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November 2021 by Bob M.
Great service, always professional and willing to go the extra mile to make sure I was satisfied with the repairs to the front of my pickup. Bob Martin Clyde, Ohio
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August 2021 by Aaron O.
Our experience with Fitzgerald Body Shop has always been exceptional in the past. When a rock was kicked across the highway, scraping the hood of my car, shattering the windshield, and damaging the roof, I knew that's where I wanted my vehicle to go to be repaired. What I didn't know is that Caliper Collision had bought them out. No big deal, it's a preferred repair shop for my insurance company, so I'm sure it will be fine. Boy, was I wrong. My car was damaged on 8/4/21. L&M Towing in Vermilion came to get it that day and it was towed to Caliper in Monroeville that afternoon. All of the photos from the scene were sent to my insurance and I discussed in detail with the collision shop as to what damage was done. Payment was issued on 8/6/21 and repairs started to happen. It took longer than usual to get the windshield as it had to be OEM and I understood that because everything is taking some time with COVID. On 8/19/21 my car was finally completed and my husband went to pick it up. Not only had they not done the repair to the damage on the roof of the car, they had over sprayed my bumper and windows. The roof was pointed out and we had a picture from the accident scene yet they just didn't do it? Completely unacceptable. He was told that they would get it fixed and that it would be ready for pick up again soon. On 8/23/21 I was called and told that the overspray was taken care of and that the roof had been repaired. Again my husband went to pick it up. This time the paint was beautiful but the interior of the car still has glass pieces in it and there were black greasy handprint on the tan headliner and sun visor. He was told they would get it cleaned up, again, and it would be ready in the morning. I went to day, 8/24/21 to attempt to pick the car up again. The body work is perfect and the interior is clean but they decided to put my EZ pass and dash cam back on the windshield. This would be fine if they had put them where they belonged but they just put them wherever they wanted to put them. The EZ pass is not up and behind the mirror as I had it but in my line of vision. The dash cam placement now catches the block box behind the rearview mirror so I won't have a clear view of the road on camera. Yes, these can be moved but they should have never been put back on without being crystal clear as to where they went. I shouldn't have to scrape them off of a brand new windshield and remove the glue and place them again. The lady in the office offered to have them fix it but I didn't have the time or patience to wait any longer for my vehicle. Overall I am frustrated and exhausted with this experience. Work that was done was done lazily and some work was just skipped, and although all issues were fixed, it should have never happened like this. The EZ pass and dash cam are frankly not a big deal, but after dealing with issues for almost 3 weeks I am a little more than annoyed that I have to take the time to remove them, clean the windshield, and put them where they belong. I most definitely would not recommend this repair shop to anyone.
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February 2021 by Zach Smith
Great service, straight forward, knowledgeable, and extremely helpful.
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December 2020 by Justin Kolanda
Very quick service, Ceilia at the front desk kept me up to date with what was going on. They always clean your vehicle to perfection.
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December 2020 by Heather Slone
Just got the truck back after it went to battle with a line of shopping carts. Fitzgerald’s did not disappoint! She’s a beauty!! They even cleaned the inside and waxed the outside!
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October 2020 by Leah Kaman
Fitzgerald's did such a good job on my car. They were so kind and did quality work. Thank you!
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October 2020 by Cara Ann Cotner
They are so awesome! I called this morning they came and got my car from work and did my oil change and brought it right back(: I am so impressed! Thank you so much!
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June 2020 by Eitan B.
My family and I were driving from the DC area to Wisconsin and our car overheated in the middle of Ohio. Fortunately, we learned about Fitzgerald Auto Group. Jimmy the owner met the tow truck with our car well after closing hours at about 8:00 pm and had a rental car for us so we could continue on our trip. The next morning we got a call letting us know what was wrong with our car and the price to repair.After our trip, we drove back through Ohio to pick up our car and drop off the rental. This was a Saturday afternoon and two employees, Stacey and Logan took time out of their weekend to meet us.The cost of both the rental car and the repairs to our car were very reasonable. Communication was excellent, and we felt we were in good hands the whole time.We were very lucky to come across Fitzgerald Auto Group, and I would recommend them to anyone.
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March 2020 by Ismael Sanabria
Always my go to for body work, I was backed into and after dealing with the insurance my car was out looking brand new in 3 days! Staff was friendly and professional, I highly recommend Fitzgerald for quality work.
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March 2020 by Victoria S.
I cannot say enough good things about Fitzgerald Body Shop. I broke down on my way to Chicago at 4pm on Christmas Eve. Jimmy, the owner, and his daughter came and met me even though the shop was closed to rent me a car - they saved my holiday with my family. It was an intense repair process, my car needed an entirely new engine and they were with me every step of the way. I was coordinating everything from hundreds of miles away; they sent emails, photos, and updates regularly. The repair was perfect, it was done exactly when they said it would be, came in UNDER THE ESTIMATE, and everyone was so kind. This is the kind of service you can rarely find anymore. Quality, trustworthy mechanics that treat everyone respectfully and like family. My car is running perfectly now and I couldn't be happier. I highly recommend them and if I was in the area they would be the only place I took my vehicles in the future. Thank you SO MUCH!
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March 2020 by Amy Horning Bowmar
you guys fixed my car you did such an amazing job my car looks amazing and would recommend to anyone thank you
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January 2020 by Jeff Stockmaster
5 stars
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September 2019 by Kevin Kimpel
Great service awesome work they really are the best out there for any type of car and truck work !!!
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August 2019 by Mike Keaton
They did a good job repairing my car after it got hit by a deer. Did not expect them to detail the inside of the car when it was finished. Thank you for what you have done.
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July 2019 by Laura Dindia Schlachter
I cannot say enough about the amazing service that I have received at Fitzgeralds. I was in a car accident and the entire staff went above and beyond to make my experience a little less upsetting. From the work on my car to my car rental - it was amazing. Thank you...thank you...thank you! Our family has always been repeat customers but this has sealed the deal. AMAZING!!!!
