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November 2023 by Will Barno
Overall good experience from a staff and accessibility and communication standpoint. The reason for 3 stars is because of the cost of diagnostics without notice.I just bought a 2008 Tacoma and wanted to check the brakes and starter and I had some vibration from 0-15 mph. Pretty simple stuff to check in a vehicle usually.They never got a chance to view my vehicle the first day it was there. So I had to get picked up and take a loaner. That’s fine but still a pain when they are just running diagnostics.Then when I get a call the second day it is there, they said I needed new tires and new shocks, that’s also fine. I figured something was off. $3600 for all of that. Seemed high so I didn’t do the work.Went to pick up my truck and got a bill for $300!!!! How!? I was told that there was a $60 charge to check the brakes. That’s fine. But wasn’t advised of a $300 bill to check a vehicle out and test drive it. Very steep for the amount of work that probably went into it. Unfortunately I will not be taking my vehicles here as this was my first experience and was enough to deter me.I got a quote from a family friends auto shop in bethel and quoted all of the work for $1600. And probably wouldn’t have charged me for figuring out what was wrong with it.Overall good experience from customer service. Too costly for what you get. If you have money to spend, I’m sure they do a great job, but at the end of the day, it’s swapping parts.
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November 2023 by Jackie Glaser
Had oil change, new radiator, front and back brakes completed on daughters car Could not be happier with service at Ulmers. Everything explained completely, pricing and cost explained. Service is beyond compare!Service: Air & cabin filter replacement
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November 2023 by C B
Ulmer's is the auto care that I have used for about 15 years. They are thorough and knowledgeable. Most importantly, I trust them to keep my car running in top form. The bumper-to-bumper service that I got last week has allowed me to take a 1500 mile trip with confidence that I'll complete it without any car issues.Services: Air & cabin filter replacement
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November 2023 by Lisa Rauch
Took my daughters car in because it wouldn’t start overnight. They checked it out and it was the battery. New battery, oil change discount and even took off another coupon discount. Very pleased with their service and price and communication. Will be taking our cars to Ulmers from now on
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October 2023 by Sidney Richards
I was extremely pleased with the whole process at Ulmer's. The only thing I questioned was the price of the services that were done. I was accustomed to having a close friend take care of my car for years, and I know labor is a large part of costs. So with that said, I trust the business in Milford, I was dealt with in a very professional way, and I have no complaints what so ever about my maintenance completed. I can actually tell the difference in my car! Thank you to my local business! I would refer you to others!!!
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October 2023 by Brenda Fales
We originally went to Ulmer's to fix a flat tire (first time visitors), but they quickly realized the tire wasn't going to be salvageable. We decided to buy a new set, and had some other things fixed while it was in the shop. We appreciated them working us in since we didn't have an appointment, and even though we spent a lot, it was all necessary, and Ulmer's (we worked directly with Jason) was great at keeping us informed on the status of the vehicle from beginning to end (2 days total). They definitely gained our trust, and we will be repeat customers I'm sure!Services: Tires
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October 2023 by Gary Vermillion
Noticed and informed me tires were getting to be a bit worn. Recommended replacement and I agreed esp with winter coming on. Tires ordered, put on the next day. Fantastic! Not only top notch work, but trustworthy and honest, reasonably priced. Appreciated the shuttle ride home and back when job completed. ALWAYS use Ulmer's for all three of my vehicles. Highest recommendation!Service: Tires
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October 2023 by Houston Watson
I have been really impressed with Ulmer's after having my vehicle serviced (I've got another in the shop as I am writing this). When I first walked in and was waited on by Jason, I felt like they cared and were genuinely listening to me about the issue with my Mustang (I explained how codes were showing my EGR was malfunctioning, and I also mentioned that my exhaust manifolds had a history of leaking). I was also really surprised at how quickly they were able to schedule me for service: I went in on a Tuesday and they scheduled me for Friday.I asked for a thorough initial evaluation and they did exactly that, calling me very soon afterwards and explaining the report (which was linked via text). Then, they ended up completing all the repairs very early in the afternoon on Thursday, a day earlier than expected.I've had no issues with my car since and it runs better than ever. I've had a similarly pleasant and professional experience with the other car currently being worked on.One big thing that has stood out to me about Ulmer's is how prompt they are and how good their communication is. They've kept me up to date on everything that's happening and make sure to be as informative as possible.Two other significant points are their FREE shuttle service when I had no way to get home, something I think is really amazing especially for the elderly or those without family nearby, as well as the fact that someone in the family called me a couple days after my Mustang was finished to see how it was doing. That to me shows they really care about their customers.Can't recommend the place enough, I will always do business with them as long as I'm in the area.
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October 2023 by Mary Thompson
I was able to get an appointment easily. They even shuttled me home because I had to leave my car. Everyone was extremely kind and helpful. I have recommended Ulmer’s to others!Services: General repairs & maintenance
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September 2023 by Joe Dilts
Have been taking all of my vehicles to Ulmers in Milford for years now and have always been very happy with their service. Highly recommended.Services: Tires
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September 2023 by Shawn Wright
My 1996 Ram 1500 needed some maintenance. Ulmer's took the time to explain issues and options for each repair needed on my older truck. The suggested what needed immediate attention and what could wait. They provided estimates for each item as well. They did a great job and even repaired items under warranty.
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September 2023 by BB Bird
Had my car in for maintenance and oil change. Everyone was very courteous and professional. Went through inspection with me and shared possible later maintenance needs. Great experienceSecond trip because of what I call soft steering they diagnosed and corrected the problem! They are consistently very courteous and informative when talking to me. Appreciate their offer of transport home while they had my car. Would certainly use them againServices: Steering & suspension replacement
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September 2023 by Robert Jordan
Have been using Ulmer’s for several of our cars for the last few years. They are great to work with from getting scheduled, to letting you know what needs fixed immediately and what doesn’t need immediate attention now but may down the road so you have choices. Their prices are good for the excellent work they do, they offer coupons to save you money, and do great work.
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August 2023 by John Rod
I did not even bother to take my car in to have it looked at after speaking to someone over the phone. #1 The guy I spoke to said it will cost a minimum of $185 just to look at it. And he said it "STARTS" at $185! So more than likely they will charge you even more, NOT to fix it, but to just look at it. WOW! I don't even pay that much for a Doctors visit!#2: After explaining the issue I was having, he Immediately told me that I would need a NEW ENGINE! Then I asked him how he would diagnose it and he told me he was just a desk guy and didn't work on the cars but the mechanics have all kinds of tools and gadgets to be able to diagnose the problem.So this "Desk Guy" who doesnt even work on the cars, already tried to convince me that I needed a new Engine, even though they haven't even looked at it yet.I can't STAND mechanic shops that try to up-sale you on things you don't even need right off the bat!I had another mechanic look at it, and they told me it was an electrical problem not an Engine or Mechanical problem.I will NEVER take any of my vehicles to this SHOP. The Diagnosis FEE alone is outrageous. Save your Money. You will get duped to paying for things you DO NOT NEED.
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July 2023 by Roger McDowell
If you want the work done right go to Ulmer’s Auto Care. They always do a great job and I leave feeling my money was well spent.Services: General repairs & maintenance
