-
January 2024 by Jordan
They do not answer the phone, tried calling hours apart and on different days. Extremely frustrating since they closed other branches and it’s now a 30+ minute drive.
-
December 2023 by Jordan Bitner
They do not answer the phone, tried calling hours apart and on different days. Extremely frustrating since they closed other branches and it’s now a 30+ minute drive.
-
April 2023 by Josh W
Love working with them when I am in need of help they are wonderful!!!
-
November 2022 by sharon robertson
They were friendly and always helpful and very great Bank
-
November 2022 by Tiffany Goshorn
Went to bank make credit card payment. Gave them my credit and debit card and I'd. Made payment they sent self back then said I never gave them my credit.. called me a Liar . They told me to drive around front after sitting in the line .. went to the front and parked and look around my car then the lady comes out with my credit in hand after her and the other person called me a last that I didn't give to them .. now chase is closing my my account because I was mad and cursed at her for it. I beforeEn chase 2010 will never bank there again do better
-
October 2022 by Sharonna Sinclair
I have been trying for several months to get these fees to stop on my military account. Twice it was supposed to be corrected and I continue to get fees. I just went into the Middletown branch & spoke to Vibiah who was not helpful at all she was rude & did not make me feel like I was an important customer. She looked up my other accounts they were all marked military and instead of her changing the one that didn't get military she says I need to go back to the other branch that made the mistake. When all she had to do was call the other branch and verify what I'm saying. I asked her to please call them 3 times, & she refused saying that won't matter you will have to go there with your ID. REALLY? More and more that I come here I feel less appreciated. Seriously considering moving my business elsewhere.
-
October 2022 by steve wilmot
Went to this bank 40 minutes before they closed and asked if I could open a checking account and was turned away because they were “about to close”. Terrible.
-
October 2022 by Kelly K Nichols
Waited in the drive thru for 20 mins for a cash deposit.
-
June 2022 by Dana Simpkins
Never had an issues here , everyone is very nice here.
-
May 2022 by Shani Simmons
I'm not sure why all the reviews are so bad. Been banking here for 15 years. Only ever encountered 1 worker that came off as short or rude. All the others have been great
-
September 2021 by Ginny Jones
Always great fast service
-
January 2021 by Robert Smith
Like Chase bank, been there for a few years, every other location i go to i never have any issues, this one i go to because its close to home, ive been calling all week trying to set up a appointment to make a change to my account and get no answer, early AM to afternoon
-
December 2020 by Lois Harbin
Service is excellent. Staff is helpful and friendly! No complaints about service I received.
-
November 2020 by Jeff Ratliff
A hassle every time I have been in that building. I went there to get a loan once they did not even run my name. I have great credit. I guess I didn't look like it. Very rude incompetent people. Try to get a check cashed that was drawn on their Bank and they could not tell me if it was real. They could not tell me if it was fake. They would not cash it...... Who will then?... Update-the check was good they hassled me for no other reason than the way I looked discrimination at its finest. My bank put it right through no problem
-
November 2020 by james menier
Horrible bank! Been a chase customer for years, walk into this branch and they refuse to help me, told me to go another bank
