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January 2024 by Laura F.
I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.
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December 2023 by Jake D.
The bags you now have to pay for suck. The handle ripped right off and my overpriced eggs mostly all broke with no customer service to reach out to for a refund. These paper bags are the new paper straws. Terrible
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July 2023 by Bev B.
This Giant eagle is a very clean store...I appreciate being able to purchase walleye fish as I had not had walleye in quite a few years and it was on sale at the time and I purchased quite a few fish. Giant eagle will not be my primary store to frequent as the prices are extremely high. Plus you just have to remember to bring your own bags as they charge for bags which I don't have a problem with, it's just that sometimes you just forget to bring your own bags.
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January 2023 by Robert O.
I recently switched pharmacies from Kroger Stoneridge to Giant Eagle, New Albany and it's the difference of night and day. the staff at GiantEagle are courteous, friendly and extremely helpful.
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December 2022 by Billie P.
I use. to love this store. Now they never have full service register open and they now make pay for bags . They bags are cheap and the handle break before you get the food home.
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November 2022 by Heather D.
Used to be much better, when they had prepared foods. COVID killed customer service. The prices are way more than Kroger's for the same exact items. Sometimes the items are of a higher quality, but not really worth twice as much. It is a very convenient location, right off the highway. Easy in, easy out. Now the best thing about any Giant Eagle is the Saturday morning liquor sales. Also, there loyalty card is a thousand times better than the other guys.
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August 2022 by Tom H.
Bakery only review. Still not a fan of thawed donuts, but the cake items are excellent. My family is a big fan of ordering these delicious cakes. My wife regularly chooses the White Elegance cake. It's a crowd pleaser. Don't need a whole cake, order your favorite cake recipe as a a cupcake. Just one or more is fine. This last time we paid extra to have the cake sliced and individually packaged so that everyone could take a slice of birthday cake home with them. They are very accommodating. I know it's hard to judge a review when taste is what matters. All I can say is buy a slice or a cupcake to try it out.
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July 2022 by Tyann A.
I love this Giant Eagle Market Place. The staff is great. They have great prices and items that aren't in traditional Giant Eagles. One of my fave things from here are the baked goods (cookies and cream cupcakes). They also have my favorite lemonade Me and the Bees.
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March 2022 by Michael B. Chafin
Giant eagle has a wide variety of pre-prepared foods chicken pasta soups breads subs you name it they got itTakeout: Yes
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May 2021 by Laurie A.
I have just about had it with the customer service, or lack thereof, at this location! There is a very indifferent attitude by the cashiers to help load groceries into a customer's cart after ringing them up. The cashier I had today (Caitlin) rang up my groceries, I paid, and then she stood there staring into space while I loaded my own groceries into my cart! Mind you, there was NO ONE else in line and she literally had nothing else to do but help me. This is not the first time in the past several months this has happened, each time with a different cashier. I have been to other locations and received much better service. May have to start shopping elsewhere if they don't get it together!!
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February 2021 by Barbara M.
Just lost me as a customer today..2/16 at 1:15pm. Two women roaming around the produce department without masks and when I mentioned it to THREE WORKERS they all shrugged their shoulders and said there was nothing they could do. This included the worker whose job it is to screen customers coming into the store and to remind them to wear masks. I pointed to a sign on the Giant Eagle door that said masks are REQUIRED but she looked at me and said nothing. Thanks Giant Eagle for helping to spread the virus and burgeoning Covid variants by welcoming these idiots into your food store.
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January 2021 by Stephaney H.
I stopped here randomly to go get a few things before going to a friends house and had a great experience. The store is super clean and they even have people cleaning grocery carts in the entrance! Everything is very organized! They even have a liquor store in the back. Employees were very helpful, I had some questions in where things were because I had never been in a giant eagle before. Over all it was a great experience!
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August 2020 by Tony G.
You would think someone at their corporate office would look at this stores reviews, see a 2.5, maybe look at Kroger's across the highway and realize something needs to be done. Rude doesn't begin to describe these people. I went in at 10 minutes till closing for something quick, turns out at 5 minutes till closing they turn off the freezer lights and you can't see inside. People were too busy standing at locked doors (like someone was going to come in), so I left and just said screw it. This store had me for one thing that their competition doesn't have. Now, I'd rather go without.
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June 2020 by Mark K.
I've never been a particular fan of GE. Okay, when they used to have super double coupons, and when I could get 30 gallons of gas for free. But they are overpriced and have less selection than other places. In this case it was handy, but they did not have what I wanted. I got one little thing and left. Poorly handled one-way entry and exit for social distancing: no markings for entrance/exit until you walk right up on them; should be visible from the parking lot since they are far apart. And yet, once you get into the atrium, people have to go in and out the same opening, so what's the point? And they have their other exit, by the prepared foods, closed. So everybody has to go in and out past each other.
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May 2020 by Robert B.
This is my go to grocery store and always take care of me plus the floor perks help with lowering your costs. During the coronavirus they had all their customers and employees in mind when they set new rules and regulations everything is super reasonable everybody working there with super patient with the customers that were freaking out they ran out of stock around the time that everybody was buying up food for COVID-19 shut downs they did their very best to restock as fast as possible only one or two items that was on My grocery list we're not able to be found however that only lasted for maybe a week or so and everything was restocked and ready for me when I came the next time
