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October 2023 by Jenae Walker
Horrible Horrible customer service. I think it’s owned by someone new. They don’t have clear effective communications. I went up there at 5:20pm they were closed, when they are suppose to be open until 6pm. On top of it they never answer the phone or return calls. I called them at 5:30pm to advise them I was going to arrive a little after 6pm to make an payment but no one answers or course so I call back at 5:55pm to let them know I’m 5-8 minutes out and I spoke with Barbara and she told me she would wait but once I got there she said that Theresa who was at the gender road location advise her she couldn’t Stay. So they didn’t call me to just turn around or try again another day. Or at least try to stay over for a paying customer when I’m rushing and driving reckless in traffic to pay. I don’t understand their way of customer service. I will never rent with them again.
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August 2023 by Chris Remington
Great customer service, clean and secure! Super easy to work with for your storage needs. Stephanie was always there to help!
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May 2023 by Daniel Shutka
Well what can we say the service provided was more than excellent. My brother in law Godfrey Griffith has maintained lockers at New Albany Self Storage. On Tuesday the 25th of April 2023 we attended the above location for the purpose of emptying the locker. As we are from Ontario Canada we had not idea who to arrange removal of some of the contents. FORTUNATELY, we spoke with your employee Stephanie and explained our dilemma . She informed us that she would look into assisting us with our problem. Up returning she informed us she had help. Without her assistance this would have been a challenging task. We then would like to acknowledge her wonderful help .
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May 2023 by MICHAEL KORFF
Steph is awesome. Very helpful. Site is clean/new looking.
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October 2022 by Kristiana Stepp
Always nice and helpful however I can't find a working phone number everyone I call says out of order. I was a customer for 5 months no water damage, no trouble with break-ins, place was clean. Just had trouble phone them to let them know we moved everything out and would on longer need there service as of 10-23-22
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October 2022 by Rich Vara
Clean, secure, well maintained & convenient location just off SR 161.
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May 2022 by Nicole Mason
Excellent service from Ms.Stephanie! She is extremely courteous and helpful! She also was awesome with her follow up and ensuring we were able to get the space set up! Thank you Ms. Stephanie for all your help!
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December 2021 by Jack S
Been a happy customer for a year+. Staff (Steff & Izz) have been great to deal with and I've never had a problem. While cleaning out my 2nd unit met several other happy longterm customers.
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August 2021 by Ryan Gillespie
The staff is very professional, very nice. 11/10 would recommend. The facilities are very clean and kept up. There were multiple, massive storms that rolled through and no damage to any of our personal effects. I’m not easily impressed but this location is impressive. I just want again to reiterate how just great the staff is.
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July 2021 by Ryan G.
The staff is very professional, very nice. 11/10 would recommend. The facilities are very clean and kept up. There were multiple, massive storms that rolled through and no damage to any of our personal effects. I'm not easily impressed but this location is impressive. I just want again to reiterate how just great the staff is.
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June 2021 by Andy Penfield
New Albany Storage is the safest place you can store your life. Stephanie is amazing and will make sure you have everything you need!
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April 2021 by Joe I
This place was great! Stephanie couldn’t be nicer and helpful. The unit was clean and always accessible and you would rarely see anyone. Highly recommend!! 5+ stars
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January 2021 by Anastasia Krafcik
Great place. Friendly service.
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January 2021 by Janet Despins
Our experience with New Albany Self Storage has been way above expectation. The General Manage is amazing. She is very responsive and so friendly.The facility it's self is well maintained and fair priced. We love the auto pay option too. I really can't say enough about this business. I never thought I would be raving about a storage facility, but here I am. Did I mention the GM met me almost an hour early the day I first rented the unit, to let me in? I got their opening time mixed up but she was more than accommodating, and helped me on her personal time!
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November 2020 by Forward Financial Group Associate
We have been a client of New Albany Self Storage for several years. Simply put while the facility has always been adequate to meet our needs, the new management, upgrades to the facility and most importantly the OUTSTANDING customer service, personal attention and care of the General Manager Stephanie makes this a full 5 star experience. I cannot more highly recommend a storage facility in the area.
