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January 2024 by Tim Smith
Two difficult moler extractions. Some pressure as they pulled those big guys out but no pain during or after. So glad to get them out and the Oral Surgeon was great. This was my second round of extractions done by him.
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January 2024 by Letit Bemee
Jaw tooth was cracked, was referred, caring staff & wonderful dentist. After many shots & trying to calm me down was able to get the tooth out. I’ll be going back.
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November 2023 by Eric Kennard
My children's regular check up appointment had been scheduled 6+ months ago, got a notice today that the appointment was cancelled. Called the office for more info and was told that the pediatric dentist isn't coming to the office for the rest of this year (2 whole months), and was given zero options for rescheduling their appointment. Ridiculous lack of planning and patient service.
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October 2023 by Rebekah Davis
I’ve waited 7 months for these appointments for my children. Canceled with another office since we had all kids scheduled within one week and at the same provider. I got a confirmation text that asked me to confirm my appointments with Bright Now, I confirmed. I called the office to ask about getting a 4th child seen and this is when I’m informed of their poor service and inability to maintain appointments. All three were canceled because they no longer have proper staff. I’ve waiting over half of a year, no remedy was given for this awful mess on THEIR part. She said I could call back NEXT YEAR and possibly reschedule. What a joke.
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October 2023 by Steve Akers
This place is out of control. Cancelled multiple appointments because they were too busy. Spent 3 hours in there for a crown and they couldn't even complete it and had to come back the next day, as im missing more work mind you. Come to find out there crown person was out of the office so employees that don't usually do this work were trying to. 2 days later my temporary crown fell out. I was told 2 weeks until my permanent crown would be ready. After 2 months of waiting and multiple inquiries from me they finally returned my call and said it was lost in the mail. Now they want me back in to re fit for crown. Not going to happen. I have already paid and will he getting my money back. DO NOT GO TO THIS PLACE. I was also in so much pain while they worked on me. Out of control
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October 2023 by Elaine Leach
The orthodontist never cuts the wires at the end of the brackets and it’ll shred your mouth up, I tried to get in to have them cut the wire because it was constantly getting stuck in my gums and getting caught to my cheek and cutting me but they wouldn’t let me. I went in for my next appointment and the same thing happened but this time it was 100x worse. I ended up having to cut my wire at home because the pain was unbearable. The orthodontist couldn’t even get a new bracket to stick to my tooth after trying during 2 different appointments. If you want to get braces go anywhere else.
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September 2023 by Colleen F.
Nice place, pleasant staff and always accommodating. When I bring my grandson to have his braces adjusted they take him right back. Thank you Bright Now Dental!
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September 2023 by Amber Chase
Very unprofessional. Assistant has a full face of piercings and wears sweat pants with crooks and a bed time hat, very trashing looking. FEDA very rude also. Horrible management. Front was great but the doctor and assistants seem new and just extremely unprofessional. I would keep looking for a better place.
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August 2023 by Jessica S.
I truly hate to do this because I typically like to just talk with the source, but the Miamisburg office makes that impossible. My oldest sons appointment was cancelled out the blue MONTHS ago. Noone called to reschedule. I finally called and rescheduled it, had to take him out of school early only to arrive and THE DOOR WAS LOCKED! Called today to speak with the manager and was told she's not available and they're not sure when she will be. Absolutely unacceptable and unprofessional. It makes me angry because I also have a son with special needs who comes here and I love the pediatric dentist and his patience with my son but the utter unprofessionalism of this office is truly frustrating and I've had enough.
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August 2023 by Victoria Robertson
My experience throughout my process has not been great. It was wonderful at first then the ONLY orthodontist left the company and it took them 4 months before getting someone else. I went 4 months without treatment and that has set me back. My treatment is already paid for therefore I was very upset.
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August 2023 by tony partin
I told them when I set my appointment that I only needed a core build up and a Crown for tooth number 31. After waiting 20 minutes from my scheduled appointment I'm finally taken to the back to do a bunch of x-rays and a full panoramic, something that I did not ask for and I was oversold and take an advantage of. I made it clear when I arrived at the office that I needed to get the work done because I take care of my elderly father. I had to drop him at the adult day care and pay $60 to even make this appointment. I needed to get the work done at this appointment and it was not completed I am very disappointed with this dental office. also I did not ask for a consultation and the x-rays but was charged anyway now I have to go back 2 weeks from now so now I'm 2 weeks further out of getting the work done that I needed I'm extremely unhappy with this dental office why didn't they just do what I had asked them to do and this all could've been avoided. It took 1 hour and 16 minutes to even meet the dentist. Who was rude, condescending and didn't even introduce himself! A giant waste of money and time. I'm extremely upset with this place.
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August 2023 by Sarah Boettler
Over an hour wait. Showed up early with new patient forms already completed. They never told me another dentist called off and only one to cover all patients. I would have rescheduled. Poor customer service and value profit over patient's satisfaction.
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August 2023 by Leon Miliner
Have been trying to get a partial lower plate for 7 months and I still have month to go. They had it on hold because they forgot to send coloring. Bright Smiles do not communicate keep me on hold extended amount of time, the manager never available.
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August 2023 by Basma Ahmed
A very bad service, after booking an appointment for my kids for 2 month we received a call in the day of the appointment to apologize for my two kids because they age is 14&15 while they took all details in the day of booking the appointment. They are not responsible and don’t know what they are doing . We have insurance and it covered the visit for my two younger kids after the visit I received a bill for one of my kids and not for the other it frustrates me and tried to call them many times but they didn’t respond
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June 2023 by Andrew Benge
I would give this place a 0 stars if I could. I signed a finance agreement for 1200. Then I got a bill for 2300 and I did not get 2300 worth of dental work. The dental office tells me I have a 1000 credit to my account but I’m getting letters that I owe the finance company 2300. Ugggg filing a for a court date in small claims court to try to get this mess situated, but do yourself a favor and just don’t go here!