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October 2024 by Brad Niehaus
I will NEVER recommend Baker House to anyone!! The office manager lacks empathy and our dogs’ vet did not do what was right at all.
We found a mass at the base of our dog’s tail and brought him in for a check (about a month after his annual checkup, where no mass was felt). The vet felt the mass and said she did not feel there was anything to be concerned about. She told my wife “Well, I can do a biopsy if you really want to.” My wife replied with “You’re the dr, if you think it’s nothing to worry about, you know best.” 1-2 weeks later the mass ruptured. Baker House could not get our dog in immediately so we took him somewhere else, where emergency surgery was performed to remove anything left of the mass and clean up the tissue around it. Necrotic tissue was found and the tissue was biopsied. Pathology reported that the mass was a cancerous tumor!
I called the office and spoke to the office manager, who displayed a complete lack of empathy. Not once did he ask how our dog was. I had asked for a refund of the cost of the annual wellness plans for both of our dogs since they were in just about a month before this occurred. The office manager refused a refund, and just apologized for our displeasure in the services provided.
My personal recommendation… do not take your animals here!! After talking to other neighbors, there are quite a few folks who have had bad experiences here as well! Go somewhere else. The vet techs have been great, but after the lack of empathy and the vet’s lack of investigation into the tumor, we will NEVER be back!
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September 2024 by Donna McCann
This should sum it up…. I didn’t stay for the appointment. I left
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September 2024 by Ashley Brown
Dr. Craig is very knowledgable and really cares about my animals. I really appreciate the transparency when it comes to billing, they will send an estimate for any procedure a week in advance so you can decide if you want to continue with the procedure. I also appriciate when I call because my dog has another UTI that they don't require an appointment and just call in medicine for her. Great vet for your pets!
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June 2024 by Saundra Richey
New vet for new dog. Happy with service and pricing so far!
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June 2024 by non ya
Bring your animals here. The doctor actually has a heart. I had a sick and dying kitten where nothing could be done in order to save it. At the time I could not afford to pay the fee to have her euthanized or any potential treatment that may save her. no other local vets would help at all. Dr meads and Lebanon animal shelter literally would have let her sit and suffer due to lack of $$$. I called Baker house and ask them if they could take this little kitten off of my hands and potentially save her and rehome her when she's better or put her down because I can't afford to do either. And they actually work through somebody who does this for people where they will rehome pets after they've been healed. Unfortunately the poor thing needs to be put down and the doctor did it for free. God bless this place.
It makes no sense to charge somebody money to put your animal down using ancient cheap medications that have been around for a very long time. The drug/s used for euthanizing are inexpensive and it's so cruel to say sorry can't help you unless you pay.
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February 2024 by Dan Stalker
They take great care of our pets!
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January 2024 by Tairya Sanchez
I was recommended by a friend and I haven’t even made it in yet. I have called multiple times to ask for pricing on an ultrasound for my Frenchie, two different people each time, don’t know the prices, can’t look them up for me I guess and get irritated when I push the issue because I need to know how much money I need to have in order to make an appointment. Very rude and dismissive staff to tell me that’s the best they can do and everyone is busy in surgery and running around to get me answers. Way to lose a new client. I would not recommend this place especially for your beloved and very expensive pets. (Family members)
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December 2023 by Pam Lane
I really appreciated this Vet and all the staff.Sorry that I moved and can’t go there any more.
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December 2023 by Steve Nelson
Dr. Craig has been our vet for several years. She and her staff are amazing.
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December 2023 by Barton Redmon
Dog loves to run there. Could use a privy though.
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October 2023 by Teresa Saunders
Great care and staff!
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October 2023 by Natalie Fischer
When you have issues with your pet and put in a call they always call back and help with their needs.
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October 2023 by Cathern Wagoner
Website says walk ins welcome but no that’s not true!
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October 2023 by Jeffrey Crawford
So helpful helping me find a way to place our kittens into a reliable adoption center
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October 2023 by Brenda Goins
Best vet ever
