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January 2026 by Steve Lantz
The worst Ford dealership in the industry. My $85k truck has returned worse than it arrived each visit. Def fluid splatters down the side, oily hand prints, 3 trips to fix a sunroof, driven through a construction zone to test drive and returned filthy when delivered freshly washed…. Mandy is a joke or a service manager, Shop foreman has no patience, and service Advisor is powerless to actually get things done. Pretty sure my last oil change wasn’t completed as my truck oil life indicator dropped like a rock from 100% to 70% in 500 miles. Do NOT use or buy from this dealership. Photos of how it was returned to me.. arrived freshly washed. Service manager now ghosting me.
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December 2025 by Joshua Meineke
I recently purchased a new truck from Coughlin and was very pleased with the service I received. I have purchased several vehicles over the past few years for work and working with Coughlin and my sales rep Nathan by far has been the best experience I have had in a long time.
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December 2025 by Rosielea Marcum
I had a great experience with Coughlin Ford Pataskala! The person who helped me was very kind and formed a real relationship with me as a customer and made sure to only sell me the best he could find!!
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December 2025 by Jamie Jo
Had a job interview here. I was completely lost and had no idea where to go. I asked an elder gentleman if he worked there. He asked what I needed help with. I told him. He told me to park my truck and he took me right where I needed to go. The staff was very friendly. Lots of nice vehicles on there lot. I would recommend this place to anyone looking for a new vehicle or a job. Seems like a great place to work.
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December 2025 by ronald fowls
I’ve bought several new vehicles but this was the first time I built and ordered a new vehicle. I am happy with the process and with the salesperson that helped me thru the process. Only thing I’m not happy with was I parked the truck after bringing it home and when I got up the next morning it was covered with snow!!!! lol!! Thank you Coughlin Ford for the painless experience.
Ron Fowls
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December 2025 by Lendita Lekperic
My husband purchased a Ford F-150 Super Duty from Coughlin Ford in Pataskala, OH and had it shipped to New Jersey, where we live. The entire purchase was done over the phone, and once the sale was completed, the communication went downhill fast.
After waiting several weeks for our out-of-state title and registration paperwork, the only calls we received from them were asking us to leave positive reviews — not to update us on anything we actually needed. When my husband’s temporary plate finally expired, we contacted them, and suddenly they claimed the paperwork had been sent via UPS overnight. We were never notified that anything was being shipped, there was no signature required on important title documents, and we had nothing to track or look out for. Completely unacceptable.
When we called and emailed for help, all they did was forward us a generic PDF on how to re-title a vehicle. No apology, no explanation, no effort to fix the situation. Just zero interest in helping once they already had our money.
It’s obvious they did not send the paperwork when they said they did — their only priority was getting a good review out of us. We held off reviewing until we could properly register the vehicle, and in hindsight, we should have listened to the many negative reviews already out there.
I never spoke to Dennis Adam at any point before or during the transaction — his name only appeared after everything went wrong. Suddenly he was “involved,” but all he did was fire off emails with generic PDFs about how to get a copy of the title.
Bottom line: Buyer beware.
If you don’t leave them a glowing review, good luck getting the paperwork you need. They essentially hold you hostage. Never again.
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November 2025 by Dale Hunt
Excellent people
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November 2025 by Scott Norris
Beware!
My daughter took her Bronco sport in for broken water pump. Dealer said in addition, we need new pads and new rotors at 34k miles. I questioned how this could be needed on both back and front- they assured me it wasn’t out of the ordinary. I declined to get the brakes/rotors done there, as I didn’t believe it. When we picked up the vehicle- we were informed there was a mistake by the “new” tech and the rotors and brakes are fine and do not need replaced I called and spoke to 3 different people in service prior to them changing their mind, in addition to the vehicle inspection report that detailed 5-6 critical items and a measurement of less than 3mm “critical”brake/rotors. Total was $2800+ all over email. After further inspection from another mechanic, all made up- wrong measurements.
Dishonest and bad business for our community. They have since called us to bring the vehicle back to get pictures of the warrentee work so they can submit to Ford. Completely incompetent, dishonest, and will rob you blind. Beware!
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November 2025 by Goat Slooberman
Quick and easy, in and out.
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October 2025 by linda hardy
I had a great an easy experience with Ford an buying our new escape. We have all ways had a great experience buying a car and truck from Tim W.
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October 2025 by James Slone
Just recently purchased my 3rd super Duty off of Tim has always been a great experience. But what I am NOT happy with is being lied to by the finance manager saying that ford credit disapprove of putting snownplows on trucks they finance so he can get me at a higher interest rate really has me beyond mad right now. After contacting Ford credit and spoke with them they told me they would never deny a loan because of that unless its a leased vehicle.
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October 2025 by Barb Bicsey
This dealership always comes through!
Thanks Tim Weilbacher for awesome customer service! Highly recommend this dealership for sales and service!
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October 2025 by David Martin
I have had excellent service here, friendly staff.
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October 2025 by k L
very good service sales agent Jeff did a great job took care of everything and then some I've bought numerous cars over my life and never been treated like this strictly the best
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September 2025 by David Beckett
I just picked up my new F350 King Ranch from Coughlin Ford in Pataskala! Tim Weilbacher has sold me or my family 8 cars in a little over 4 years. There is no better Dealership or Salesman that I would ever use. They are top notch and always do what they say they will do. There Service Team is also great, and all my vehicles are services there because I trust what they tell me. What a FANTASTIC buying experience,especially with Tim and the rest of the Coughlin Team! Thanks All!
