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February 2024 by Shelli Johnson
This is a very nice Kroger. It has a Starbucks, wine area, and a bulk food area. It had a make your own 6 pack section.Beer selection is respectable as is the cheese area.
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February 2024 by Will Evans
Cheaper then most grocery stores
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February 2024 by Tom Greenslade
Had to abandon my basket and leave. 3 of the 9 self serve kiosks were open, and about 10 folks were in line already. Can't shop at lunchtime, so I've got better places near home.
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February 2024 by David Rubin
Love the hourly employees at this store but the management obviously doesn't care about customer service. In particular Chad and Justin who looks like he is either pissed off or has gas. Very unfriendly and unresponsive to customer needs. Kroger management please don't waste your time with an apology when this failure of customer service clearly is your way of doing business. No bueno.
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February 2024 by Ghost Wish
It's cheap, it's simple, it's kroger. If you wanna blow money, go somewhere else.
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December 2023 by Issa Kaileh
kroger sucks
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October 2023 by jill passias
Kroger corporate is illegally erasing negative reviews on line.Additionally, they continue to gouge their customers with unnecessary high prices, that are literally going up each week.The stock continues to soar, as they pad the pockets of their investors, all at the expense of their customers.
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August 2023 by Long Life
Terrible Kroger. Most employees are short with you when you ask a question. Was looking for a pretty common product. Ramen noodles .2 different employees sent me to two wrong locations. If you work at a supermarket, you should have a pretty good idea of what aisle your products are in. Finally I just gave up and left.
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June 2023 by Lorraine Moore
This has to be without a doubt one of the worst krogers I have ever been to. There parking absolutely sucks and their grocery pick up is abysmal. Every time you do grocery pick up. You are guaranteed to get produce that is ready for the garbage can
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May 2023 by L R
DO NOT OFFER GROCERY PICK UP AND DELIVERY IF YOU CANNOT FILL THE ORDERS!!!! 2 days in a row now your employees sent me home. TERRIBLE MANAGEMENT
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May 2023 by Pamela Cass
DON'T TRY TO GET GROCERIES DELIVERED FROM THE NEW ALBANY KROGER. THEY'RE QUICK TO TAKE YOUR MONEY BUT DELIVER AT THEIR CONVENIENCE, NOT WHEN YOU ASK THEM TO. IF I could make my rating zero, I would. I've talked to management, but I believe them when they say they have no control over the website home delivery orocess. On 4/22 early a.m. I ordered groceries to be delivered ($168). At 1p.m. same day. I had choices of other morning times. However at 1245pm, 15 minutes before Kroger was due to deluver I recvd a call saying they weren't coming until after 8am the next morning. No reason given until I called customer service for Home Delivery and was told there was an outage.So? Another Kroger couldn't have been used? I told the operator I was did not pick 8am Sunday because I wasn't going to be there and I had ordered PERISHABLES. I also wanted my account credited. I was then told if I cancelled the order it would take 5-7 days to credit my account. I told them that was unacceptable-if you can take the money immediately, then you can credit it immediately. The operator said that's not the way it works.I checked my bank today 4/25; still no credit (but it shows the charge), which is when called the store manager. I do get to file a grievance with my bank, which does what for me with a lack of groceries?
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April 2023 by Cindy McKinney
I have given this Kroger plenty of opportunities to get my business. But apparently, they don’t want it. Every single week there is an issue with curbside.Not getting the text with substitutes or getting it and hitting the link and it expired minutes after getting it.Getting a text saying they are running behind come an hour later and then 10 minutes later saying your order is ready for pickup in the same timeframe you originally chose.Getting everything home and seeing what you ordered isn’t what’s in the bag but nobody bothered to text or tell you when you picked up and it’s not on the receipt that you got a substitute.It’s just not getting any better. The higher prices at Giant Eagle are worth switching because at least they communicate with you AS they are doing the shopping. Which means there is very little room for miscommunication.Kroger locations all over the area have gone way downhill.
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April 2023 by DVS Customs
I'm starting to believe they bus all of their employees in from the West side of Columbus with these attitudes. You are a kroger employee maybe smile and try to make people's days better don't be another drag.
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March 2023 by James Hall
Very much a normal nice Kroger.
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March 2023 by Michelle D.
About once a month or so, I wont't receive an item that I pay for. This week it was chicken breasts and another time it was a starbucks gift card. So ridiculous.
