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April 2024 by Benjamin S.
Store hours always incorrect on website (Chesterland location will sometimes close-up early) and can never get a human being/employee on the phone otherwise, great store and great selection.
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January 2024 by Tom B.
I arrived yesterday morning at their Middlefield location to pick up an online order and was pleasantly greeted by several store employees asking me if I needed any help. Great Lakes is well staffed by employees willingly to assist their customers. They regularly have wonderful sales especially their bundle packages. This is a local business I will continue to support, because they earn and value their customers. To the Great Lakes team " keep up the good work!" and I will continue to keep coming back.
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July 2023 by Keith S.
I would give Great Lakes Outdoors in Middlefield an A+. Large store with lots of sporting goods (especially firearms and ammo) to pick from - and employees who actually want to help you (a rarity nowadays).My wife and I had the pleasure of being assisted by the Firearms Manager - Mr. Robert Gotham. He spent a lot of time showing us the differences in handguns. We are in the market to buy a new handgun so my wife and I can shoot together. We enjoyed the time we spent there and are very close to purchasing a new handgun.I have bought ammo and browsed there before. The other employees were very helpful also. It's a very nice change to go into a store where the staff actually wants to help you - rather than just tries to get you in and out.Thanks again all!
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November 2022 by David F.
I don't get out to Middlfield very often but stop by when I am in the area. Recently, I saw a pistol I liked on their website and decided to stop in and see if it was available. Long story short the pistol was available and decided to buy it. Even though I presented my CCW permit the dealer insisted running a NICS check was law. With the new penalties because of a failed check due to a clerk mistyping something I was less than happy. I bought another pistol about a week ago somewhere else without a NICS check so I know this is the case. I tried to see if maybe this was policy but nope. Stuck to his position. The other people were nice so giving 4 stars. Just thought I should mention it.
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December 2020 by Steve C.
They are a very decent business you can tell that either they are short staffed at this time sometimes they can seem a little edgie on the phone but they seem to hold together pretty good an stay Positive seems like really good people an prices are pretty good I would do business with them a gain
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July 2020 by Alex F.
I wouldn't even give them one star worst customer service I've dealt with in years! The guys in the gun shop have horrible attitudes anytime you ask them something it's like you just ask for them to cut off one of their fingers. The Amish manager Jonas thinks he's better then us Yankees or something bc he won't give you the time of day and makes up his own rules I'd love to talk to the owner of this store to see if he knows what's going on back there. I had a optic that didn't work. I had my online receipt because I bought it online said I had to have a paper receipt make sense I know. They told me I had to get it fixed on my own they wouldn't return it said it's my loss suck it up basically. I've never heard on a company doing that! I will be posting this on every online platform!
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June 2020 by Mike K.
Very friendly staff. They were the only store within 30 miles that had that item I was looking for in stock. The store was a nice size and had a good selection and variety.
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April 2020 by Debra V.
This store is easy to get to and has anything outdoors you need. During Covid-19 all orders are placed and paid online. When your order is ready the store calls you to pick up, and you have five days. Be sure to have the store's phone number to call when you arrive outside the store. No one is allowed in without calling first. Three visits we've had to call several times. No one answers the phone right away. The first time we gave up, like we've seen other frustrated customers do. But once your call gets through your item is found quickly, and off you go.
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November 2018 by Jon K.
Stopped in about 15 minutes before closing time to look for a revolver, if they had what I wanted would come back the next day to buy it, paperwork, etc. When I walked in my wife said hello to the cashiers, she got nasty looks in response. One minute later all most of the lights in the store go out. Went back to the gun counter and instead of being greeted one clerk said to the other, "well I'm shuttin' her down." Obviously they didn't care to make a sale, or even let me know they were open special the next day (Sunday) because it's Black Friday weekend. So we walked out 7 minutes before they closed in almost total darkness and without a single person waiting on me. Wonder why you've had to close stores recently?? I will never set foot in that store again, and will order what I want from a different company online so I don't get treated like an inconvenience. I used to work in retail for many years so I get you want to go home at the end of the night, but this was blatantly rude. Guess business is so good you don't need my money. How's that working for the Bainbridge store?
