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January 2024 by Dawn
We feel that we were lied to and manipulated on the paperwork for titling our car. We were from Pennsylvania and we bought our car there. They told us we would have to handle all that on our own because they didn't want to handle the paperwork for Pa but that we would be reimbursed for our fees since they asked if we wanted them included in our loan. They actually did cut us a check for the tax. However we were lied to and they never reimbursed us for our fees. Plus on top of it we were charged Ohio fees for title and temporary plate to get us back home! We ended up paying a total of $351 to the notary here in Pennsylvania to get this done and we were also charged their fees which they charged a $250 documentary fee for what that they never even took care of? I have no idea. Also, they charged a $67 for a Pennsylvania title. Hello, that's not what Ohio charges. That was a lie and then we paid a $33 temporary tag to get our car home! No reimbursement whatsoever! By the way don't get a loan through their finance Fifth 3rd Bank. They charged $195 loan fee. That was not even explained to us before we accepted the loan. Very manipulating and not thorough and very much lied to! I'd never come back to this place!
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January 2024 by Michael A. Sherman
Called on a Wednesday and scheduled an alignment and mount/balance new tires. Showed up to my appointment on Saturday only to be informed that they can not work on my vehicle because it is to large and heavy. That would have been nice to know when I told them my vehicle type on Wednesday instead of when I showed up Saturday.
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January 2024 by karena Euse
Ken was absolutely amazing! My lease was ending and he helped me find a new vehicle just in the nick of time. He stayed kind and didn’t rush the process even though he had to stay after they closed. Thank you Ken!
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January 2024 by Adrian Rai
This review is long overdue... flew out from NY to see a S2000, car was in perfect condition and the price was good. Andrew C was my salesman and he's the best, great guy I can't say enough. I'm happy I gave him and Mentor Nissan my business. 10/10 would recommend..... Also Andrew picked me up from the airport when I arrived, the service was above and beyond to say the least.
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January 2024 by Catherine C
I always receive amazing customer service from the entire store! The service department is always wonderful to me! They always communicate and give updates while I wait and have always provided great customer service. I have also watched them provide the same service to other customers while I wait for my work to be completed!I have also witnessed them communicate to others on issues they have brought their car in for! They are an honest company and are looking to fix the problem - not take advantage of you and your money!
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January 2024 by Jan Vanostrand
I’m not a big car dealer fan but this dealership is awesome. My salesperson was Andrew C. and was outstanding. My Mother is elderly and Andrew took care of her over many years. I would highly recommend Andrew and the dealership!!!!
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January 2024 by Elizabeth Richards
I made my appointment online. I was greeted on time and my car was taken right in. I asked to have an additional service done at the last minute and it was done with no problem. Definitely my go to place for my Nissan!
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November 2023 by Mike Kalal
A couple of months ago I took my truck in for an oil change. Thankfully after giving the truck a thorough inspection they found the battery to be running very low. With winter coming I thought it best to replace it. I am grateful that they checked this. Nothing like being stranded on a cold winter day with a dead battery. Fast forward 2 days when the snowplow apparatus removed, somehow the “brains” of the truck got fried. Had it towed back in to Mentor Nissan which even with replacing the “brain”, the truck would not start. Thank God for Bob their top guy, and although they thought other parts were needed, Bob ended up tracing every wire to see if there was a break and he found one behind the fire wall, compliments of a mouse. Mentor Nissan’s service team took special care of this truck as it was my late husbands, and they knew how important it was to get the truck back to me. Many, many tears were shed until that time I was able to get it back, but I would not trust my vehicles to anyone else to work on them mechanically. They took great care of both the truck and me. Many thanks to Jarrod, Rick, Bob and the rest of the Service Team.
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November 2023 by Joyce Ann Crayton
I purchased my Nissan Rogue from Mentor Nissan in 2016. As an overall consumer and Nissan customer, I am very observant of the customer service displayed by team members within any organization. I have noted Rick to exude nothing less than impecable customer service not just to myself but every Nissan customer that I have ever observed him to interact with! He is professional, welcoming, friendly, personable and demonstrates a high level of integrity. Rick is a great representation of what Nissan stands for! Thank you for all of your hard work, dedication and assistance to me as a Nissan customer down through the years.
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November 2023 by James Kaplan
I was in for an oil change and tire rotation. I was met promptly when I pulled in, I was promptly signed in, and was out in 40 minutes. The waiting area was nice too with complimentary bottled water and snacks and plenty of chairs.
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October 2023 by Kimberly Durk
I am always 100% blown away by the excellent service I get at Mentor Nissan. We bought my daughter's very first car from there and I have bought my last three. And we are already thinking about helping our son purchasing his first brand new car from Mentor Nissan. Rick is amazing and when we come in for service he always makes us feel at home. We recommend Mentor anyone we know that needs a new car!
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October 2023 by Patrick Stewart
We leased a new Rogue and they took our 2 Kia leases as trade. Everyone we dealt with treated us fairly and with courtesy. There was no pressure whatsoever. It was a pleasure to work with Erin and the entire staff. Nice to lease our next car without the usual hassles, frustration and pressure. Nice job Mentor Nissan.
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October 2023 by J D
We were contacted because a vehicle we were wanting to look at had just been traded in. When we got there to see it (the sales person asked us to come see it the same day) it had not been cleaned since being turned in. It was disgusting, sticky, dirty, and stinky. The smell of smoke was palpable. This deterred us from buying this car as I wasn’t sure if the smoke smell would ever come out. We ended up buying a different car that I am less excited about and in hindsight I definitely wouldn’t have purchased if the one we really wanted to see wasn’t so gross.
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October 2023 by Jodie Spell
we are from Pittsburgh. We were looking for a 2022 Marano SL couldn’t find anything in Pittsburgh happened upon Mentor Nissan and they had exactly what we wanted for the right price drove up there yesterday, October 1, 2023 and picked it up. experience was wonderful everyone we dealt with was wonderful, especially Dan. Thank you so much Dan and Jodie spell.
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September 2023 by Donald Hunt
The service department also treats my family very well. Over the past couple of years, my wife and daughters have scheduled and taken their vehicles for service. Never mislead to sign off on additional work needed but brought to their attention and quoted. The Hunt family values your service. The service department deserves a pat on the back. Thank you, Don Hunt
