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December 2023 by Mark Klingman
Adam Frankenberry was very helpful and listened to my concerns. We talked about the fact that my car was 12 years old and therefore I was always evaluating how much money to invest in repairs versus getting new. I told him that the repairs he suggested seemed reasonable for a car that old and I agreed to do them. I very much appreciated that based on that conversation he had the guys go back and look at my car again to make sure they didn't see anything else that needed repair, so that I felt better investing the money that I did on this visit.
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December 2023 by Barbara Begam
Kevin is the best….seriously…give him a raise! Brought in my car with tire problem and Kevin solved it and calmed me down! Made the whole experience so easy and enjoyable.
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December 2023 by Michaela Nero
Brought my 2019 CRV in for a 60k mile major service and Jennifer was my advisor. She was very kind and helpful and stayed in touch with me when plans changed. I had to leave my vehicle overnight which was not planned and she got it finished for me early the following morning and kept me informed. Everything was easy and painless, I was very happy with my service :)
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December 2023 by Santo Catena
Great service, they went out of their way to make sure I was satisfied!!
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December 2023 by Mark Vasko
I recently had a screw go into my tire, and was very worried about getting a flat or having a blowout.I contacted the Honda service department, and Jennifer listen to my concerns, and got me in same day. Had the tire looked at. Had the screw pulled out and confirmed there wasn't a bigger issue. Theymade sure that everything was taken care of.I appreciate Jennifer being able to listen to my concerns, help alleviate my worries, and I appreciate the flexibility of the team being able to get me taken care of so quickly.This is one of the reasons why I will continue to bring my car back for service here.
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November 2023 by David Jokkel
Wonderful experience. No pressure. Good communication. Zach went over and beyond to help me. He made a first time customer feel like a long time customer. He resolved an issue with professionalism and made my day easier. Saved me time and money. He went the extra mile and I can't thank him and his staff enough. Will gladly go back and recommend. ThanksService: Oil change
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November 2023 by Genavia Harrison
5 star service!! Jennifer was great to work with. She was amazing with communication and scheduling, she fit all my needs in around my busy schedule. Not many dealerships offer a loaner vehicle, for this reason alone, my husband and I are considering only ever buying Acura/Honda due to the way they treat their customers. Not to mention the fast and reliable work done to our vehicle.Services: Auto engine diagnostic
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November 2023 by Ed Kuschel
Scott Sandburg focused on me as a customer. He listened to the details of what wanted serviced and he also arranged for a shuttle. When the work was done, I was promptly notified.It was a great experience.Services: Transmission
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October 2023 by Our Porch LLC
After a not great first experience I returned to give them another shot. And I'm thrilled I did. The customer service was excellent and fast. They were able to trouble shoot issues I had been having for years that no one else was able to diagnose. I came back for a second service (a recall that needed to be schedule at a later date) and was able to use a rental vehicle (at a very minimal cost) to use and return the next day when it worked for my schedule. The staff was friendly and efficient. Everyone and everything moved along quickly. No complaints at all and will be back!
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August 2023 by Bradley Grdina
Great service. Honda took really good care of my needs and was very respectful to me.
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August 2023 by Sara O'Connor
Very thorough. I had made an appointment for just an oil change but they saw my maintenance minder had a code & suggested that service as well. I waited for my vehicle & the waiting area is nice.
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August 2023 by Les Jones
Prompt and professional and a free car wash to. Zach Frankenberry was my service advisor. He handled everything for me. Very helpful.Oil change and tire rotation. We have bought three Hondas from Honda Of Mentor in the last seven years. Two Ridgeline and one CRV. Love them all. A first class dealer and service department managed by Greg Mason and all the talented employees. I highly endorse the whole opperation.Service: Oil change
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August 2023 by Tyler Wood
They are the best. I showed up bc I got a saw blade in my tire. They took care of it in no time flat.
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August 2023 by Jennifer McNellie
Adam conducted a pre sale inspection and was so helpful. The information he provided gave me the peace of mind to buy the car. Really appreciated how thorough he was. This was my first experience at Honda of mentor and will be bringing my car back!
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August 2023 by James Carmigiano
Took my car in for an oil change and tire rotation, they were done in about 45 minutes. We have been going to Honda of Mentor for years and years, and they have always treated us very well. If you have never driven a Honda CRV, test drive one to see what you are missing.
