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August 2024 by Anna S
I'll give them 2 stars because they got us in quickly but the service was lacking. Had two mower tires put on and they charged full car tire price (never seen that anywhere) even though they don't even get balanced. They also didn't put valve stem caps on even though again I paid full mounting cost. Tires were completely flat so all they did was bead them. Next time we'll just do it ourselves. Won't be back to this location, Maineville is our go to and never would have had to deal with this there. They take good care of our 9 vehicles and 3 trailers.
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August 2024 by Nakkeia Addison
Okay, I'm gonna make this as short and detailed as possible. Do not take your vehicle here!!!!! First I will start. I have a Chrysler Pacifica when I drive. I can tell something was majorly wrong with my front right end when I go over 50 miles an hour. I can feel it in my tire. It felt like it was going to fall off. And made a weird vibration. I just bought new tires. So I made sure that there was no knots. Or anything on them? Everything was good. My dad lives in Florida and was sick. And I needed to go down. I have four children under 10 So obviously I wanted to make sure it was safe. I took it here to Bob's in Milford. I dropped it off in after a couple hours. They called and said that they're technician Drove it several times and cannot hear what I was hearing. Nor feel anything they said they got under the car and examined everything and that there's no indications of anything. The technician and the service manager. At the time, his name was Tim came to tell me this and I said there's no way. There's something not wrong. It is so noticeable. That if somebody rides in my passenger seat and I haven't told them anything. They look at me and say what's that? You better get that looked at. So the service manager looked at me and said yes, whatever you're explaining to me, it's not what it should be sounding like in something, maybe wrong. Things that make you go hmm right? So he said well, but I'm look at it again and that I can come back in a couple hours. I came back and I guess the same technician drove it again and said they couldn't find anything. I told them that I have to drive it to Florida. And that I don't feel safe. And they insisted that there was nothing wrong. But if I found something, I could bring it back. Long story short? It was my ball joint as I was driving with all those children. Guess what happened, right? The wheel came off.! How did you guys have my car and vehicle for 6 hours and not fell this or know? Okay, whatever human error I just won't use you guys anymore. This is where it kinda gets into another problem. I had a battery replaced 2 years ago. When triple-a came out and put the batteries in.
A couple weeks ago I want to start. My vehicle in the battery was dead. I Call triple-a and they said that I needed to take it up to Bob's location. Unfortunately, that you took care of triple-a battery stuff now. I went up there. They pulled up my phone number. And name and told me they could not find anything of me getting a battery there. He pretty much told me. There's nothing that they can do even though the battery says trip away on it. And it has a sticker of when it expires so on and so forth. He said the problem could be is that I Bought it off of somebody else. And then the battery wouldn't have a warranty. Because of course, it wasn't the original owner even though my car's been in there several times right? I even suggested it has a scanner for the u. PC number on it or the numbers to track the battery. And he said that they're not expensive enough for the company to track them. Of course, I said that doesn't make sense. You have to do inventory. There has to be some way. He told me. I could buy another $300 battery if I choose to. I then said. Why should I have to pay $300 for new battery? When I bought this from you guys and it's under warranty. Another gentleman came out and he looked in a different system and low and behold, he found it. He told me that sometimes the technicians don't think about going into another system. Pretty much problem solving. He said that my battery is under warranty until November. He installed a new one and I went on my way. Mind you, this is the only battery that I have gotten in 2 years. 2 weeks later, my battery. Was that again. I had it at the dealership. They tested the alternator regulator and other electric components. And told me that the only thing that they have found is that the battery is dead. It had a bad cell. So I went
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July 2024 by stephen vitchner
Very simple, poor review!
I have called this place four times in the last two days and haven’t been able to talk to anyone! I purchased 4 new tires (($900.00) last fall and am trying to schedule an alignment.
Are they even still open?
Think twice before going there!
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July 2024 by wayde Schmurr
i was there to get my ac charged and after getting my car back it was cold for less than half a day and went back to warm. i figured there was a leak and i went back to ask and they said that i would have to get a ac leak test and get scheduled for it even though their supposed to test it before anything goes in when they charge it. Then one of the mechanics said the lines needed to be flushed and that the filter was bad. My problem is before putting in any freon they should have called me and told me these things before just doing the job, I believe they skipped the vacuum test and hustled me for my money cause they think i’m young and dumb. Definitely prefer tire discounters for quality work.
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July 2024 by Kortis Braun
I intend to sign up for AAA roadside services after speaking with the helpful people here.
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June 2024 by Keith Johnson
Nothing has changed. Tried them a few years ago. Awful service. Thought I'd give them another chance for a replacement tire for a blow out. Still awful service. Won't answer their phones. Won't call anyone back. Just like everything else AAA, they absolutely SUCK.
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April 2024 by Joe Bates
On my way to work I got a screw in my tire. I quickly went to another tire place right by my office to just get the tire plugged and they said they "might" be able to get me in before 7pm but couldn't guarantee so I went to Bob Sumerel about a mile down the road. The scheduling lady on the phone said they had an opening at 12pm if I wanted to drop it off then they could get it fixed then. When I go there Jordan the Car Care Manager helped me out and I told him what happened. He said "hold on one minute, the guys are ready so I think we can work you in right now to help get you fixed up so you can get to work". Jordan was awesome. He could have just said, we'll call you when it's ready, but he went out of his way to help me out when he didn't have to. Great job Jordan Jackson!
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March 2024 by Jennifer Walker
Went to have my tire pressure light fixed in my tire sensor. They ended up fixing it and put brakes and rotors on my car as my tires were making a noise cost me $568.40 with AAA discount. That evening my muffler broke off at the flex tube luckily not at the engine side. Returned the next day and had that repaired with next gaskets cost $844.35 with AAA discount.Still have a slight squeal at front driver side. But could be rust???I am a female so not very talkative to me here. Tried talking to a couple guys they acted like I wasn't speaking to them so I walked away. My service techs were pleasant. But did get my car in before others on the 1st day. 2nd event with muffler kept it overnight.Not sure if the pricing was good or not as I said I am a female. The gentleman claimed I needed new brakes as they were at 50%.
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March 2024 by Linda Stoudt
Friendly, fast service.
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March 2024 by Tektronic Systems LLC
Did a great job on my alignment. Lifted truck, other shops couldn't or wouldn't do it. Glad I found them!
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March 2024 by Harold Malaby
Quick in and out priced less than those in the surrounding area.
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February 2024 by Jeff Sturgill
Good shop to do business with they do a good job
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December 2023 by Michele Patterson
Professional and very helpful and honest!
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November 2023 by Mary Wilkens
I arrived to put air in my tire. Great free service of air they provide. It always upsets me when I see someone has damaged the air pump. Why??? It was in good shape yesterday but while filling up my front tire on my dodge caliber the valve stem broke and of course all the air came out. Fortunately the store was open and Derek was there to come to my rescue. He was able to remove my tire replace valve stem and get me going in a timely manner for my other errands on a Saturday. I recommend this store for anyone looking for quick friendly service plus they are AAA service provider. Thank you Thank you.
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October 2023 by Zach Mann
Bob sumerel in Milford is by far the best place to take your vehicle. Staff are very knowledgeable and also very friendly. I have taken all my vehicles there and they do an outstanding job. Wouldn’t trust anyone else.
