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September 2023 by Darren Copley
They were nice and got the job done
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August 2023 by Sasha Rivera
Overall good service. They just take so long to do them. It's almost the same pain as just paying more and waiting less time
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April 2023 by Lee Sines
They don’t answer the phone, and they aren’t there during working hours. Either they are extremely understaffed or there is a management problem.
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April 2023 by T Pain
They supposed to be open at 7 but it's more like 9 and they won't pick up the phone and can barely do a tire right I mean it's walmart so u can't expect much
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January 2023 by Hagor Back
Called and made a appointment to have my tires balanced and rotated. They couldn't find where I made a appointment then it took over 3 hours before they did the job. I bought the tires there and had the warranty
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January 2023 by Rachael Francis
Your two workers in auto center this morning was amazing!!! Friendly and quick . Keep up the great work .Service: Tires
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December 2022 by Bianca H.
Went to Walmart after making an appt. for new tires on a very nice vehicle I was selling because I wasnt driving it frequently enough ( little dry rot) Only 70k miles, 2012. After waiting dbl. the time for the change, I was ready!!! I paid over $600.00 and headed to my vehicle to see that it was not in fact ready but even sadder, DAMAGED!!! One of the many mechanics was still putting the center caps on the 4 wheels and said it still had to be torked after driven quickly but the issue was.. I noticed alot of dark brown spots (Silver rims so easily noticeable) I got closer and started noticeing chipping of the rims. I went from one to another. I rubbed on the rims to see if the brown was a lubricant and some was (closer to inner where meets tire) and some was like a stain. I believe if I scratch at it, it would come off but I didnt because the chipping was worse and on every rim as well. I immediately brought this up and they acted like they had no idea how it happened although it was CLEARLY fresh. The mgr. came out and he literally had small pieces in his hand from the chipping. He asked the heavier Caucasian mechanic if she did it and she said, I worked on the other side. He then walked in the building (I thought he was going to get a pad of paper, a camera, the other mechanics???) He never came back out. I asked the girl. What am I supposed to do? It was clear, they wished to ignore. I immediately called toll free customer service and reported. The rims were so bad, it was like someone dropped everyone one of them on there face. They were BAD!! I had taken such great care of this vehicle and in 2 hours, I needed to replace the rims. So, I had plenty of before pics. because of the sell and took pics of after the damages before I sold it. I had to reduce the price of the sale because of this. It has now been about 7 weeks and I have talked to at least 3-4 people and no resolution or even a case #. I would NEVER go here and will keep at this until I am refunded. It's sad because I go there every so often for oil changes, wipers, tires etc. *Also, I was told by a phone rep. that they were supposed to start a report immediately!!! They tried to sweep it away instead. *trying to add pics. The system only accepted one before pic this far. Will try to add the after pics
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November 2022 by Caroline Marshall
Brought my car in for a simple plug to the tire from a nail I picked up. After 40 minutes I was paged in the store to go back to the auto center where I was greeted by 5 technicians and told they “ran into a problem”. The problem was they popped my tire. Mind you, my car is a brand new 2022 and does not have a spare tire. Walmart said they also do not have spare tires to offer to sell me. The best they could offer was a $500 tire that would come in in 2 weeks. I had to get a tow for my car, Uber myself home, and now I am out of a car for work until the dealership gets the tire in 3 days. All of this has been an extra expense out of my pocket. Had I known, I never would have wasted my time to bring it here to begin with.Service: Tires
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October 2022 by Jacqueline Stewart
I had a nail in my tire and CeCe was able to repair it vs. having to buy a new one. CeCe's customer service is phenomenal! I spoke with her a few months ago regarding a battery for my stepdaughter's car. At that time she again had great customer service. Also the knowledge she has in the service department is excellent! CeCe had quite a few customers as I was waiting and she managed them like a champ. It's hard to come by good customer service nowadays, but CeCe gave me hope. I will definitely be returning to Walmart Service Center in Middletown. CeCe is personable and professional! She deserves a raise!Service: Tires
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October 2022 by Jodi Paletta
Cheapest oil change but they were supposed to check all of my tires and I know they didn't.
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September 2022 by Taylor McIntosh
Waited an hour to be told my oil change couldn’t be done due to a leak from the plug and filter. Took the car somewhere else and they opened the hood to find that they didn’t put the oil cap back on and just closed the hood on it. Not to mention they drove my car out with the E brake on. No leak from the filter and the leak from the plug was due to only needing an O ring replaced. Never again will I take my car here and will advise everyone to avoid them at all costs.Service: Oil change
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August 2022 by Stephen Bowman
I had an appointment to get tires put on my vehicle at noon at the Auto (We Don't) Care Center. I showed up at 11:45 a.m. and stated, "I have an appointment at noon to get tires put on my vehicle." The person replied, "Well, if we can find 'em." That was my first indication I chose the wrong place to conduct business.In order for me to make this appointment, I needed to: cancel work meetings, work from home, secure transportation from the store, etc. My father-in-law was waiting outside for me in the blistering heat, while the Walmart associates took their sweet time wandering around aimlessly and confusedly looking at stacks of tires. They were in absolutely no hurry, even though I told the gentleman I was pressed for time, because I do take pride in my work, and do try to do a good job.There were three other people working there at the time as well, and the gentleman searching for my tires would stop and show them his scan gun, and they would proffer unhelpful suggestions as to where he might go to continue the search for these most elusive of tires.All four associates were totally disinterested, uncaring, and walked around the facility in the most languid manner. Nobody hurried, nobody cared, and it was abundantly clear to me that the entire Walmart Tire Installation process is fraught with operational inefficiencies.One would think that when a customer places an order for 4 tires, and makes an appointment, that the tires would be at the Auto Center at the scheduled time, because that would make a lot of sense.Because I was pressed for time, I told my father-in-law to not bother continue waiting, because they couldn't find my tires, and I had work I needed to get back to. I don't have the luxury of time of waiting on people who have no idea what they're doing.Of course, about 10 minutes after I left, as I was driving home, I did receive a phone call from one of the people working back there, informing me they had located the tires, and that they were at Online Pickup. I was told I could drive back and they would take care of the installation. At that point though, I'd already sent my ride on his way, and as mentioned, I had obligations I needed to attend to. I did say if they could waive the installation charge and give me the tires for 1/2 off, I would consider it. The person said they'd need to speak to the manager.Long story short, I spoke to the manager, and she said they could waive the $14 balancing charge per tire, so they would knock off $56 for the inconvenience. I'd end up paying that in Uber fees to and from the store, so I just said forget it, and cancelled the order altogether.Perhaps I'm getting more cantankerous as I get older, but I definitely find more and more that people just suck at their jobs, and don't care at all about customer care. Today was a great example of that. My advice to anyone reading this would be to consider an alternative location to get tires put on your vehicle, or, if you order them online, and the people working at the store can't find them, head on over to Online Pickup, because stupidly, they may be over there, even though you won't have received any communication to that effect.My advice to the Walmart Management Team would be to train employees on customer care, including the Management Team themselves. I'm sure they'll read this and not care, which I fully expect, because I'm just one customer. But, to quote Walmart found Sam Walton, "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else."I'll take his advice and spend my money elsewhere. I may pay more, but I'll save myself the aggravation and frustration of having to deal with employees who suck at their jobs, who can't run an efficient operation, and who don't care about the people they are employed to assist.Service: Auto tire replacement
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July 2022 by Jacob Gati
Walmart auto center reeks of absolute incompetence. Went yesterday for a tire rotation at 5:30pm. They close at 7. When I got there, the manager walked out of the shop smoking a cigarette and said they couldn't perform my service because the "technicians" aka bums decided they wanted to go home early. BURN YOUR MONEY IN YOUR FURNACE BEFORE SPENDING A RED CENT WITH WALMART AUTOService: Tire rotations
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May 2022 by Meli Kay
I'm pretty upset that I paid for a "standard package" which is all fluid check, a vacuum and a window wash for $32 plus tax. When I went to get in to leave, I noticed my windows weren't washed nor was my truck vacuumed out. And when I asked if those were supposed to be done I got a "well, our vacuum isn't sucking up very well and we are currently out of window washer fluid" ? are you kidding me, YOU'RE INSIDE WALMART!!!! He straight pi**Ed me off bc I know it was ONLY due to straight LAZINESS!!! I was not offered a discount on my next purchase or anything, not squat....he pretty much said "tough luck" with his actions & words. I will NOT be going back!!!!!!!
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March 2022 by Kathy Spies
Arrived for my appointment and was helped immediately. Tire was actually a little cheaper than the original estimate. Quick service. Received a text when car was finished. Completely satisfied. Also the representative on the phone when I made the appointment and chose the tire was very helpful and nice.
