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“Julian was awesome and very efficient. He was the only one at the store and was handling 3 different situations with customers. I received my new phone and made the switch from Verizon. Didn’t take anytime. Thanks Julian.
Evan”
“Stopped in with phone on last leg- Kevin and Julian were able to somehow save info in between flickers and salvage my info & pics- they made my crisis moment into a smooth calm experience. Excellent knowledgeable friendly service- highly recommend them and this store!”
“I had a complicated issue & the guys went above and beyond to give outstanding customer service from researching the best options to help me save money to calling customer service on my behalf. Absolutely phenomenal gentlemen.”
“They were so nice and helpful especially Mark. I had to exchange my router and Mark took the time to set it up with me in the store so all I had to do is take it home and plug it in. Highly recommend.”
“This is by far the best experience I have had at a phone repair place. Amazing service, fantastic pricing, and quick repair times! I wholeheartedly recommend going here, you won't regret it!!”
“Shoutout to Sharon for helping me out. I have a few groceries I needed to put in the fridge when I get back to my destination but I was stuck at target cause I didn't have a ride. Sharon was able to help me out and put some of the groceries I needed into a fridge temporarily until my ride showed up.”
“I usually don't like tmobile stores. This one is great however. The workers here are kind and try to help you unlike other stores. Ivan helped me and answered all my questions. I will be back to this location. Go here and not to the other mentor ave tmobile.”
“I just gotta say I went to this store twice today because I had so many questions. I recently started working at a work from home job with tons of equipment that my previous Internet plan could not accommodate. Brandon and Tyaeh (sorry if I’m spelling that wrong) assisted me today and they were so very helpful! They answered every question I had to where I could actually understand (I’m horrible with this kinda stuff) and even recommended products from bestbuy that would be great for exactly what I’m doing. The customer service I experienced today was absolutely fantastic and they were so kind!”
10AM - 5PM
7685 Mentor Ave, Mentor
Mobile Phones
“Isiah sales associate walked me through step by step and made it super easy for me to start my very first plan honestly couldn’t ask for better help such a great employee”
Mobile Phones
Mobile Phones
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Mobile Phones
“Welp.i took my phone in because I cracked the screen..and couldn't get my stored phone # out no apps and they fixed the screen in one day not even and now I have my numbers again..and texts...pictures..if I did this first I wouldn't of gotten a new phone..darn..”