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January 2024 by Laura F.
I love this store. It is clean and well stocked. Customer service is efficient and friendly. It is well managed, with manager often interacting with customers. Its reward program works for me. I dont get gas here, I choose to use my perks mainly for food--As gas is cheaper at BJs wholesale club. You have to check meat tho. Sometimes the expiration is that day. Yikes. Deducting one star for that and gas program.
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December 2023 by Jake D.
The bags you now have to pay for suck. The handle ripped right off and my overpriced eggs mostly all broke with no customer service to reach out to for a refund. These paper bags are the new paper straws. Terrible
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July 2023 by Bev B.
This Giant eagle is a very clean store...I appreciate being able to purchase walleye fish as I had not had walleye in quite a few years and it was on sale at the time and I purchased quite a few fish. Giant eagle will not be my primary store to frequent as the prices are extremely high. Plus you just have to remember to bring your own bags as they charge for bags which I don't have a problem with, it's just that sometimes you just forget to bring your own bags.
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January 2023 by Robert O.
I recently switched pharmacies from Kroger Stoneridge to Giant Eagle, New Albany and it's the difference of night and day. the staff at GiantEagle are courteous, friendly and extremely helpful.
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January 2023 by Billie P.
I use. to love this store. Now they never have full service register open and they now make pay for bags . They bags are cheap and the handle break before you get the food home.
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November 2022 by Heather D.
Used to be much better, when they had prepared foods. COVID killed customer service. The prices are way more than Kroger's for the same exact items. Sometimes the items are of a higher quality, but not really worth twice as much. It is a very convenient location, right off the highway. Easy in, easy out. Now the best thing about any Giant Eagle is the Saturday morning liquor sales. Also, there loyalty card is a thousand times better than the other guys.
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September 2022 by Adam Meyer
I love this store, but NEVER BUY THE FIREHOOK BAKED CRACKERS!!! I BOUGHT THEM AND FOUND A BUG IN IT!!!
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August 2022 by Tom H.
Bakery only review. Still not a fan of thawed donuts, but the cake items are excellent. My family is a big fan of ordering these delicious cakes. My wife regularly chooses the White Elegance cake. It's a crowd pleaser. Don't need a whole cake, order your favorite cake recipe as a a cupcake. Just one or more is fine. This last time we paid extra to have the cake sliced and individually packaged so that everyone could take a slice of birthday cake home with them. They are very accommodating. I know it's hard to judge a review when taste is what matters. All I can say is buy a slice or a cupcake to try it out.
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July 2022 by Google user
I’ve been trying to think of a way to show this pharmacy and it’s employees my gratitude and the best I could think of was singing their praises in an online review. First, they have been incredibly helpful on several occasions in helping me gain prescription renewals when my own doctors failed to do so. If I can’t get my doctors to respond I call the pharmacy and they make it happen. Mike has answered a number of my calls to make sure an OTC does not interact with my prescriptions. Bless his heart. He must be tired of me. Emily will blow your mind! She can greet you by name before you even get to the counter! Seriously…who does that anymore? She makes you feel seen and important. Ben, Emily and Mike have all gone to bat for me on a number of occasions to research coupons and deals on outrageously-priced prescriptions. They even offered me tissues when a mixup made it appear my child’s med had increased by $230 and were there to help us when we realized the issue and promptly got us the med. No one is perfect by this place comes close in my book.
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July 2022 by Tyann A.
I love this Giant Eagle Market Place. The staff is great. They have great prices and items that aren't in traditional Giant Eagles. One of my fave things from here are the baked goods (cookies and cream cupcakes). They also have my favorite lemonade Me and the Bees.
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May 2022 by Emily R
Great service. Pharmacist helped me find a coupon to use and saved me $20. Great experience.
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February 2022 by Jill Harker
I’ve been trying to think of a way to show this pharmacy and it’s employees my gratitude and the best I could think of was singing their praises in an online review. First, they have been incredibly helpful on several occasions in helping me gain prescription renewals when my own doctors failed to do so. If I can’t get my doctors to respond I call the pharmacy and they make it happen. Mike has answered a number of my calls to make sure an OTC does not interact with my prescriptions. Bless his heart. He must be tired of me. Emily will blow your mind! She can greet you by name before you even get to the counter! Seriously…who does that anymore? She makes you feel seen and important. Ben, Emily and Mike have all gone to bat for me on a number of occasions to research coupons and deals on outrageously-priced prescriptions. They even offered me tissues when a mixup made it appear my child’s med had increased by $230 and were there to help us when we realized the issue and promptly got us the med. No one is perfect by this place comes close in my book.
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November 2021 by Justin Bailey
Just seem not to care, machine works maybe once in a while (machine to sign script) can not believe the guy told me a couple mins then turns to employee and says 15mins do people not communicate anymore ? Like I couldn’t hear. Terrible customer service and they make you feel awful. I have been filling my script there for over 6.5 years. Customer service has gotten worse.
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July 2021 by Emily W
Great service. Pharmacist helped me find a coupon to use and saved me $20. Great experience.
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May 2021 by Laurie A.
I have just about had it with the customer service, or lack thereof, at this location! There is a very indifferent attitude by the cashiers to help load groceries into a customer's cart after ringing them up. The cashier I had today (Caitlin) rang up my groceries, I paid, and then she stood there staring into space while I loaded my own groceries into my cart! Mind you, there was NO ONE else in line and she literally had nothing else to do but help me. This is not the first time in the past several months this has happened, each time with a different cashier. I have been to other locations and received much better service. May have to start shopping elsewhere if they don't get it together!!
