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March 2024 by Faith Habe
I had the pleasure of experiencing a massage with Gregory. His kindness and professionalism ensured my comfort throughout the entire session. The massage experience surpassed all my expectations that I found myself eager to book another session. Thanks to Claire's exceptional assistance at the front desk, I couldn't resist signing up for a membership. I highly recommend for ultimate relaxation and well being.
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February 2024 by Tammy Rubino
First I will start with the massage therapist was sweet and the massage was wonderful. What was not so great was the treatment I got after I completed my session. I made my appointment online 5 weeks prior and chose a 90 min session and aroma therapy. I received gift cards for Xmas so I made sure I stayed within the amount I had. AFTER my session I went to pay and they gave me a total that was $35 more! Also I booked a 90 min session to start at 5pm the gal didn’t start until 520 and promptly ended at 630pm, so I got jipped there. I said absolutely not, that was not the prices that were online when I booked ! The gal said 2 weeks prior they raised prices and nothing they could do about it. LOL… so you just randomly throw a price out to the client AFTER they finished session? I told her you cannot not just raise the price when the appointment was booked so far ahead, without notifying the client ahead of time . Then another gal stated they weren’t really associated with the online booking! Really? Well how did you get my booked appointment? And they won’t answer the phones I had tried for a week to call and reschedule. VM said they will call back, well some of us have a real job and have to call when we have availability.. I work medical field so it is hard to get a call in . Needless to say I will NEVER go back and will make sure everyone I know does not go there either. Bunch of young scam artists
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January 2024 by Larson Marcus
best massage ever
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November 2023 by Michael House
I've been a member of Massage Envy since 2010 and have enjoyed their services in several different states since that time. The Mentor location is honestly one of the best I've seen. Their deep tissue massage therapists are excellent and their customer service is one of the reasons I choose to stay a member.
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August 2023 by bwomp79
I’ve had low back pain for a while and had chiropractors try to relieve my pain with minimal results. After one session with Chelsea my back feels 100% better. I highly recommend Chelsea
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August 2023 by Soularice Jackson
It's expensive but sometimes you need help.I'm concerned about paying for the upcoming services...
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June 2023 by Jessica Showman
I have got two massages at the Mentor location and highly recommend them! Friendly staff and comfortable environment. I have ledt both appointments feeling so much more relaxed.
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May 2023 by Justin Houle
I tried booking a appointment almost 2 months in advance, got no response until 2 weeks b4 my vacation and all of a sudden the day/time I was asking for (for almost 2 months just became unavailable) definitely don't recommend to anyone, get ur workplace in order please u just ruined my second day of my vacation, these vacations are not easy to come by,,,!!! Do not look up this place it is a obviously rip off of a establishment and it will not work with you!!!
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May 2023 by Jessie Lowery
Honestly I'm really disappointed. I called almost 2 months ago to try and schedule a couples massage for a vacation we are taking. I was told the books weren't open yet and to keep checking online for availability to book an appointment. I checked every week for about a month, then every few days starting in May for a June appointment. I only saw one availability pop up, and it wasn't for the service we needed. I called towards the middle of May to try and get help with scheduling thinking something was wrong with the site, just to find out booking was full.Now, it's past the time for me to schedule anywhere else, and a part of our vacation we were really looking forward to unfortunately won't be happening.So if you're trying to book with this place, you apparently have to call at the beginning of the month prior to your service and schedule. Do not rely on online booking.
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February 2023 by Oliver Savander
I started my monthly membership prior to covid and never had an issue getting appointments at that time. However, after covid restrictions were lifted this location struggled to meet customer demand and with staffing ( just like everywhere else). They never had availability and I was on a waiting list. I accumulated numerous massages from being billed monthly. I still have 7.5 of those at this time. I called and they froze my account for me. Great, but they continue to struggle to have availability. They would text me at times with last minute appointments that I was rarely available for. My account was frozen multiple times and now they say I can't freeze any longer even though they are the ones who can't meet customer demand. I was given the options: cancel my membership and use up the accrued sessions in 70 days ( laughable since they never have openings), continue with the status quo, or pay $20 a month for a freeze on my account. Others here noted this location's staffing issues and is bad business to put your issue off on the customer so much that they have no real options that are fair to them.
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January 2023 by Annette Paros
I've had a membership for a few years, and the therapist I was seeing left. I've just recently been seeing DereK who was recommended by another massage envy employee. I have not been disappointed. Thanks
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January 2023 by Beth Davis
I was told to come early to update paperwork, but there was no one at the desk. When someone did arrive she said I didn’t need to update anything.Chelsea was professional and did an excellent massage paying special attention to the painful areas. I would request her again.
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December 2022 by Brenda K
Most people think of massage as posh relaxation. For me, it is a way to manage pain caused by my job. . . Massage Envy offers more than relaxation. The therapists are knowledgeable about therapeutic/medical massage. I could not continue in my profession with my bi-montly to monthly visits with Chris S. I describe my pain and location, then Chris knows exactly how to reduce the pain and correct the problem. When he is not available, I schedule with Derek. Both are great! Thanks to you both.
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December 2022 by Laura Goodban
Chelsea was great, firm but not painful, a good match for me. I came in distraught & left calm. Appreciated the short conversation about shared family experiences. Thanks!
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December 2022 by Nicholas Corrado
Mindi was fantastic and really paid attention to my focus area, which was pleasant for a change! I’ve been trying to find the right massage therapist for a little over a year now, and I can confidently say Mindi will be my go-to for the foreseeable future. A+ service!
