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September 2024 by Denise Neu
Nick was truly amazing. I appreciate all his help and patience! He was fantastic.
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September 2024 by Susie lucas
Chase & Nick were a huge help and very easy to work with…thanks for your help!
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September 2024 by Amber Chisholm
The guys there were absolutely wonderful. Patient kind and informative.
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August 2024 by Crystal Golden
We went to this location to transfer service from AT&T, Nick was wonderful! He walked us through the process & found our best option, and even stayed late to ensure the transfer was complete and that both our phones were working properly.
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August 2024 by Teresa Lewis
I was very pleased with the service I received from Nick and his co- workers at the Mt. Orab location. Very efficient and professional.
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August 2024 by Sara Kurtz
Great experience!
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August 2024 by christy evans
The I phone I've been nursing for years finally gave out and would not accept a charge any longer. It would not turn on. Nick was able to help me get a new phone I could afford. The 5 stars is for how well Nick handled himself with me and other customers. He was helping a gentleman when I first arrived, but quickly greeted me . At one time he was juggling both our accounts and never made me feel like I was a bother. Even though he was multi tasking , his attentiveness and professionalism was top notch. Nick is great at his Job!
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August 2024 by Lisa Hauke
Chase was a HUGE help with our phone update and sympathetic to our frustration when accessing our account. He took care of everything with a smile! Thanks! We will be back.
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August 2024 by Tonya Henderson
I had the privilege of working with Nick at Verizon in Mt Orab today! He helped me get my daughter her first cell phone. She is over the moon & he was very knowledgeable. We were in & out in no time! Thanks Nick!!
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July 2024 by kaine burkett
Isaac was patient and very resourceful, all around pleasure to talk to him. highly recommended.
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July 2024 by Kat Grollmus
10/10 service. Very friendly and knowledgable guys. I was having SIM card troubles and my problem was taken care of quickly. Very clean store, good vibey music while you wait :-)
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July 2024 by Shelby Wilson
Josh helped me with upgrading my phone. He was very friendly and very knowledgeable and answered all my questions about the upgrade. It was overall a great experience and I would highly recommend doing business with them!
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July 2024 by Alex Baker
Would not recommend this Verizon store to anyone. Went in back in March to do the $830.00 trade in deal on my phone, was told I had to increase my phone plan to the unlimited plan in order to get the deal, and that the plan change would not cost me any extra, also for some reason that I would only get a $730.00 trade in for the phone. So I agreed to the deal. Even though it was $100 less that what the deal was. My next bill did not have the credit for the phone trade in on it, went back a different salesmen messed with my bill and I got a credit for the wrong amount. Went back again a third Salesmen messed with my bill added some perks and told me my bill was going to be lower than what it was originally supposed to be, gave me an extra credit that month for the trouble even. Then I got the bill after that and it was $100 more than it was suppose to be, and was missing my credit for the trade in all together. Went back and seen the original Salesman, and he said I was being charged a prorated amount for my plan for half of May, even though my plan was supposed to have been changed back in March, but aside from the prorated amount, I was being charged way more than my original plan that I was told by the salesman that would stay the same. and was still missing my credit for the trade in. He denied to me that he had told me that it would be the same amount back in March, and also denied that they offered a $730 deal only the $830 one. So I've caught him in several lies now. I finally talked with Verizon themselves as this is not a corporate store, and they told me the plan the store changed me too only give me a $415 credit and not a $830 credit. so I now will have to increase my bill again by $10 more dollars just to save another $1.52 a mount. The salesmen at this store tell lies after lies to get there phone sales out the door, the owner should be ashamed that these kind of things are happening in his store. I wish I could give zero stars.
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June 2024 by Josh Smith
Excellent service and friendly staff. Were quick to help us when upgrading to a new phone and we're very professional. Will definitely be coming back in the future.
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June 2024 by Tracy Patten
Very helpful and professional.
