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February 2024 by Derek Elliott
I'm local to Mentor. I rarely go to this store as what they do have for my reselling isnt generally what I sell. I deal mostly in media.Bought a PC game - they tape their disc media up with tape that will hold the space shuttle together, then give you a dirty look when you remove it to inspect the disc.I got the game home, opened it and it was scratched WAY WAY WAY beyond any repair. I went back to the store and talked to a manager (Lisa?). She gave me nothing but attitude, stating: "You can check the discs... we tell all the customers to." I responded: "This tape is stronger than carbon fiber. Aside, you should have never put an item that is $3 out for sale that is so scratched."She responded: "We dont check items thoroughly." I replied, as I pointed a dress that had red stains on it, "you mean just like you didnt check to see if this dress has blood on it."Refused to refund me $3. Havent been back since.As a reseller, I shared the experience in local reseller (ebay and the like) groups to NOT GO TO MENTOR Salvation Army.
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October 2023 by allison northway
Store well stocked but prices are unbelievably high, especially considering everything is donated. Very disappointing.
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July 2023 by J.T. Erickson
The lady working the donations was extremely rude, gave unclear directions, and when queried, yelled and rolled her eyes. I feel for her pain, and also, don't need to deal with that again.
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May 2023 by Melissa Parish
To respond to Bob Aquatics post...The women who was crying hysterically just found out (by a text) that her Grandmother had passed away unexpectedly. As for the pink bat..that is attached to our bathroom key.
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May 2023 by Bobs Aquatics
This is the second time we walked in and was crop dusted. There was also a lady hysterically crying in the corner and a woman running around with a little pink baseball bat
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February 2023 by Sue Meteling
Good selection went looking for wallet found one
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September 2022 by Rita Masker
Within 5 minutes of being in there, I found a random white pill sitting on the shelf. It took several minutes for any clerk to care. My Granddaughter went searching for someone to remove it! Any child could have put that in their mouth! I totally expected a more urgent response. Not acceptable!
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September 2022 by Laura Ross
If your looking for adult clothes, this is the place for you...tons if clothes. Boys clothes selection was not good. I was looking for shorts and hoodies for my 11 & 12 year old grandsons. There were none. Good shoe selection but they were organized by color not size so that was a pain in the butt. Store is dirty and run down. Good location and good prices.
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September 2022 by Jenn Keller
Stopped in yesterday hoping to find 2 folding chairs for the Mentor concert. Along with finding 2 we also found an amazing golf bag w/clubs priced at the .99c discount.(only missing 2 clubs from set) Kyle was extremely helpful even to the point of checking out to assure there were no mistakes. Our cashier was kind and polite as well~ even at closing time. Thx ya~all!!
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August 2022 by Karen M.
cashier told me I was not allowed to open the games/ lego I wanted to purchase . She said Manager said they were all in a plastic bag stapled closed - so they had been checked & were all there - was she lazy, mistaken or is that really the policy -I should have assumed they were not all there - & guess what ....? pieces were not all there . Will not go back ...ALL SALES FINAL
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August 2022 by I.p Freely
It's a large Goodwill with a lot of stuff but it is a little more pricey than some of the other Goodwills.
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July 2022 by Ron Champa
Had a 50% sales the day we went. You have to have time to walk around and look. And sometimes you might find a surprise.
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June 2022 by Keith Consoer
Good clean store, prices are fair and staff were great. It is a "goto" place.
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May 2022 by Angela Orr
Great selection, but a little pricey, especially on housewares.
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May 2022 by Michelle Hommes
Payed 80.for what I thought was 2 couches pick up told one never will I ever go back watch your receipt what it says you bought and what you pick up are not the same I’ll save about 1500. This year not going here never have I ever been talked to so rudely even counter person thought I purchased 2 couches if told 1 I would have declined buying how can receipt say couch and love seat that I signed like a legal document and no refundable to be told no I only bought one did she try to make a regular customer happy no I guess I wasn’t a valued customer
