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March 2024 by Robert Watkins
Staff is very kind and helpful.
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March 2024 by Jack Eppley
Pooby but howl! ?
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February 2024 by Chris L
The New Albany CVS offers an excellent experience including a 5 Star staff both in the pharmacy and the store. I am a long and loyal customer and am treated like a friend as well as a valued customer. I wouldn’t go anywhere else.
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February 2024 by tracy ames
This pharmacy is always super busy but they treat their customers with kindness. They made a mistake in filling my prescription and when I went back to the store, Pharmacist Kevin was quick to help me and corrected the situation.
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January 2024 by Gloria Lin
best customer service. The manager and the staff went above and beyond to help us take our infant passport photo
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December 2023 by shopper
Unpredictable service, understaffed.However, Ms. Staci is amazing.
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October 2023 by Nikki French
Not sure why there's so many bad reviews for this location. We've had nothing but great service and super friendly pharmacy staff.
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August 2023 by Ramon V
Just left as the pharmacy line inside was 10 deep and there were 8 cars waiting for service in the drive through. Attempted to call the pharmacy to see what’s going on and the manager was off as it’s Saturday. The staff nearly begged for help as they are way understaffed. I really felt bad for the 2 people working and having to deal with the mess that their leadership team left them in. CVS needs to do way better.
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August 2023 by Valerie Stone
This CVS always takes FOREVER to pick up my prescriptions! Doesn’t matter what day or time, or if I go inside or through drive through. I have no choice but to use CVS because of insurance..but I really wish that wasn’t the case. To make matters worse, the line for the drive through isn’t clear so you get people cutting in front of you. It’s extremely frustrating.
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July 2023 by Rachel Skaggs
I have never had issues here. The staff are always busy, which in my mind means they could use more, but they work effectively. The pharmacists are wonderful.
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July 2023 by Luna Rae
I have never had issues here. The staff are always busy, which in my mind means they could use more, but they work effectively. The pharmacists are wonderful.
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May 2023 by Claire Stoll
The woman at the pharmacy with long, dark hair and a nose ring is always rude to me and my family. Rachel is the best, though! Too bad she can’t always be there.
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May 2023 by Candice T.
Even though the staff is extremely helpful and kind, there just aren't enough of them accommodate the volume of customers that have accumulated. Was about to go through the drive-through to pick up a prescription when I realized the line was all the way out to the street so a circle the block and decided just to go in, which was just as bad as there was a line formed all the way from the back to the front. Sooooo back in the car make another circle trying to get the car off of the road so I can get in line for the drive-through.... 45 minutes later I have my prescription. The employee shortage has to be handled.
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March 2023 by John
I cannot speak to the pharmacy part of the store which seems to be getting most of the bad reviews because I do not use it.The rest of the store is just fine and the employees very nice.
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February 2023 by End Racism
Thank you guys for telling me that my birth control wasn’t available until I showed up at the drive through. Wasted 10 minutes of my time and horrible communication. I need my medicine! It’s already hard enough being a women in this society with birth control and insurance. Now pharmacies won’t even tell you they don’t have it until the day of? After I had already put in the prescription at 8am picking up at 7pm???? Horrible