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May 2024 by James Patric
Salesman was polite and helpful, not pushy or aggressive, but he was misinformed about features on the car he was selling us, and promised us it had multiple features it didn’t, only realizing it after all the paperwork was done. Partly our fault, we should’ve checked, but also frustrating he promised us things that weren’t true. Overall still happy with his customer service.
Finance manager is friendly, but will do everything to create problems for you. We were originally told we didn’t need to bring the title for our trade, then a few weeks later get a voicemail saying we need it after all. Weird, but ok. I get the title, and call him back to arrange drop off. No answer to 3 phone calls and 3 voicemails for several weeks, until he finally has his manager call to threaten legal action due to my “lack of response”, followed by lying about ignoring the calls and messages.
Overall, decent salesperson, terrible management, even worse accountability. If I could give a 0 star review I would.
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May 2024 by Kevin Hauser
My salesman, Don Cronin took great care of me and my wife when we purchased a 2014 Honda Odyssey. Everyone was polite and professional! Thanks
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April 2024 by Gary G.
I learned my lesson from buying a truck from Manor Honda after I got it home and they told me it was a solid truck took the bedliner on. There's a hole in the bed and all the doors underneath. All rusted the salesman. Donald. Remember that do not buy anything from him, they atold me it was a solid truck, but that's my fault. I should know how salesman are.
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April 2024 by Jason Schmidt
Zac was amazing! Honda should be proud to have a employee like him!
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April 2024 by Brenda Lette
Always professional and done quickService: Oil change
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April 2024 by Desiree Battle
Always a great experience when I bring my car in for service.
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April 2024 by Raymond Sternot
Entirely satisfied with service and keeping me informed as to wha was needed
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April 2024 by Rebecca Moorman
Came in for an oil change & recall for my Honda. Oil change was great. Recall parts are on order. Loved to get the car washed while there. Friendly staff. Will be back when recall part is in stock.
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April 2024 by Rita Niedoba
Always treated well by the service advisors. Great people! Great mechanics!Services: Wheel alignment
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April 2024 by Penny Ladicks
Zach did a fantastic job repairing the damages to our Honda Accord. We were the unfortunate recipients to a hit and run. I highly recommend Honda of Mentor! Thank you, Zach!!
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April 2024 by Susan Southall
They are knowledgeable and very helpful.
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April 2024 by William Skidmore
Always excellent service !!Service: Steering & suspension repair
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April 2024 by john krejci
very professional service
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April 2024 by Jane Main
I always used Honda of Mentor. I plan to keep my car for a very long time and will continue to use them. I believe they are honest and fair.Services: Air & cabin filter replacement
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April 2024 by Emily Harris
Dropped off my car and they gave me a call when it was ready. Super friendly people and helped me get a discount on my total price. I was getting a new remote control key synced up
