Burlington is a major discount retailer offering WOW deals on favorite brands for the entire family and home at up to 60% off other retailers' prices every day. The store in Middletown, OH includes clothing for ladies, men, kids, and baby along with beauty, shoes, accessories, and home décor. It is a deal destination for back to school and back to campus shopping, with deals on everything from dorm décor to apparel. Customer reviews note a great selection and deals. Some customers find exactly what they need, like longer shorts with pockets for work, when other stores do not have them. The customer service is also described as great by some, with cashiers noted as being all great. However, there are consistent criticisms regarding checkout. Multiple reviews mention very long lines with ten or more people waiting, leading to frustration and abandoned purchases. The staff at checkout is described as slow and lacking motivation, creating a long and frustrating waiting period. Additional feedback suggests the store should improve its selection of shoes and purses, and stock more business slacks in smaller sizes like XS. A note also mentions that the store hours listed online are incorrect; the correct hours are Sun-Sat 9:30am - 9:00pm.
