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August 2024 by Hailey Bradshaw
This location SUCKS!!!!!!!!!!!!!!!!!!! I would rather drive completely out of my way to another one then come back here. For one I have told them multiple times their bed kept quitting every time I would get in it they said it was fixed but clearly isn’t. The staff is very rude.
My friend and I signed up to tan online and when we went in only one of the beds were available and said my friend wasn’t on there. Clearly jake gave someone the bed because we both signed up at the same time. Jake is very disrespectful.
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August 2024 by Insight Alchemy
I found the staff here to be quite disrespectful. After leaving a review, I reached out to the team that handles feedback, but it turned out to be just their social media team, which seems focused solely on appearances. They informed me that there was nothing they could do to address my concerns.
I also attempted to contact the general manager several times, but I never received a response to any of my emails. Based on my experience, I cannot recommend this facility. They seem to undervalue their customers, mislead them about policies, and do not take accountability for their mistakes.
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August 2024 by David Palma
Excellent service.
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August 2024 by Vicky Kellum
Staff is friendly. Newest manager is very nice. Staff is always cleaning.
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July 2024 by Mat tay You
They will not kick out a couple who constantly harasses and will stair at people all for flexing or just hanging out
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July 2024 by Sean Williams
The people who work here are absolutely awful and extremely rude. I canceled my membership in the manner they requested and was still charged. When speaking to my bank’s fraud team, they informed me that they deal with Planet Fitness issues nearly every day. This company is disgusting and steals from people whenever they get a chance. So shady. I wouldn’t be able to look at myself in a mirror if I treated people the way they do. Make sure you read all the comments here and see the repetitive dissatisfaction. The employees don’t care nor do they know what they are doing. Stay away and beware! Do yourself a favor and choose somewhere else.
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July 2024 by toni bat
Great gym ?️♂️ ? ?
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July 2024 by Ethan Chiapelli
Since when did planet fitness close in the middle of the day on a Saturday? It’s a ripoff
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June 2024 by strunkster1928
This company needs to go under theirs stealing money from people refusing to cancel membership we need to start a class action
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June 2024 by Mark Bauer
Very clean and equipment is set up perfectly.
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June 2024 by Alexander Winch
Me and my friends go to the gym after school to workout in a positive environment until one day several months ago, a man and his partner started giving us weird looks all the time while we are trying to workout. Ever since, they have been harassing, and degrading us on our looks (mind you, I am 14 and he is a middle aged man). This has been ongoing for months now. Then he started to report us to staff when we tried to stick up for ourselves. The staff one day gave us a warning about getting complaints about harassment and we will get our memberships revoked if we don’t stop so then we started saying all the things that he has done and they told us we can only complain online after we have seen the man report us at the front counter. Now we have got our memberships revoked for this and they will still not truly tell us how to report him. The staff has taken their side completely just because of the fact that we are teens. I have had a good time at planet fitness until all of this has happened to me and my friends.
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May 2024 by Rebecca Hirka
Love the facility and the equipment. The staff is less than helpful. They just hang out and chit chat. I tried to ask a staff member if there is a way to know what time I went tanning last so I could come back. Just shrugged his should and said he doesn’t know how to do that. Didn’t try and find me answer or help at all. So I came back when I thought I tanned last still couldn’t. No help again they just laughed and told me to have a good day.
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May 2024 by Roxanne Moreno
My favorite thing about this place is the hydro lounge feels good to sit back and have my back massaged. 5 stars
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May 2024 by Cade Riesenberg
Very, very, very good place to workout. The staff is friendly and it is always clean.
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May 2024 by Emily H
Just had an awful experience. My boyfriend & i are powerlifters that train up the road at Raw Performance Labs. He wasn’t done training so I popped over to the Milford planet fitness to tan. I am a black card member from Alexandria just so I can tan. Whoever the young men were working the desk today were incredibly rude. They treated me like an idiot. The way they spoke to me was completely unacceptable. Since I’ve never been to this location before, I had questions about tanning there & getting a bed. I could tell he had no interest in helping me, he did not look at me once & even turned his back to me. After trying to figure out how to work the tanning computer for a few minutes & it not accepting my QR code, i just left. As someone who worked the front desk of a fitness facility for 4 years, I’d be embarrassed to have this guy as an employee. Do better.
