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August 2024 by Paul Vecchione
When my windshield was damaged by a flying rock, the very first company I thought about when planning the repair was Safelite—only due to seeing their commercials and hearing their annoying jingle 47,000 times over the past couple years. I’m so glad I went to them, because the service and results were outstanding. I definitely recommend them if you need a windshield repair or replacement. Setting up the appointment online was quick and easy and e-mail and text alerts were provided continuously throughout the process. My appointment was for 1pm and I arrived around 12:40pm. The guy at the front desk was professional and knowledgeable, as well as the technician who explained the repair work to be done. The repair was done by 1:25pm. Quick and easy!
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August 2024 by Daniel Leovic
Amazing service. Friendly technician.
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August 2024 by Brent Lane Photography
Do NOT take your vehicle to this store. Shoddy, incomplete work, not a clean store and management isnt helpful. No customer service at all. Corporate support isnt helping either, days later.
*Update: Hats off to Andrew And Riccardo for coming out to the house and replacing my glass. Andrew was extremely knowledgable and friendly. Both worked hard to do a good and very clean replacement job.
Thank you guys.
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August 2024 by Gary Jarkewicz
Quick and complete service. Started on car at the appointed time.
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August 2024 by Jordyn Kenyon
Super nice and helpful! They replaced my windshield in under 20 minutes!
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July 2024 by Mary Kay O'Toole
Personal were very helpful & through. Job was completed on time & done well.
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June 2024 by Shawn Ambrus
Easy transaction and great service.
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May 2024 by Kayla Graham
We just had a great experience with Safelite. We had two small chips in our front windshield that we needed repaired. It was super easy to set up an appointment online that worked with our schedules. We were offered to wait for the car to be done with service or drop off and pick up later.
Husband decided to stay and wait. Only waited about 45-50 mins. The service tech was professional and told him everything that would happen. The Tech also made sure we were aware that the service was for structural not cosmetic. So that in the end we would still see a small circle where the chip was after the service was complete. We understood and were okie with that, as we only want to stop the spread of the chip. Also we did research and knew that was going to be the case. Overall service was quick and easy!
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May 2024 by Audrey Fleischer
Amazing customer support and service
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May 2024 by Jessica Odorcic
Excellent service, kind and knowledgeable staff ☺️ Thank you for your help!
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March 2024 by steven ross
I made an appointment for a shattered rear window a week prior to the service. The day prior to the service, I received an alert that my glass was not in stock yet. Minutes later, I received another call stating the glass was in stock, on site and to ignore that alert. I dropped my vehicle off the day of the scheduled service at the Mentor, Ohio location (I felt that in the winter, I wanted the employee to do a thorough job and allowing him to be in a warm environment, bringing it to them would be best). I received a call that the window was not in stock. So, I needed to wait a day (with a child and a one vehicle household). When finally picking it up, I was pleased, until I went and got a car wash. The rear electrical rubber seal was not placed back into the socket causing the water to flow into the vehicle. The window is wavier than a fun house mirror and my defroster’s are no longer operable. My experience with Safelite was not a positive. I sent an email to Safelite and never received any feedback.
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March 2024 by Raymond Daniels
They are very professional and fast.. I got my jeep windshield done less than 30 mins
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March 2024 by Rick Matsko
Do not use this company. Absolutely horrible service
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February 2024 by Sherry Simpson
Very responsive! Kept me in the know during every step of my windshield replacement process. They were able to get me back to moving quickly even in a snow storm!
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February 2024 by Pamela Allen
Was told they could calibrate the windshield and only to find out they could not do it. Was told to take it to the dealer but contact insurance company to go under same claim number. When the insurance company was contacted again to follow-up; they indicated they need 7-10 day lead time and it required payment up front and then seek reimbursement. First, Safelite knew the make and model of the vehicle and when the vehicle was brought in the first thing they say is they want to make sure the windshield is the correct one ???? Then after leaving the car for over 2 hours they state they can’t calibrate it????? I would recommend whenever dealing with a windshield to go through your dealership and let them be the ones to ensure the entire job is done right. But NEVER bring to Safelite even though they say they can calibrate. Such a waste of time!Response to Safelite: When a person gives the Make and Model of their vehicle, if your business is to replace windshields and if someone happens to bring in a high value vehicle that may not come in as often or from past experience you are not able to calibrate…. You would think that there would be flags in your system to notify the customer in advance to just take it to the dealer. Now what you have done is accepted the work to get paid and then tell the customer we have the windshield in but you have to go to the dealer to get it calibrated. The simple answer would be, unfortunately due to the model of your vehicle, you need to go to your dealership because we can not calibrate your particular vehicle.
