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March 2024 by Gloria C.
I want to recognize Two of your emplyees. Blake Holman and Ben. (last name ? ). I was wanting to purchase an item in the kitchen ware dept. These little plates or saucers were a set but had no price and they were the last ones. I had picked up a matching platter in last chance aisle. These two gentlemen were kind enough to take time out of what they were doing to help me find a price and were so polite too! I just thought they needed a little recognition and to alert you what great customer service they provided. Thank you, Gloria Cummins
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October 2023 by Vanessa K.
I would not use this Kroger's pharmacy. My sister had surgery and the pharmacy would not fill her prescription until the next day, knowing she was going to be in pain that night. So you decide if you want this Kroger pharmacist to be your 1st choice.
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August 2023 by Rey R.
First is a big Kroger look fresh, but it was a woman with one hand doing cashier and rude and she throwing my groceries and mad cause it was a big order I understand she can work too but it was not need to do that and it was kid name Ben that supposed to go get another car but instead was in his phone watching TikTok and we have to bag our own groceries and he got mad when we ask him if he can get another cart and it was another woman in customer service and I went to get help for a western union she say can I help you I told her she say ok this way so I went with her and waiting for her to ask me for information but instead again in TikTok after 5 minutes I ask her everything good and she say oh sorry western union is down after 5 minutes is unbelievable what is going on with kids now days and TikTok do you job like everybody else I will not go back there
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July 2023 by Lisa M.
In comparison to my regular Blue Ash (Hunt Rd) Kroger,this Mt. Orab store is outstanding! While I do not use the pharmacy regularly, I have never had an issue with a call ahead pick up. Deli area is well staffed and employees are friendly and helpful. The store is clean, well stocked and great produce department. While the checkout lines can be long in the summer and close to holidays, I always use self checkout. The employees are helpful and quick to respond for issues. My favorite Kroger in greater Cincy area.
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May 2023 by Bernie M.
WARNING!!!! We have shopped krogers for years and have lately that there is a newer way to ripe off the customer, for example we purchased so bing cherries from the produce and they were about 2.5 lbs.and the sign at the stand was pricing them for $3.97 a lb.. So at the registar they rang up a total $13.85 and not the $3.97 a lb., so what you have to have is a digital coupon off of your smart phone which I am not going to download, and scan it at time of transaction. So now all the people who do not have a smart phone or those who cannot read the very small print at the bottom of your sale sign. and I mean small, they get to the register and really don't realize they just overpayed for the purchase. This is not only Mt. Orab that is doing this and the store is loaded with this type of sales tactic, a letter of complaint to the State Attorney generals office and would recommend all who have encountered the same to do the same! What a rip off.
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April 2023 by Seth C.
Terrible terrible terrible! Kroger Boost is awful! Ordered, three days to get it, oh wait, I didn't get my groceries! Was told that they delivered to the wrong house. Was told that it takes 10 days to get my refund. 1. I pay for 24 hr delivery.. that is never an option 2. It takes Kroger 2 min to take the money from my account but apparently 10 days to give it back! 3. Kroger could care less
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June 2022 by Brett M.
Went inside to grab a few things; it's been a couple years since I've been in the store; I located lexy working in the pharmacy area. She was very helpful and directed me to the aisle I needed to find my face wash; aisle 69! The store was clean and well stocked and lexy was great!
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August 2021 by Heather L.
This is a really nice Kroger Marketplace! I was surprised! It is far nicer than the one in Amelia or the lesser Krogers in Eastgate and Cherry Grove. The staff was very friendly and helpful. The store was super organized and clean, even the clothing section. There is a Starbucks, Rapid Fire Pizza, and Murrays Cheese inside. They had a really great selection of seasonal live plants outside and a really nice florist inside. It took me a little bit to figure out where everything was in this particular store, but I found everything I was looking for plus some extra! The only downside here was that the parking lot was pretty crazy, even during the middle of the day on a weekday.
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April 2021 by Joelle R.
I have tried for the past two days to get three prescriptions called in for a refill. One day, I was put on hold for over 30 mins, than hung up on. I tried back, and the phone just rang. I tried calling from work, was on hold over 20 mins twice and still didn't get a hold of anyone. I've tried different times of the day, and it did not seem to matter. Kroger needs to hire more people for the pharmacy. TOTALLY RIDICULOUS!!!!!!!!!!!!!!!!!!!!!!
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December 2019 by Ken R.
Horrible pharmacy, medicines take forever to be filled, they lie to you up and down and then tell you the manager is on vacation when you ask to speak to them (whom I called later in the day and was informed never goes on vacation). Then I get a call later in the day with them accusing me of verbal abuse and using vulgarity. Worst pharmacy I've ever been to.
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August 2019 by Lisa K.
The store was extremely busy on a Friday afternoon, which I understood. I didn't understand why there weren't more people working & lanes open. Only one actual check out person. Everything else was check yourself out & was very backed up.
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December 2018 by Tracy K.
This store is a mess. No paper towels or toilet paper in the ladies bathroom. Manager said they were "just checked!" Wrong! Merchandise laying everywhere! I'm going back to Amelia Kroger !
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July 2018 by Robert S.
Staff was very friendly and helped find the items we needed that we forgot for our trip. This location has a lot of parking but stays pretty busy. It was clean and easily accessible.
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June 2018 by Chris S.
Generally speaking, Kroger in Mt. Orab is one of the best grocery stores in Ohio. Excellent selection. Being out in Mt. Orab, it's almost never crazy chaotic like the stores are in the city. And the overall quality of produce, meats, and prepared foods is top notch. My only complaint is with the Click List folks. Dropped the ball big time last night. 90 minutes after my order was supposed to be done I ended up cancelling it when they advised me upon arrival it would be another hour until it's ready, after I drove 30 minutes to pick it up. They offered nothing to make it right and even charged my credit card for my order, which can't be undone for 24-48 hours? All-in, the entire debacle cost me my entire Sunday, I finished with no groceries, and had no recourse to fix the issue. This won't be a deal breaker for me to go to Kroger in Mt. Orab again. But it definitely stung and the only reason I'm not swearing is because I've shopped there for years and this was my very first bad experience. The were 5 stars until this experience.
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May 2018 by Nancy M.
The store is unorganized. The employees are not trained and not interested in helping you. The manager doesn't even know where things are and offers no apologies for it. Save time to and aggravation, shop somewhere else.
