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September 2024 by ksfa f
We needed plank flooring and some replacement carpet. Kyle in the Flooring department was awesome! He was knowledgeable and patient. The whole experience was wonderful! Thank you.
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September 2024 by Nick P.
NEVER buy anything with a gas moto from Menards. Any problem (Even out of the box) and they will not accept a return. All other hardware stores do. Lesson learned!!!
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September 2024 by Daphne Tyus
The one thing, the cashier did not bid me a good day, as I noticed the customers before and after was.
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August 2024 by Dawn Fasick
I went to Menards in Mentor yesterday and today... Because what I purchased yesterday was completely wrong for my project, so I returned all the treated wood, stringers, steps and what not, only to find out their wood barn is self service! I am 5'2" and pushing 60 years old!! I would consider this an accident waiting to happen
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July 2024 by Gerime Blankenship
I shop here a lot, but today they earned a 1 star rating. I special ordered a door and I got an email to come and pick it up. However, when I got there, they lost the door. I sat in the back of the store for an hour while they searched for it, wasting my time. I should have went someplace else. Maybe they gave it to someone else??? Then they finally said they got a "ghost receipt" and have to reorder it??? How do I give a 0 stars???
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July 2024 by david G Urbanek
Poor management their
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July 2024 by Lacresha Rox
Overall terrible experience. I ordered items for delivery received an email to pick up my items within 14 days or it would be returned. Called the store yelled at by employee. given 1 order number on the receipt he insisted I had multiple and it’s scheduled for pickup. Tried to explain that I didn’t see any others, paid for delivery he then hung up on me. After calling speaking with someone else, they told me that items would be delivered. On the day of delivery tried to reach out to delivery company to give to let them know specifics regarding where delivery are allowed in office. E mailed, called left messages, the company never called back before delivery and after waiting at my office all day. I left to find out they delivered the furniture to the lobby of a shared office building blocking the entrance. I am unable to lift or move the couch which is why i paid for delivery service.
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June 2024 by Shawn Ambrus
I love shopping here and also love the 11% rebates they run. Great prices and service.
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June 2024 by Chris Calabro
Huge variety of all things for the home!
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June 2024 by Taylor Fox
I don’t usually do this but Tyler from cabinetry…..give that man a raise. He went above and beyond for us when we were sent the wrong cabinet parts. Tyler you’re the best!
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April 2024 by toan huynh
I have been shopping at this store for about 2 years now.1st I got a drywall panel fall on my head when I tried to open the latch on the lifting bar. To take it down , I needed to unbreak the handbreak and latch. After I touched the latch , the whole panel suddenly fell on my head.2nd is this thing is too big and inconvenient to use in narrow spaces, because I can't even put the 4x8 drywall on the bar in a narrow space.3rd thing is i have to take all apart if i want to move to another door . it felt inconvenient and diffu to use , so i returned it and they didn’t accept it back because it had been used . i tried to explain the inconvenience about the product but they decided not to accept it back . look like he’s the new manager4th thing is the rebate, I have sent many invoices and followed the instructions and waited for few months without seeing a response so i stopped sending this anymore . i don’t know the event still active or not
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April 2024 by Richard Singer
Ordered a custom interior door online. Door showed up defective. They ordered a new one. I went to pick it up and the assistant manager Kim was absolutely rude with an attitude. My friend walked away because it was that bad. Got the door home and it was also defective. Jambs misaligned, door paint scratched, screws stripped. Picking up my 2nd replacement today. Mind you I have to rent a truck everytime as I don't have a vehicle to haul it. They won't offer any help on this matter at all. I asked if they could cover delivery or something but they wont even though this is not my mistake. Managers won't respond to emails and they claim they are doing a qc look over the doors. Not sure what doors they're looking at but apparently not mine.I will never shop here again and hopefully this 3rd door is a good one.
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April 2024 by Joe Michael
I seen on there website some wall panels I liked , when I went to place in the cart I found out I would have to order it , so I did . The order was placed 5 weeks ago and I was told be here on the 11th of April. So I started taking down the old walls on the 9th of April so everything was ready for the new wall panels. On the 11th I didn't hear a thing from Menards, so I called them to find out not only did they not have the panels , they couldn't even get them . And had the nerve to tell me that they wouldn't charge me a restocking fee. I never delt with a place where the works don't give a damn about sticking it to a customer. All it would have taken was a phone call. The service and attitudes there have to be the worst I have ever seen . That was my first and last time dealing with that store. Go to Lowe's or home Depot.
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April 2024 by Paul Soya
Very large store well stocked for spring and summer supplies
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April 2024 by Bob Green
DO NOT BUY BLINDS FROM MENTOR MANARDS. THEY DON'T KNOW HOW TO CUT THEM.
