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May 2024 by Autumn Harrold
To whom it may concern, my name is Autumn and I was broken down physically and mentally at your new Albany location yesterday, 5-18-2024, from about 4:30-10pm. The manager on duty, one of the cashiers named Steve, and two or three additional employees came and asked me if I was okay. Additionally, they repeatedly came outside during my time there to check on me, brought me water, and basically consoled me because I could not get myself together . It was so hot and I’m sure that was a factor in my breakdown. The MOD brought me a bag of ice and told me to stay cool and keep it on my wrist and neck to regulate my body temp. I couldn’t have asked for anything else at all and I personally feel like they deserve some recognition for their level or care and attentiveness to me and my situation. This crew is absolutely what saved my life to be honest yesterday. I was in a very bad place mentally and they were there to talk me down every single minute. I owe the crew that night my life and most importantly my respect and gratitude for their kindness and empathy.
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January 2024 by Laura F.
I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.
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December 2023 by Jake D.
The bags you now have to pay for suck. The handle ripped right off and my overpriced eggs mostly all broke with no customer service to reach out to for a refund. These paper bags are the new paper straws. Terrible
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July 2023 by Lindsey Meissner
Zhane, the pharmacist, is amazing. She is caring and diligent. She remembers me and makes sure I am taken care of.
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July 2023 by Bev B.
This Giant eagle is a very clean store...I appreciate being able to purchase walleye fish as I had not had walleye in quite a few years and it was on sale at the time and I purchased quite a few fish. Giant eagle will not be my primary store to frequent as the prices are extremely high. Plus you just have to remember to bring your own bags as they charge for bags which I don't have a problem with, it's just that sometimes you just forget to bring your own bags.
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January 2023 by Robert O.
I recently switched pharmacies from Kroger Stoneridge to Giant Eagle, New Albany and it's the difference of night and day. the staff at GiantEagle are courteous, friendly and extremely helpful.
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December 2022 by Billie P.
I use. to love this store. Now they never have full service register open and they now make pay for bags . They bags are cheap and the handle break before you get the food home.
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November 2022 by Heather D.
Used to be much better, when they had prepared foods. COVID killed customer service. The prices are way more than Kroger's for the same exact items. Sometimes the items are of a higher quality, but not really worth twice as much. It is a very convenient location, right off the highway. Easy in, easy out. Now the best thing about any Giant Eagle is the Saturday morning liquor sales. Also, there loyalty card is a thousand times better than the other guys.
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August 2022 by Tom H.
Bakery only review. Still not a fan of thawed donuts, but the cake items are excellent. My family is a big fan of ordering these delicious cakes. My wife regularly chooses the White Elegance cake. It's a crowd pleaser. Don't need a whole cake, order your favorite cake recipe as a a cupcake. Just one or more is fine. This last time we paid extra to have the cake sliced and individually packaged so that everyone could take a slice of birthday cake home with them. They are very accommodating.I know it's hard to judge a review when taste is what matters. All I can say is buy a slice or a cupcake to try it out.
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July 2022 by Tyann A.
I love this Giant Eagle Market Place. The staff is great. They have great prices and items that aren't in traditional Giant Eagles. One of my fave things from here are the baked goods (cookies and cream cupcakes). They also have my favorite lemonade Me and the Bees.
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February 2021 by Barbara M.
Just lost me as a customer today..2/16 at 1:15pm. Two women roaming around the produce department without masks and when I mentioned it to THREE WORKERS they all shrugged their shoulders and said there was nothing they could do. This included the worker whose job it is to screen customers coming into the store and to remind them to wear masks. I pointed to a sign on the Giant Eagle door that said masks are REQUIRED but she looked at me and said nothing. Thanks Giant Eagle for helping to spread the virus and burgeoning Covid variants by welcoming these idiots into your food store.
