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February 2024 by Laura F.
This location is still just badly managed. Ran in to get Creme Fraiche which isn't at Giant Eagle. I knew it was at Kroger as I checked on line. Now creme faiche is not cheese. It is two ingredients....the product of heavy cream and buttermilk. It's like sweeter, thicker sour cream. It should be by the sour cream or yogurt. So after walking down the milk area, then the sour cream area... I went to the vegan area... why, I don't know,as it is definitely NOT vegan but I thought maybe they put it in the adjacent ethnic area due to the french name. I get to that part if the store. Stand behind a man in grey for about a minute who is talking to the acting manager, who is waiving her hands in the area repetitively telling some story (which sounded like complaining) and some other (assist manager?) who is, no joke... sitting on the case, his butt touching the products. They are so engrossed in complaining they do not notice a customer is there wanting to see what is in that part of the case he is sitting on. I decide to make myself known by video taping them. Then they notice. Well, they didn't know what creme fraiche was, nor did they know where it would be. We all went to the sour cream which I already knew was void of creme fraiche. They were about to say they didn't have it when I showed them a picture of it from their own website. That jogged their memory. Apparently Kroger thinks this is cheese and it lives in the gourmet cheese section. Who would of ever thought it would be with goat cheese. As far as the meeting that shouldnof been in their office but rather was litterly on the dairy case with someone sitting on open cases with ones tushy either on the product or millimeters from it, in front of a manager who is allowing this, ignoring their surroundings so much they don't see a customer waiting to look at the items behind the man who thinks this is a park bench.... This is exactly why I tend to not shop at this Kroger.
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November 2023 by Randra D.
The lady that attends to the gas station is an absolute nightmare. I will not be going back.
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September 2023 by Matthew L.
Fine job your horrific Kroger employees did enlisting the help of two oath breaking murderers from the Blendon Township Police Department to have them EXECUTE a young woman and her unborn child in your parking lot! You, your company and your cowardly employees make me sick! Shame on all of you!!!My comments to Blendon Township Police Department township police and their sociopath chief:Wow! Just wow! Justifying the murder of a pregnant woman and child with BS lies and excusing the murder of a pregnant woman and the unborn child. How do you even look your family in the eye you criminals? Oh that's right you're all sociopaths so you have no conscience! Wow just wow! Tell that BS to God at the gates of heaven and see how well that BS works for you! CRIMINAL Oath Breaking pigs!Hey you murdering oath breaking criminals! Is this what serving the community looks like to you assh0les in 2023? youtube.com/live/dLh2qHO…Did I just hear your criminal chief make an EXCUSE justifying murdering that pregnant woman! What the fuck are you sociopaths doing! Shame on all of you public officials in Blendon Township for supporting a murderer and NOT charging him! You make me sick!
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July 2023 by MJ P.
Continued price increases even after inflation has gone downFilthy floors, shelves, and cartsLack of parking, huge potholes, and failure to shovel lot after heavy snowProducts past expiration dates still sitting on shelvesSale promotions requiring a customer to buy 5 or more in order to get the sale price. This type of sales promotion benefits only the first few customers to shop that day as they are forced to deplete the supply thus leaving no product for the following customers.Digital coupons are even worse as they require the customer to log on to the Kroger app on their cell phones while shopping. And lastly, carding customers in their 60's and 70's in order to purchase a bottle of wine with groceries. Really?
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March 2023 by Michelle D.
About once a month or so, I wont't receive an item that I pay for. This week it was chicken breasts and another time it was a starbucks gift card. So ridiculous.
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December 2022 by Tyann A.
This is a great location. The store is very organized, the staff is nice and they have great deals from produce to meat.
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October 2022 by Christine P.
Horrible Pharmacy staff. They are rude, there is always a mix up with my medicine. Tech misinformed me about my meds , when I called to file a complaint the supervisor scolded me instead of taking advice and speaking to her tech.
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August 2022 by Candice T.
NEWLet's start by saying this negative review is WAY past due as I have experienced TIME after time total disregard for the customer.On 8-12-22 at 9:10 pm my sale price beer rang up incorrect, I was told to run back and get a picture of the signage stating the sale price, returned only for him to look at it and say we can't adjust alcohol once it's rung up. I ask if he could call the manager to do it, he said they're going to tell you the same thing. In my head I'm thinking, then why did you make me run all the way to the back of the store to get proof? I nicely informed the employee I would be writing a review. I don't know how anyone else feels but, my eyes it is a form of dishonesty, disregard, and stealing money ( regardless of price ) from the consumer. The gentleman next to me spoke up and said " I heard all that, would you like help writing your review ".Here's the kicker, when I got home and looked at my receipt I noticed not only did I not get the sales price, I was charged more than the original price?!?!? Really Krogers?It's upsetting that now I will have to drive out of my way to get my groceries because I will no longer be treated with this disrespect. if corporate happens to read this review perhaps you could integrate integrity into your training manual. But like they say, this is how the rich get richer, and the poor get poor. Goodbye Kroger's, hello giant eagle.
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June 2022 by Viv P.
It's a normal Kroger. I'm writing a review just because I thought it was interesting that there were so many products on the floor. Not on the shelves. I mean on the floor. On purpose. There just seemed to be too much items and not enough room on the shelves so the staff just towered them next to the shelves on the floor. I was glad I didn't have a cart and was just picking up two items.
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April 2022 by Randy Toasterstrudel
just like another kroger bakery i went to one time a while ago far away in kroger far away
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October 2021 by ken Leonard
Love Kroger
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June 2021 by Millard McEwen
So great! Some of the best bread in the city!
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January 2021 by Robin Hicks
They always have good stuff to buy for a decent price, and you don't have to look for someone to help you if you have questions. There is always someone behind the counter.
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November 2020 by Laura W.
We started coming to this Kroger in March when the Pandemic was in full swing. It's 3 miles from our home and our other Kroger is only a mile away from the house; still, we make the weekly short trek to New Albany as this store is better stocked than the other one so it became out tried and true go-to store. Plus, it's on the way to our doggie day care we have more than one stop and it is between our home and where my parents reside in their assisted living in Granville so it became our stop for them since July. Great, great, great consistent staff. Very friendly. Very professional and fun despite this awful time in our country. I will admit when this store was undergoing renovations about a year or so ago, I hate it. There was absolutely no method to the madness where items were temporarily placed. Thank God we hung in there. Now we use both Krogers close to the house. This one for our weekly stop and the other as it has a liquor store inside when we need fresh bottles for our home bar! :)
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April 2020 by Bruce C
why are people shopping with family still ? dad and 2 kids. #ohiostrong. #ohioignorant