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July 2024 by Scott Asbjornsen
We brought our 2017 Honda Odyssey van here to change out the front brake rotors and pads. My wife had to take the car on a long trip, and nobody else was available on relatively short notice. For over 30 years, I have bought all of the replacement parts for my cars. I had a custom set of Raybestas rotors, and OEM pads that needed to be put on. The front brake rotors were warped at $30,000 miles, when we bought they car. We dropped the car off, and when we went to pick it up, the bill was $200! This is for the labor for replacing the front rotors and pads, and maybe, some brake fluid, and I received an indication that they don't like customers bringing their own parts. It didn't seem to occur to them how odd is was, replacing the front brakes at 32,000 miles. The problem with a shop like this is that they really don't care about the quality and performance of the parts they use, only the extra profit. They don't seem to know much about issues with certain cars, such as large Honda's. They have a problem with the front brake rotors warping. I brought the car in to solve that problem, and I had the correct parts to do this. I received no indication of any knowledge that my car has this issue, and I doubt they have the ability to find a rotor that will hold up. There are other places in the area that respect a customer with knowledge, and don't mind using high quality parts provided to them. They were shocked, when I told them how much I was charged for this repair. Brake systems in cars are one of the most important, in terms of maintenance for safety. I doubt that very many shops will replace OEM brake pads with the same quality product. To wrap it up, does your shop take your safety seriously enough to take the time to get the best parts for your car? I know that a shop that will gouged me on labor will not make an effort to find front rotors that will not overheat, and warp again. In fact, only a very few shops have the know how how and desire to find parts that will solve this kind of problem. So, that is my one and only time I will be at this shop. For their business practices, I will share the ugly truth. I have driven well over 1 million miles, and worked on my cars for all of that time. I was a spare parts buyer at Boeing for post production Commercial Aircraft. I know most of the companies that make the best spare parts for cars. I do not believe that a customer will get the kind of service that necessary to keep a car operating at maximum safety levels here. That should be a priority for the shop you go to, as well as yourself. Ironically, the receipt says God Bless.
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July 2024 by Jeffrey Schlabach
Great people to deal with. They do some awesome work!
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February 2024 by Robert Yoder
Great service and knowledgeable staff.
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January 2024 by Apex Metal Soltions
Very professional and good pricing for deisel truck repair. Had my truck back and working within 2 weeks.
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March 2023 by josh burke
Was out here from iowa and my exhaust needed to be repaired, they were very accommodating and helped me out with my repair as if I've been a customer many years, all of the staff was respectful and friendly.
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February 2023 by Snap Malloy
I'm an over the road truck driver and left my car there for the week. They did a fantastic job and were friendly and easy to work with.Services: Auto brake repair
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February 2023 by Syl Nisley
These guys truly are the professionals when it comes to vehicle maintenance/repairs. Steve (the owner), leads his crew very well.They maintain our entire fleet and we couldn’t be more proud of them.Great company based on true Christian values.
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February 2023 by cheryl `troyer
Great service, I keep getting flat tires and they help me out short notice, thanks guys!
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December 2022 by S S
Professional shop, with experienced experts who do their job right. Honesty, integrity, & quality are obvious here.
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August 2022 by Mary Sawall
East Holmes auto repair came to my rescue!! Steve and this crew were amazing as well as accomodating.. We were coming from upstate NY to enjoy Sugar creek and the surrounding area when our break caliper seized the day we arrived. In spite of being extremely busy they understood our situation being far from home and fit us in. We were able to use his loaner car as well! Our vacation was saved and he and his staff provided excellent customer service! I highly recommend them!
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February 2022 by Eric Berger
Very reliable shop to get the job done right in good time frame!
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February 2022 by Aaron Yoder
Excellent customer service!!
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July 2021 by Allen Andrews
Consciousness service and repairs.
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December 2020 by Timmy Trestka
Really nice people, and great service!
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November 2020 by William Raber
Friendly people great service
