O'Reilly Auto Parts is a friendly and well-stocked store that provides excellent customer service. Customers appreciate the welcoming atmosphere and helpful staff who go above and beyond to assist with their needs. For example, a customer whose check engine light came on received quick and courteous help from Shermaine, who offered a diagnostic test and recommended spark plugs, which the customer was able to install themselves, resolving the issue. Shermaine also showed genuine care by providing her boss's contact information for further advice. Another customer praised the store for its clean environment, availability of specific parts, and quick service, enabling them to finish their project efficiently. Staff members like David and Lilly received high praise for their honesty and attentiveness. David provided a free check and offered honest recommendations about potential issues, even suggesting that certain repairs might require a dealership. Lilly was commended for her patience, knowledge, and willingness to help, even in cold weather, by explaining options and assisting with a new battery purchase. Overall, the store offers affordable prices, a helpful team, and a positive shopping experience, making it a preferred choice for auto parts.
