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March 2024 by Katelyn P.
I have been coming here for over a year for the self groom and have had no problem with customer service, but today I was treated very poorly by a singular worker who was extremely unhelpful. Hopefully my future visits aren't consistent with today's experience.
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January 2024 by Brittney A.
Terrible customer service. Whoever does the scheduling is a work from home mom who gives a shit less about your dog
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January 2024 by Crystal Hall
Excellent staff, spotless, lots of choices for those tricky digestive problems and picky eaters at New Albany location. The grooming deals are phenomenal and let's not forget the real reason I'm posting: the bathing area! It's amazing ?. Steps, shampoo shower, velocity dryers ... It's a dream space for fur babies between full grooms or even for regular bathing.5 paws way way up! ?????
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December 2023 by Matt Chimento
These folks are the best! We try out new foods and toys, get super fresh dog chews, and use the bathing area in the back all the time. They are also our #1 place for frozen bones-- couldn't get through the holidays without them!
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December 2023 by Paul Alexander
You can sometimes have a bit of a wait to get service and greeted but we use the grooming service and it is fantastic!
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October 2023 by Shayna Half
Hershey had broken his dew claw nail and needed it fixed and she did a great job getting all of the broken nail off and getting him wrapped up despite how unhappy he was.
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October 2023 by Connie Cottrill
Greer is AWESOME!!! I wouldn’t trust my dog with anyone else! I love the bathing stations! they’re roomy we don’t have to bend over to wash our dog. They have plenty of supplies. I love it here!
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October 2023 by Old Earth
I was Amazed at how Beautiful Catalina looked when i picked her up . Dayana was so kind.Your Staff is Amazing , Professional and Informative. We most Definitely be coming back❤️
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October 2023 by Jolene Bahler
Greer is so kind to Spice even if Spice would rather not be there! She’s thorough and timely.
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October 2023 by MaryLynn Turk
We cannot praise Kate enough for the above and beyond care of our Old English Sheepdog Max!! We rescued Max out of an abusive situation and he was never ready to go to a groomer. Due to surgery, we were forced to find someone that would be able to groom Max and provide the additional attention that he requires. We decided to contact Mutts & Co. because our last OES had been groomed there for years. An angel by the name of Kate answered the phone and immediately eased concerns. She suggested we bring him in a for a short visit to see the spa and meet Kate. We brought him back the next day for his “spa day.” Kate took all the time Max needed to get him bathed, dried and cut. I’ve never known ANYONE to go above and beyond in meeting the unique needs of our beloved puppy like Kate did!! We cannot sing her praises loud enough!! She is compassionate and kind and truly loves animals and wants the best for them! She gave Max the best haircut and he looks soooo very handsome! He is strutting his stuff on his walks showing off his new do!!! She called Max the MVP when we picked him up….but in all honesty…Kate is the true MVP!!!
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August 2023 by K Smith
Can’t say enough good things about this store & the staff! They carry thoughtful products from healthy brands & are happy to order something in for you if it’s not in stock.
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June 2023 by Vil
Roshi suffers from anxiety and in New Albany Mutts & Co the staff is very friendly and patience with him; especially Diana which is my favorite because she is bilingual and my dog is more familiar with Spanish. Since she takes care of Roshi's grooming, he doesn't get matts.
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June 2023 by Holly Webber
Lived this place and the lady in there that was a groomer for 15 years. Owns pits and cats lol
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May 2023 by Mugdha
Loved the store, specially their self serve dog wash stations - they provide temperature controlled water, shampoos, towels etc. Will definitely return again.
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April 2023 by Dakota Sprankle
The staff are very friendly! My cat wasn’t interested in any treats I got him and they helped me pick out some diverse treats to try and even gave me a free sample of freeze dried treats. They said if he didn’t like them, I could return them for a refund and they’d donate to a shelter which was so nice!
