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December 2022 by Tami W.
Five stars for the tire center this weekend! Awesome service and were super fast and they had my sons old beater looking fresh in a set of new tires!!!
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June 2022 by Janet Pouttu Webster
Considering joining again but could not walk down the cell phone aisle without sales people driving us crazy !!
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May 2022 by Tom D.
I just love the Sam's club on Diamond center in Mentor! Where else can a person go to be verbally accosted by cell phone sales people!! Yes walk into Same's. club and there they are...in your face sales. Whenever I come into the store I take an immediate left so as to avoid them. Yes this left turn is an inconvenience for me as I'm not in the market for a mattress or office supplies, but its worth it to avoid the AGGRESSIVE marketing that the store condones! Talk to the young college educated manager...he doesn't care! He says...its corporate nothing he can do! I call bullshit on this. I would encourage anyone visiting this Sam's club to take these sales people up on their insistent sales pitch and waste their time for awhile. Be sure to ask a lot of useless and pointless question totally unrelated the product!
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December 2021 by Paul Bellitto
What a JOKE you actually restrict customers time of entry and shopping and prevent them from spending $$$$$ because they don’t have a premium membership?
I was told today @ 9:30 am that I couldn’t enter the store and shop until 10am
That’s ok I won’t be back and I’m sure there’s plenty of places that will gladly except my $$$ along with many others.
My card is in your trash can!
Unbelievable…
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October 2021 by Danny Harasyn
Been a member since early 90s. Yesterday purchased a BJs membership because I'm sick and tired of going to Sam's and not getting what I want because they are out. Been there twice now for half and half and they are out. They only carry Members Mark and offer no other brands even though they can't produce enough products for their customers. Used to be a good club NOT ANYMORE
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July 2021 by Stelina V.
I WILL NEVER BE BACK, thanks to Markus the clue manager. If I could give this place 0 stars I would. He was openly disrespectful to me when I asked him a simple question. He's rude to his employees and customers. Clearly not fit for customers services. If I was sams Club I would save the 80k a year
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December 2020 by Jessica Calabrese Lee
Every time I place a curbside pickup order, there are quality issues. I have been given moldy fruit, cottage cheese with an open seal (4 times now), etc.. What is the point of doing a pickup order if I now have to come into the store to return this crap?
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October 2020 by Dave D.
When I was in this store last week to pick up a few things on my lunch break, I noticed 5-10 customers walking around with no mask at all. I also saw several workers wearing their masks under their noses. When called the club to ask about customers not wearing masks, I was told that they are not enforcing the mask policy any longer.
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September 2020 by Chiara Goddard
Easy to find everything we need. It’s great!
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March 2020 by Melissa Ann Simpson
I'm In tears
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March 2020 by Lenny M.
Reviewing stores and non- food establishments really is not an easy task, do we judge on price, inventory or how clean it is? That is the dilemma on hand for good ole Sam's. Been a member longer then i wish to admit, so for price they are fair, clean yea they do a good job in that area too and variety seems extensive as well. My favorite new part it the scan and go, I can fly in fly out and as I walk by the backed up checkout lines i can only look at all those folks and think to myself "self, am I the only one who knows about scan & go" . As I laugh deep inside
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March 2020 by Chris Newsome
Sam club in mentor is unresponsive to its member. At entrance they have a kiosk it states instant $2. off dove products, and the products are directly next to the kiosk. The $2. coupon will be added to your card, and used at the register during checkout. Well, it takes up to 72 hours to be added to your card. So not exactly instant, unless you use Tim the manager logic, " After it is added to your card in 72 hours it will be instantaneous. " WHAT ? That maybe the dumbest thing I ever heard. I requested the GM to call me an explain what INSTANT means, but it has been 3 days with no call, so I will just go with my receipt and request a refund. Such a stupid way to do business. We will just stay with Costco & BJ, & cancel Sam's. Sam's Custmer Service doesn't exist, too bad
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September 2019 by Danielle G.
We love this Sams Club location. Always friendly employees to greet you. Products are always fresh and new. It's always clean and organized which makes it so easy to shop! Well stocked also! So much better than the Sams in Oakwood. They make beautiful custom birthday cakes and cupcakes!
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March 2019 by Jenn G.
Ok so the prices are good for 124 rolls of toilet paper and 80 paper towels but really at that rate you go what twice a year? The prices are ridiculously hard to figure out to compare cost wise at least for me and maybe thata just my think but what we did buy was just meh. I mean jimmy dean breakfast sandwiches - cant mess those up - 6 pack mulit peppers and some tasty tomatoes - again yummy. Fruit - fruit - cut uo fruit but their prepackaged deli ham was nasty - the 1.5 pound comtainer became dog food, the prepackaged swiss was dry - milk and oj were cheaper at giant eagle (yes you read that right) and so was the fresh meats and salad. My 3 year old twins said the m&m cookies were icky - and they had no flavor but the rolls were ok. We went with a member (my mom) to try their wipes and diapers but ler diaper they are 18 cents while others on sale come to 15 cents (when we had the twins finding cheap diapers was my new Sunday Brunch ) I still love their $1.50 Nathans dog and soda (cherry coke in the fountain is life) but I can handle not being a member.
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February 2019 by Robin Powers
EVERYTHING!! THERE'S NOTHING THAT GREAT YOU CAN'T GET ELSEWHERE AND YOU DON'T SAVE THAT MUCH. THIS STORE IS GOING DOWNHILL FAST! They need an entire new management team who actually care about their employees. They have driven off or fired all the long term ones that give their all for the company and do not recognize the value of people they have and promote or hide the people who actually hinder the growth of the company. I will never recommend anyone to work here much less shop here. HORRIBLE!!
