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August 2024 by JEFF Tortorea
I own a Design - Build remodeling firm in Mentor where I have been a client of the Mentor Tile Shop for the better part of ten years. During that time, my designer and I have worked with a number of associates who have serviced my account. One associate stands heads and shoulders among all the rest. Her name is Julia Plungas. Beyond having solid product knowledge, savvy design perspective and a personality that is refreshingly authentic, she is a problem solver who rolls up her sleeves to mobilize resources and get things resolved on the rare occasion that problems pop up. She maintains an air of calm confidence while marshalling the resources of colleagues and other stores as needed to get us resolution in a timely fashion that leaves us feeling confident that our clients are in good hands with her. The Tile Shop is a better company with Julia on your team and by extension, so is mine.
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April 2024 by lubo Kasprisin
My favorite place to buy tile they have the best showroom around
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February 2024 by john skytta
Always very helpful
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December 2023 by Amy Lauria
Tile selection is out of my comfort zone, but Stephen Hovanec made the selection process simple and painless. He asked the right questions, knew the products, is a skilled designer, and he quickly provided a quote. Had I listened to him, I’d have been in/out in 10 minutes!! After thinking it over for a day, I ordered exactly what he suggested. His quote included grout, metal to hide side of tile, etc—I know I have all needed materials to complete the job, not JUST the tile. His professionalism, courtesy, and attention to detail directly resulted in my purchase. Very happy customer!!!
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July 2023 by karen taddeo kaiser
Best store among! I bought a BEAUTIFUL backsplash tile! Love it so muvh!James was absolutely helpful getting me to select the perfect tile!Highly recommend! FABULOUS store!
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July 2023 by Roy Froebe
Didn't have what I needed. Staff were very accommodating.
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June 2023 by Joe Preskar
This was a great place very helpful The manager was nice The girl that helped us Jesse was exceptionally good knew exactly what to do and how to do it and gave us many many suggestions highly recommend this place. This add on is for the owner. We just briefly spoke to the manager. It's Your employee Jesse that was so great. If it wasn't for her we may not have continued the project. Please give her credit.
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May 2023 by Nicardo Smith
Staff is great! James is a good leader!
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April 2023 by Christopher Coleman
Bedford location. I purchased product online, got to the store and they didn't have my order in stock and could not find it. Customer service was still very courteous regardless!
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February 2023 by Karen Agnich
THANK YOU to HOLLY!!!!What absolutely great customer service!!!! She went above and beyond. Thank you again!!I will always recommend this place because of her.Karen Agnich
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August 2022 by Mentor Painter
Great selection un stock
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July 2022 by David Eschbaugh
We are about to start our second project t with The Tile Shop. They have a huge selection and the staff knows what they're doing. They give great advice and are friendly and accommodating.
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July 2022 by Kenny K
Unreal amount of selection! We ordered pool tile and had it within days. Great place for everything tile! We’ve used them for numerous home improvement projects as well.
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November 2021 by Anthony Wright
Lot of choices and ideals
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November 2021 by Ka Lang
Huge assortment. Helpful clerks guided me to areas for tiles I was looking for
