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“Very helpful and very friendly in a stressful time trying to move from house to house. Cindy was a huge help thank you! Definitely recommend storing your items here with Cindy!”
“Of course, as many may believe also, I only planned for a short-term need. I rented at S. Reynolds Rd maybe five years or so - initially a cc large unit, then a smaller cc unit. They were both clean, as were the public spaces. I never had concerns with my safety there or my items being compromised, billing or management. When facility mgt changed, and items were needed that had not been originally requested, home owners insurance docs, new staff were courteous, offered explanation and was always willing to accommodate if requested. The move in- out-process was seamless. If a billing adjustment was needed for your "birthday" ot was handled efficiently. When I 1st move in, I had new furniture delivered there so, didn't need take advantage of the free van use offer. However, a few years later when I did and mgt had charged, I explained the situation and was permitted to use the van for free. Just a good experience with this facility and staff.”
“The space is convenient and well maintained. The staff is very friendly and helpful. She made the process so easy. The bonus was I got the first 2 months free and the cost was very affordable. Win-win for me!”
“Excellent customer service, so very knowledgeable and easy process from start to finish! Plus, the facility is immaculate.. and easy to navigate! Thank you Mary for such great care!”
“Susan was extremely helpful and provided very detailed information. Made the process very smooth. Only concern is the mouse dropping inside the unit. Just moving our furniture and belongings in and praying there will not be any damage. This is the only reason for the 4 star review.”
“Great moving company. Harvey & Tes were very polite, courteous and respectful and took great care in packaging all of my son’s belongings to ship to his military home base from Ohio to Alaska. Give these guys a raise Corrigan, they deserve it!!”
“Very helpful and genuine people.The manger is a complete blessing I appreciate everything that he did to help me save my storage unit to so I can keep my belongings.”
“Highly recommend!!! Charlotte was very helpful and she even called my son who was using the unit moving between apartments to check on him and his friends moving their stuff into the unit! Great customer service!”
“Love these guys. They work with me and bill when I get paid. They have plenty of storage unit sizes. The staff is friendly and courteous. I have recommended to family and friends and they have used them. Gate code so no relying on staff to let you in. Check them out, you won't be sorry.”
“I go there to purchase the propane never had a problem always a decent price and because I own my own tank I normally get $0.10 off more could call 7 days a week in an emergency situation but they would prefer a couple days notice several different plans to service your propane needs”
“I am a new customer, but based on my experience so far I highly recommend. I needed something on a rush and Mike was able to accommodate us. The storage unit was very clean. The customer service was excellent. He even told me upfront that the spot he had available was facing the south sun so it would heat up in case that was a problem. Also mentioned the unit was open waiting for the door to be serviced before he rented it out. However we needed in the same day so that wasn’t an issue for our needs. I just appreciate his honesty and he told us that before we went out. Since we didn’t need in and out of it for awhile it was fine. The prices are good and the service is excellent. Thank you”
“Cynthia has been amazing to me, she's a true asset to this establishment. You want excellent customer service with an excellent attitude, she's the exception. P.S her manager is top notch as well, true assets to the company......... pay raises please!”
“It's a pretty good store looks like they need more space because there is so much squeezed in there, employees have always been friendly and courteous. They are really picky about the clothes they take which I suppose is a good thing for people buying the items but for the stuff they do buy from you, they seem to pay people a fair price. They have always seemed to do a good job letting me know how long it will take them to get done and they do call you when they are done with the items you bring in.”
“Had an outside storage spot here for years.Just recently vacated my spot,I have never had a bad experience here, employee always kept an eye on my property.Would use them again if ever needed...”
“I had a persistent billing problem for the last seven months and Liza figured it out in about three minutes and resolved it for me. She did a great job and is a wonderful employee.”
“I've been storing home furnishings at Sophia Storage on and off for several years. Andy and his staff are friendly and accommodating, and the facility is easy to access and secure. Definitely recommend and will use again.”
“I had an exceptional experience with this location thanks to April. She was phenomenal in helping me quickly secure a storage unit when I was facing a tough time and needing one right away. Her professionalism, attentiveness, and friendly demeanor made the process smooth and stress-free. Highly recommend!”
“Damoi was absolutely wonderful to us and met every expectation of ours ! He also kept up with our sense of humor ? and sang along to our silliness !!!! Hope everyone gets to experience his costumer care ”
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“I came home while my husband was overseas to stay with family and needed a place close to store all of our household goods. I contacted Cindy, who was VERY friendly, and offered to meet me the same day and show me the units. Paperwork was quick and painless and the movers moved our stuff into the unit. We had issues with some things being broken from the movers and they continued to mail all the paperwork to Lock-It-Up instead of my home. Cindy offered to forward all the mail and called every time something came in. VERY personable and VERY helpful. If ever I come home during a deployment or unaccompanied tour again I will definitely be using Lock-It-Up on Eber! She also owns the unit on Airport Highway across from the airport. Thanks for all your help Cindy!”