Firestone Complete Auto Care in Mount Vernon, OH, has been serving the community since 1926, offering comprehensive auto care services including tire sales, maintenance, and repairs. Customers appreciate the helpful and professional staff, with many praising the team for their efficiency and ability to get vehicle issues resolved promptly. For example, one customer noted that their AC compressor was replaced within two days, and the process was smooth without surprises. The location is known for providing quick service, with some customers able to get tires replaced or repaired the same day, even when dealing with busy days or urgent needs. However, experiences with customer service vary. While some customers found the staff friendly and communicative, others experienced less positive interactions. One customer mentioned that a staff member was condescending and unpolite, especially when dealing with an older customer who was hard of hearing. There was also an issue with grease on a car seat after a tire rotation, although it was promptly cleaned by a helpful technician. Despite these concerns, overall, the team strives to provide reliable and affordable auto care, accommodating walk-ins for simple repairs like tire plugs, and offering options to return for additional inspections. Customers are encouraged to schedule appointments online to ensure timely, quality service to keep their vehicles running smoothly.
Get my car in and out of the shop within no time at all !!
June 2025
AC compressor replaced. Every single person at the location were helpful and professional. They got me taken care of within 2 days (because of parts delivery). No drama. No surprises.
June 2025
Incredible experience at Firestone. Got the lug off of one of the tires that nobody else could do.
