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February 2024 by yoski woski
They stripped out everything caused about 1000$ in damage refuse to look at or take responsibility for problem. Ps dont let em under your hood with a drill.
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January 2024 by Ariee
I came here for an oil change last week. The next day I started smelling oil through my vents of my car now I have to bring it to the car shop to see what they did wrong !! Terrible service… I come here for the convenience and get inconvenienced…
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January 2024 by Kaitlyn Colbeck
everyone at the Mentor location was very nice. However, after paying one hundred and seventy to two dollars for a new battery, it would be nice if , the gentleman working there would refill my windshield washer fluid . of course, when I left, and I was on the freeway, I noticed I had zero wiper fluid left. Very aggravating for a woman who knows nothing about cars. Especially 2 days before extreme cold weather.
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January 2024 by Madeline K.
These guys are always great! They let me know what my car may need without being pushy. & valvoline always have coupons online that help too. This location in particular has a great staff and always has me & my car feeling well taken care of. Definitely recommended for your next oil change!
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December 2023 by DEW W
They have the best oil around
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December 2023 by kelly ryman
Shout out to Emily! She was very personable and efficient and made the quick experience pleasant
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November 2023 by Terry Socha
I got a new battery at the Mentor Ohio location. When finished, I turned the car on and noticed the tire pressure light on my dash was lit. They advised me to travel a mile or so for the tires to adjust. I did this and returned to the store. The light stayed on and I now noticed my clock was no longer lit. They said it was nothing they did. I asked for the manager, Jacob, who didn't know what to tell me or what he could do. I left with new problems to my car that I didn't have before my visit. I drove the car in the parking lot and returned 3 times. Finally they took the car back in and told me to wait in the waiting room. The manager got on the phone to ask someone else for help. Eventually they tried changing the fuse that they had blown during the battery change. The fact that it happened was not as upsetting as the manager's response that he couldn't help me and it was not his fault and I had no recourse. Valvoline has lost another customer.
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November 2023 by Jeannette Jones
Man oil changes are expensive! Great service though and the assistant manager was super sweet and very informative. It was worth it.
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October 2023 by Kelly Leonard
Best price quick service friendly employees
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September 2023 by Jim C (Jimmy)
Great experience, the staff moves things very quickly and efficiently.
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September 2023 by Lexi Patterson
Skimped on the service. Didn't adjust my tire pressure, didn't top off my wiper fluid, and also didn't help me reset my oil change indicator on my dash. Not satisfied at all.
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August 2023 by ERIC
They do a good job of getting you in and out. Prices for oil changes are insane these days not just here? They do top off your fluids and put air in your tires if needed. I had a coupon if not for that i wouldve waited or gone elsewhere.
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July 2023 by Erik Lunde
Disappointed to hear HVAC service was not available because nobody licensed was working there at the time. Also Disappointed to hear tire rotation service was not available because the line was too long.
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July 2023 by christine steadman
Today I received excellent service from team members. They were quick to respond to my needs for vehicle, explained everything they were doing & asked several times if they could assist with anything else. They were very courteous & efficient. I really appreciated it.Services: Auto engine diagnostic
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July 2023 by Melinda K Jarrell-Djoric
Where do I begin?? They did not perform the courtesy inspections nor did they check the tire pressure. I just watched them check everything off. I'm also missing a bolt to the cover. Did not feel as if my oil was even changed correctly. Uneasy feeling leaving Valvoline this time.
