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February 2024 by andrew sabol
I have ordered tires the should arrive in 3-7 days
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December 2023 by Bryan Shantery
Sam's Tire Center started using a central calling service to book appointments in 2023. I received an email notice that the tires I purchased were ready for installation and call to make an appointment.I was transferred to a call service center in another country and they had trouble understanding English words. They asked for my membership number, then my order number, then my phone number, then the year and make of my vehicle and then my tire size. All of this should be available to them. I just bought the tires from them so asking for the tire size was frustrating.I would caution using Sam's Tire Center now that they are outsourcing services who are unable to service their customers.
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May 2023 by Amy Miller
They were very fast & efficient! Took only 45 minutes! We got $140 off a set of 4 tires also.
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January 2023 by Erick Jordan
Had a great experience with the crew at mentor Sams club. My car got stuck in the cold and wouldn’t start, they jump started my car, replaced the battery in my car, and it’s running fantastic now thanks to these guys. I haven’t had any issues since and they took care of me rather quickly.
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January 2023 by Jeff Griffis
Great customer service
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August 2022 by K Stout
Not real happy. They didn’t seem friendly to start with. At times I felt I was bothering them. Picked my car up and drove 800 miles to Minnesota with a vibration in the front. I thought it might be a warped rotor but it turned out to be 4 of the 5 lug nuts were loose on the drivers side from and 3 loose on the passenger side front. I believe these were never double checked as required by law. Sam’s club said they would check into it and let me know, then gave me a $20 gift card. Really? I still have never heard anything back.Very disappointed.
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June 2022 by Janet Pouttu Webster
Considering joining again but could not walk down the cell phone aisle without sales people driving us crazy !!
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May 2022 by Tom D.
I just love the Sam's club on Diamond center in Mentor! Where else can a person go to be verbally accosted by cell phone sales people!! Yes walk into Same's. club and there they are...in your face sales. Whenever I come into the store I take an immediate left so as to avoid them. Yes this left turn is an inconvenience for me as I'm not in the market for a mattress or office supplies, but its worth it to avoid the AGGRESSIVE marketing that the store condones! Talk to the young college educated manager...he doesn't care! He says...its corporate nothing he can do! I call bullshit on this. I would encourage anyone visiting this Sam's club to take these sales people up on their insistent sales pitch and waste their time for awhile. Be sure to ask a lot of useless and pointless question totally unrelated the product!
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December 2021 by Paul Bellitto
What a JOKE you actually restrict customers time of entry and shopping and prevent them from spending $$$$$ because they don’t have a premium membership?
I was told today @ 9:30 am that I couldn’t enter the store and shop until 10am
That’s ok I won’t be back and I’m sure there’s plenty of places that will gladly except my $$$ along with many others.
My card is in your trash can!
Unbelievable…
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October 2021 by Danny Harasyn
Been a member since early 90s. Yesterday purchased a BJs membership because I'm sick and tired of going to Sam's and not getting what I want because they are out. Been there twice now for half and half and they are out. They only carry Members Mark and offer no other brands even though they can't produce enough products for their customers. Used to be a good club NOT ANYMORE
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July 2021 by Tami W.
Let's be honest... does anyone LOVE box stores? That being said, the people at this store are always super friendly (I'm there pretty much every Monday am and Sam - real name! Is always super helpful with everything). The store is always well stocked and clean as well (you could practically eat off the floors). Special shout out to Michael (checkout)... super cool and fast!!!!
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July 2021 by Stelina V.
I WILL NEVER BE BACK, thanks to Markus the clue manager. If I could give this place 0 stars I would. He was openly disrespectful to me when I asked him a simple question. He's rude to his employees and customers. Clearly not fit for customers services. If I was sams Club I would save the 80k a year
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December 2020 by Christy Grech
They never seem to have time for rotate and balance appointments, but they sure will sell you tires.
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December 2020 by Jessica Calabrese Lee
Every time I place a curbside pickup order, there are quality issues. I have been given moldy fruit, cottage cheese with an open seal (4 times now), etc.. What is the point of doing a pickup order if I now have to come into the store to return this crap?
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November 2020 by James Intihar
Special ordered tires online, they were delivered to the store 4 days later. Made the appointment to get the tires mounted and balanced. The service took 45 minutes