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October 2024 by Wendy Lindh
First I have to say the vet David Soehnlen was 5 stars. He was kind, caring ,took his time and very professional . The vet tech was 5 stars also. Now the front desk another story. My appointment was at 11:40 ,i checked in at 11:43, i drove an hour to come here on recommendations. This was my 2nd time here. Girl at desk told me it would be 2-3 mins, 30 mins later i walked up to desk asked if they forgot about me after several others came after me and were seen right away. I was told they didnt know what happened, never gave me an answer.15 mins went by i went back up and said i have been waiting for 45 mins now. Lady with dark hair was very rude to me said i was next. No apologies . Vets were exceptional! But for the hour wait and forgetting about me you would think they could have at least done a complimentary nail trim . I didnt ask for it ,they did it then charged me. Not the best customer service. IF... i go back i will check in every 10 mins if im not seen . Lesson learned.
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October 2024 by DaJha VanDyke
I love this place as an entirety but today was my first day experiencing Holly and as polite as I was and tried to maintain , her attitude was TERRIBLE. No one here has ever made me feel as Holly made me feel today during our 2 minute conversation. It didn’t take her long to make me feel like I nor my animal was of any importance. ?
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October 2024 by Candis N
My aunt had to put her 10 year old cat to sleep today he had cancer. The dr, Dave (older guy) I didn’t catch his last name was extremely uncompassionate. Came in to give a sedative and said ok be back in 5 and whistled the entire time. While giving the shots he manhandled the cat flipping him around trying to find a vein. Will never go back or recommend this vet to anyone!!!
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October 2024 by Darrell Keith Ramsey III
Great veterinarian staff.
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October 2024 by Along For The Ride
Wow, just wow. The care, and urgency this place took for our kitty was incredible. We just moved to Ohio from Maryland, this may be the best vet practice I've ever experienced. They were fully booked and STILL made sure our kitty who had an urgent emergency was seen and taken care of. This will be our new vet for all of our animals. Thank you all!
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September 2024 by Carrie Milkanin
We had to put our precious kitty down at the age of 20. Her health rapidly declined on a Friday evening. We called on Saturday morning and they got us right in. Everyone was so kind and sympathetic. They even sent us a sympathy card. Julia, at the desk, is always so kind when we call, and everyone seems to love their job there.
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September 2024 by Jerry Brown
Caring and compassionate staff.
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September 2024 by Craig McKinney, Esq.
Dr. Dave Soehnlen, his son, and daughter-in-law are the most compassionate, knowledgeable, caring, kind, and I could go and on bottom line they are the best. My family and I are forever indebted to the Soehnlen vet family. Unlike other vets they explain, they care, and they truly want to help your pet.
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September 2024 by Brian Toth
Always give respectful and kind care to our pets.
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September 2024 by Jason Ink
First time going here with my dogs and I was impressed by the friendly staff. Clean environment and plenty of room for everyone to be in the waiting room area. I highly recommend this facility. 9/12/24 visited today and prices dramatically increased. $30 more for xrays?
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September 2024 by Matthew Richey
They are the best, really care about my crew of labs
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September 2024 by Dan Ward
Office staff extremely rude. I will not be back!
They have always been very expensive as well. Cant leave there without spending several hundred dollars.
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September 2024 by Mark Fye
It's a great office. They truly care about animals. At the same time, they respect the owners wishes.
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September 2024 by Ryan Beisert
Great vet. The only downside is plan on waiting at least an hour past your appointment time to see the vet. I've been there about 6 times over the last 2 years as we moved and it is closer than our old vet and every time we have had to wait at least an hour past our scheduled appointment to finally get seen. Every time it's the same story, there was a pet emergency that's caused them to fall behind. Once we went in on a stand by appointment and waited over 2 hours before we finally left and had to go to the emergency vet. I will be looking for a new vet after this last vet visit where we were there for an hour after our scheduled appointment and not one person was called back the entire time we were there.
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September 2024 by sheila strong
I have had so many "bad" experiences with local vets. Recently I bought a corgi puppy and it was so pleasant to take her to Soehnlens vets. They were friendly, very kind to her, and very knowledgeable about her breed: their office representatives are two corgis. I would highly recommend this practice.