash blows Moo Moo cow wash away! Always friendly workers and love the results. Also I love the bug prep bucket and brushes.Service: Scratch removal
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April 2023 by Celeste Stultz
BLING! BLING!!! SO much better than MOO-MOO car wash, if you are familiar! From the smiling faces at the kiosks to the, not pushy, but upsell offer of a membership to the smell of the soap to the TOWEL AND air dryer at the end that left my car super shiny for days, PREMO! I have never had so many complete strangers ask where I get my car DETAILED. lol! I am always hesitant of this type of wash because you just never know. I was trying to wash all of the winter off of my car. IT WAS A LOT! There were still a few streaks of dirt on the back of my car (i expected much worse with the heavy dirt) but all I had to do was point it out and boop....they sent me right back through. I didn't even have to wait in the longer line...they pulled me right through the pass line. SPARKLE is all I can say! From the tires up! Tire shine lasts over a week. And I mean SHINE! The vacuums are very powerful and always available when I have been there. People seem to be in and out quick! I am extremely picky about my car and all the products that touch it. Zoom products don't seem to do the damage other washes do. I honestly appreciated the courtesy of the staff, the quick resolution to my streaks and the quality of the products and cleanliness of the wash so much that I went back and signed up for the membership. Membership level can also be changed easily to suit your needs. If you want great management and great products for your car wash needs...this is the only place you need to go, in my opinion! Happy Washing!Services: Vacuuming
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April 2023 by Matt Warren
Horrible experience, vehicle was filthy after the super car wash. Was considering getting a corporate account for our work fleet. Absolutely will not, they are the best advertising for Moo Moo could hope possible. I tried them twice to make sure it was not a fluke. They actually got worse. Attached a photo of the previously clean cloth I wiped my vehicle down with in the vacuum area. This was from the hood and doors, not the hard to reach areas. Save your money….Service: Auto interior vacuuming
