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“Theo has been a great asset to the Metro family. He goes above and beyond for his customers and provides excellent customer service. Theo takes the time to make sure his customers leave happy with their purchases.”
“Went in 45 minutes before closing and met with Alex. Wife's phone reset itself and had issues with the Apple ID. Asked Alex if he'd ever seen this before, he stated "No", I got a little worried, was thinking I'd be spending some money replacing the phone, but 20 minutes later, Alex had the phone working like new. He was a professional, used his own phone to look for additional information about the problem I brought him, never doubted himself. Can't say enough good things about Alex or the rest of the staff @ this location. Any issues or concerns have been handled immediately and resolved quickly. Never any billing issues, same amount auto deducted every month. App works well, if there's a problem, call the store, if they can't resolve it over the phone, then in person they'll handle it. It's seamless and one less thing I have to worry about. We tried the home wifi, sadly, it didn't work well enough for us, NO hassle returning it, no upselling or haggling. Just said OK and provided a return UPS label. Check these folks out if you're in the market to switch or sign up for cellular service, you won't regret it...”
“My wife and I went in on Saturday and we were helped out by Lauren. She was absolutely wonderful, and extremely helpful and knowledgeable about all the products we had questions about. We will definitely be back and we will most definitely be asking for Lauren to help us out again!”
“The representative, Juan, did an amazing job helping me! Told me about promotions I couldn’t pass up so I got even more out of my visit! Was very kind throughout the entire visit and seemed to really value my time!”
“Just switched over from Verizon and have been in the store a few times last few days. Everyone has been awesome! Very friendly staff and they went above and beyond to make sure that all of our questions were answered. Really loving the service so far, thanks for making it such a great experience.”
“It was my first time there. I went with my friend and there was a girl that waited on us that was very very tall. She was extremely nice. Very professional. Knew everything she was supposed to know. Just a great experience even though I wasn't getting a phone. If I was I would go there and ask for her but the other staff were all professional and very good as well. Great experience. Keep up the good work”
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“This rating is on just the store. I was sent there by a service tech to get a replacement for my home. Wi-Fi gateway. Representative was very helpful professional and I was in and out in a short time.”